The service is ALWAYS nice at this location. It's almost 100 degrees outside and although the air is on here, it's struggling to cool the parlor down. No worries, my ice cream was delicious!! read more

I walked in and the two people behind the counter were both working on one customer. The one guy came over and asked me what it wanted and I told him my order and he says I be right back left me waiting for over 5 minutes never returned another customer came inside and the one guy behind the counter preceptor help her instead of me. I left not spending my money there! Terrible service and the bathroom was out of service as well! Zero stars!!!!! read more

Delicious creamy ice cream excellent service and the store is clean and inviting..........,,,, read more

Cold Stone Creamery - Ice cream station - Ice Cream & Frozen Yogurt Near Me - Laurel, Maryland

Oreo ice cream cake was enjoyable Layers of yellow cake, vanilla ice cream & chocolate ice cream. It didn't really taste really like Oreos, more of a vanilla and chocolate flavor. The Oreos on top are soggy, I guess it's because it was frozen. Our favorite is the A Cheesecake Named Desire pre made ice cream cake, best ever. read more

Cold Stone Creamery - Oreo ice cream cake - Ice Cream & Frozen Yogurt Near Me - Laurel, Maryland

I will recommend the ice cream is very good and delicious love the Oreo ice cream's the service is very good read more

Cold Stone Creamery - OREO Cookies & Cream Extreme - Ready Now - Ice Cream & Frozen Yogurt Near Me - Laurel, Maryland

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This location has significantly declined. They sell stale ice cream. I went in to purchase a seasonal flavor. What I received was a gummy ice cream with hard clumps and ice pieces inside as though this was in the freezer from last year. This place should be reported to the health board. read more

Worst service here at this location, they overcharge you for topping which should be included the amount you pay, compare to other locations they put less topping. NEVER COME HERE. read more

Poor service! Picking up an online order and they seem to not see people that are picking up orders. Taking orders from people that came in after me and not acknowledging my presence. read more

How am I ever supposed to lose weight with Cold Stone Creamery and other ice cream and cake shops in existence? I was like a kid in the candy store. I didn't know what to pick. I ended up making my own creation. I did the birthday cake ice cream and added cookie dough, brownie, fudge and caramel with a cone. This is about to get graphic but it was melting and dripping everywhere. I was licking and catching the ice cream as it was coming down Lol. All that to say, it was amazing. I'll be back! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Laurel, Maryland

I love their ice cream but I avoid this place after several visits that were understaffed, crowded, and rude. But I got an email advertising free delivery on Fridays. So, on Thursday, I sit down and do an online order, figuring that if I didn't have to go in, I won't be subject to their bad service. The website only gave me the option for Saturday-Thursday delivery, so I resigned myself to paying the $2.99 delivery service. Ordered the small cake at $29.99 for Christmas dinner. Was charged not just for delivery, but the tax was charged 18% for the tax--Maryland sales tax is 6%. I wonder if the Comptroller's office knows about this? Plus a 22% tip since I know delivery is a hard job and I strongly suspect they don't share that fee with their staff. The next day they call me to say I ordered pick-up and when am I coming in? I corrected them to say I ordered delivery, they insist I'm wrong, and to come in for my order. I have proof that it's a delivery order. Please don't urinate on my leg and tell me it's raining. I wait my turn after all the others there ordering, and rather than going back to get my cake, she drags out the manager. Who has a very poor grasp of English. I'm for open borders but customer-facing positions require being fluent in spoken English. I ask that the taxes in excess of the 6% and fees plus my tip be refunded. He pretends not to know what I am talking about. For all I know he doesn't. Then he announces I need to come back Monday at 2 PM (taking time off from work, and get it then. I offered to accept a store credit. He didn't understand me. (Their store is 6 miles away from where I live. I would be out leave time and gas to go over there, and yes, I'm being petty, but I'm not the one who screwed up.) After several go-rounds, I give up. I may have suggested a particular orifice of his that money should go, and I may have suggested the force by which he inserts it. I will be contacting my credit card company to dispute the charge. In the meantime, I suggest you avoid ordering from this location. read more

Who doesn't love cold stone! It is the best ice cream place ever! l am never disappointed when I come here. Of course the cashier could be a little friendly and a bit more patient especially for first timers but you are able sample as many flavors as you'd like. The waffle cones, the tops, the flavors. It's always a great choice for ice cream and in every season too! We went in November thinking they would be closed but happily they were open and ready for our orders! I recommend cold stone anywhere in the US. :) read more

Always good ice cream. This location has a tendency sometimes for their ice cream to be a little melted, but if you keep your eyes open, you can tell which flavors are like that and avoid it. read more

Would Not Recommend - Ordered Custom Cake in advance online @ coldstonecreamery.com & not only did the cake not arrive (driver left an ice cream cup, how does he & the store not notice it isn't cake?!) But when asked to fix the issue, the manager yelled they do not do online orders & hung the phone! After making a complaint & receiving a callback (No Apology), cake was delivered but NOT what I ordered?! Smh Never again, best wishes with your dessert orders all & please avoid tossing $40 down the drain! read more

Did not get my full order with online delivery. I spent $26 and only got 1 of my 2 purchases. I proceeded to call them but they did not answer their phones. Terrible location. I would like a refund for the $12 i never received. read more

My ice cream doesn't even taste like authentic cold stone and I've been coming for YEARS. The guy who prepared my ice cream didn't even mix it well. I had huge clumps of toppings in my ice creAm. Very disproportionated and I'm very disappointed. Worst cold stone experience I've ever had. read more

Cold Stone Creamery - Clunks of ingredients - Ice Cream & Frozen Yogurt Near Me - Laurel, Maryland

Customer service could use some improvement. Also rations are not typical of other locations. Paid over 7 dollars for two scoops of Icecream that didn't even fill the cup. The cashier was already in argument with a patron that requested sample so I just left. Will never visit again. read more

Cold Stone Creamery - This is the gotta have it. I've never made over 7 dollars for two scoops of Icecream that looked like this. - Ice Cream & Frozen Yogurt Near Me - Laurel, Maryland

Walked in and saw an employee take off his mask and walk around the back of the store a few times with no mask on. The guy serving ice cream had the mask half on with his nose out. Highly disappointed with this store. Being a large well known company, they should be taking things more seriously to stop the spread. Never going back to this location. read more

Customer service was nice. Ice cream tasted amazing, I got the Founders Favorite and it was a little melty but overall it was okay. Extremely busy and the store was packed, but my Ice cream was made quickly. Definitely coming back. Maryam was kind and helpful read more

I came into this specific location on 3/28/2021 around 6:40-645 and there was a family of four inside and 2 of the older kids had no masks on and by the law of the United States if you are over the age of 3 you should have on a mask. I think the staff at Cold Stone didn't get that memo. They failed to tell the mom that and continued to serve her and her children with no mask on. Everyone inside of the store was just staring and waiting for the staff to speak up but that did NOT happen. If a manager was on duty they FAILED to do their job to keep themselves and everyone else inside of the store safe. It was obvious that everyone was UNCOMFORTABLE. read more

January 2001 was when I first experienced Cold Stone out in San Diego, California. Being an ice cream lover, I thought it was the greatest thing ever. Choose your ice cream, then they mix-in whatever you choose on a cold stone, and if you tip them, they sing. It was amazing! A few years later, I found out they were opening one near me in the Village at Waugh Chapel and I had to introduce my wife, who was my girlfriend at the time, to it. I exclaimed, "They make the ice cream for you on a cold stone. It's soooo amazing!" When we got there and they made her a "signature creation," it was a major *whomp whomp* moment. Since I said that they make it, she imagined they had some liquid cream and like one of those ice cream makers that use rock salt, they would make the ice cream before your eyes. When we got outside, I asked, "Isn't it amazing?!?!" "Ummmm, not really," she replied, "they don't make it; they just mix it." ^_^ So unless you want a major *whomp whomp* overhyped moment like I did, make sure you understand what goes on at Cold Stone. Now that several years have passed and I've had more signature creations than I care to count--though I could probably attribute one to each stretch mark that I have--I think Cold Stone is a solid destination for ice cream, but it doesn't wow me anymore. Food stuffs - for one, the ice cream is really, really sweet, which was a good thing in my fatter days in college. They have numerous flavors and mix-ins, including Butterfingers, blueberries and brownies. You can either make your own creation or choose a signature. My favorite is the Founder's Favorite: sweet cream ice cream, caramel, fudge, brownies, and pecans (I ask for almonds since I don't like pecans). A signature creation will run you $5-$6 for 3 sizes: Like It, Love It, Gotta Have It, and by it, they mean diabetes. You'll most likely be able to share the Love Diabetes and Gotta Have Diabetes sizes (http://www.yelp.com/biz_photos/Hpj6FaRxxuSjL0zJwuhX6w?select=bvPzc0X8RrFPaj88TJ_9iw). I won't reveal the nutrition facts b/c ignorance is bliss when you're indulging, but the information is available on the Cold Stone website. Location - in the same shopping center as Chick-Fil-A., Longhorn, Three Brothers, Shane's Ribshack, and Pho Saigon. Since it's pretty cold out, we were the only patrons for most of our visit last night, but in the summertime, this place gets PACKED! So although the employees are pretty friendly about samples and you being indecisive, the people behind you will likely get increasingly indignant as you ask for your 10th sample. Service - they still sing when you tip here but it can be more depressing than an emo song when business is slow. When the line is long, it can move pretty slowly b/c customers tend to be slow in determining what they want. If it's busy, I recommend saving time and money and grabbing an Ice Dream from Chick-Fil-A. read more

Cold Stone Creamery - Love It Founder's Favorite and Mint Mint Chocolate Chocolate Chip - Ice Cream & Frozen Yogurt Near Me - Laurel, Maryland

Tito and Nahid are always so welcoming and always have a smile on their faces. Really nice people. Thank you for being so kind

Ice cream here is always good but the customer service was lacking severely. The young lady who waited on me seemed to be very disgruntled to be working that day. We didn't even get mix ins but just being in the store was just an annoyance to her. Such a sad thing to see, however the ice cream always makes up for such poor service. read more

Bloody Finger and Bloody Slow Service The service, typically much better at this establishment, was at a snails' pace this evening. Seriously I could have gone to the grocery store, bought ice cream, driven home, and scooped it into a bowl and eaten it, in less time than it took me to be served. While watching the paint dry with the 4 customers in front of me... I noticed a worker come from the back clutching his finger as if he were in pain. I watched disgusted as he rinsed his bloody finger off in a sink behind the counter. Shortly thereafter he began serving customers. After previously waiting for an agonizing 15 minutes while the 1st worker asks the front client about the mix in technique he would prefer (very smashed, lightly smashed, sprinkled on top, etc)... The line was finally moving now that the other worked wrapped his bloody finger with tape. I guess asking for a glove is passé? The customer in front of me even gave him advice to stop the flow. Had it been his turn to dish up the cream, when I was the next customer, I would have politely declined. Instead I get the original worker who asks me to repeat my orders 5 times. At least in the end, my order was right and my kid was happy. I do however feel bad for the customer behind me who is probably still waiting now... Positives: Pleasant demeanor, ice cream was delicious, orders were right. Negatives: Risk of communicable disease, missing out on life, blowing a gasket, and losing my business. read more

Cold Stone Creamery - Broken promises... See my review. - Ice Cream & Frozen Yogurt Near Me - Laurel, Maryland

I just left this location and it was bad customer service from the minute I walked in. There were two guests inside upon pulling up. When myself and another guest walked in one of the team members heavily signed as if it were an issue that we came in (young lady with a small fro, white bandana, and glasses). Another young lady (young lady with glasses and a reddish ponytail) took my order and when I asked her how many mix-ins came in a mine size she caught an attitude with me. She shorted me which is why I asked her. When I questioned why I didn't get the amount advertised she angrily replied "well you didn't tell me how many you wanted." COMPLETELY UNACCEPTABLE! As a general manager at a restaurant, I would REGRET having people like this on my team. Giving exceptional customer service is the how you build rapport and have repeat guests. No wonder this location is rated so low. read more

Walked in... they had a group of 3 people another family of 3 and another couple. The two young ladies had attitudes and were not very nice to the customers who were ahead of us. We realized there were only 2 young ladies working and thought maybe they were just overwhelmed. Anyways.. we continued patiently waiting for our turn. When it was our turn we were standing right in front of the counter and the young lady assisted the woman who JUST walked in and jumped the line instead of us. At these prices for ice cream... even if you were overwhelmed... at the very least call people in turn. We left and will go have Rita's, instead. First and probably the last time my family will visit this location. read more

The old reviews are no longer reliable. Abdullah was amazing. Excellent service. Quick. Delicious.

I love it here! The last time I tasted Cold Stones ice cream was 5 years ago, and I've been missing out. The customer service is on point, even late at night when they are tired. The whole store is very clean too. Although the prices are a bit high, it is welllll worth it. French Vanilla Blonde, I'll be coming back soon. YUMMM. :) read more

I absolutely LOVE their ice cream but as good as it is there's nothing to justify paying 10$ for that little bit they give you. I'm sorry as good as it is it's just not worth they start pricing it around 4-6$ for the love it', I might consider it but 10$ bucks? No thx I don't like being ripped off and so should you read more

Take a second to read this before you venture to this establishment. If you're looking for shady characters lingering around the area, rude customer service sprinkled with attitude accompanied with stale cones and poorly made ice cream then you've found the right place. Take the extra 10 or 15 minutes to drive to another location and get your money's worth for an establishment that you can actually sit down at, eat your ice cream and enjoy the atmosphere. If i could give this place 0 stars i would. read more

Do not come to this Cold Stone if you want a milkshake! They never have any milk unless you come when they first open. This is my 6th time since November coming in here and being told that they don't have milk. They do not put signs on the door warning customers of it before you wait in their ridiculously long line. A couple months ago, my husband came to this store to get me a milkshake because I had a health condition and couldn't hold down anything solid. Of course they were out of milk. My husband went to the store and BOUGHT milk, let them use it and they still charged him FULL PRICE for it even though the main ingredient was bought by him! Never again. I will drive to Baskin Robbin!!!! read more

Great customer service, extremely hospitable. Quick, prompt, and delicious!!! I forget it's there because of where it is but it's sooooo good I definitely remember to come back. read more

Cold Stone Creamery - Strawberry Lemonade Sorbet w/ Strawberries, Pineapples & White Chocolate Chips - Ice Cream & Frozen Yogurt Near Me - Laurel, Maryland

I literally just left the store, and was so discusses with the service that I am sitting in the parking lot writing this review. First upon walking in the store my sister and I were not greeted. I had a coupon and the young lady who helped me said that she would be able to honor the coupon had I pulled it up on my phone. She made my sister order first. She was very friendly and upbeat ( the reason for the only star I gave). A few moments after a man came and helped me with my order ( he later identified himself as the manager.) He was so nasty to the other employee because he said she put too much ice cream in the like it cup. He took over what she was doing and told her to help the next customers. We thought he was going to complete our order instead he walked away and started making waffle cones. When he finally came back he told me that I could not use my coupon because it wasn't the correct store. When I asked for a manager he said it was him. I asked for the name of a GM,DM or Owner he said there was no one he was in charge. He asked why I needed his name and continued to go back and forth with me after I told him I needed it to include in a review. He was completely rude and disrespectful as he ended the conversation with "I'm not talking to you!". This is not my first time at this Coldstone location but it was definitely my last! Side note: The "manager", was so busy rudely critiquing the young lady in front of all of the customers, he put entirely too much chocolate in my founders favorite that it was brown like chocolate ice cream. P.S I also asked for light fudge! read more

Cold Stone Creamery - Where's The Icecream? - Ice Cream & Frozen Yogurt Near Me - Laurel, Maryland

HORRIBLE EXPERIENCE at this location. I came in to question about having a cake made. The first gentlemen is spoke to had no idea about the cakes they sale ...ok, maybe he was new. He gets his counterpart, who ask me "what do you want?"...... did the first gentleman tell 'you' nothing of my request. I then proceed to as the gentleman can we meet my requested cake needs, and I'm told it will take 24 hours to produce "a cake" I'm general... wonderful. It's literally a 27 hour window... he then tells me, "that might not be enough time".... What??!? He begins to become impatient at me highlighting the time constraint that HE told ME was their standard. After moving further along, he ask me "what kind of ice cream do you want?" I ask him "can I know what cake you have available first, in preset to pair with the ice cream?" He tells me 'I can't bypass choosing the ice cream'.... What the hell... Being the customer, I ask if they have Marble cake, he tells me he doesn't know what marble cake is.... Who don't know this. The man then tells me "I'm being difficult"... so I close the conversation and leave. First impressions sell. And from the looks of the other comments, maybe a staff change is needed read more

Good to me. Pretty simple. Good customer service. Real chill. Cold Stone had one job and they executed it nicely.

This place never disappoints. We went to get ice cream. While there we found out they could make any combination to take home in a container. I was mind blown over this little that i missed all these years. I now know where to get my mixed ice cream from. The lines got long rather quickly but the staff worked quickly to get the line moving . read more

we came here sometime in the evening and it was just chaotic from the moment we walked inside. there were a bunch of people inside and everyone was just standing, waiting for their turn (which i didn't mind, since it's cold stone and everyone wants to customize their ice cream and whatnot.) so when it was our turn, we were barely at the end of the ice cream selections and the person assisting us asked us what we wanted. ma'am, i can barely see the ice cream selections let alone all the toppings that y'all offer. it definitely felt RUSHED and that was something that immediately turned me off. on top of it, the woman in front of me was ordering like 10 different orders so it just made the whole time there chaotic. we did get our ice creams and everything was good, but i was disappointed that i had to basically spit out my order in the span of two seconds because you could see the pressure they were under. i'm only giving them two stars because cold stone ice cream is always good. hopefully they find a better rhythm where customers come first vs getting everyone out quickly. read more

The absolute worst customer service every time we go here. They don't respond to greetings or simple pleasantries and will respond in eye-rolls instead. They have messed up on the orders nearly every time we go and they make it painful to try to talk to them at all. It's just not worth it. read more

I pulled up and the lights seemed to be off but it turns out they were just very dim. There were about 5-6 people in line and it was moving very slow. I asked another person what was taking so long and I noticed there was only one person working, a young woman. I arrived at 9p and they close at 10. Not only is this unsafe but it certainly does not help with customer service. She kept her cool and moved at a steady pace but it's unfortunate that this is the only location close to me. However, for good service I'll drive further next time. Lastly, what cold stone is staffed with one person?! Do better? Is this a franchise? read more

What a disappointment!! This is the second time I've tried Cold Stone and this will be the last. Asked for a Cookie Sundae and was told I had to get vanilla ice cream or any plain ice cream. If I wanted a speciality ice cream, they would charge for two different items. Now, I've been to cold stone in College park and ordered the same thing and was not charge separately. However, the cookies was frozen and my Sundae was served in a salad container. Anyway, I ended up getting cookie dough ice cream in a waffle bowl. ASKED for a small, he gave a LARGE, extra $3. The ice cream was soooo sweet and soupy!! It was a mess! Maybe he beat the ice cream too much or put too toppings inside. I wish I had gone to Baskin Robbins or somewhere and saved $15. Nothing special about this place at all!! Don't wait your money. read more

Warm Stone Creamery. No reason why my ice cream should already be dripping when you hand it to me. It's NEVER cold enough. It's been in my home freezer for almost 30 minutes and it still isn't solid enough to eat. They're gonna make me go to Baskin Robbins....smh read more