Just left and felt compelled to write a review. When you serve ice cream to children and just people in general, maybe a lot less attitude than what we experienced. Walked in happy with happy kids (no one else in there) met a Disney villain doing a half-a job of making a "cold stone creation". Cool. Next time will just go to the grocery store and get a drumstick and save the drama. Yes, i'm being petty, but holy crap, have never felt like I was in trouble ordering ice cream ever in my life, until today. read more

Me and my kids went through the other evening cause we saw a commercial about the Dubai ice cream so we decided to head to cold Stone in the game them. As we approach we walked in the door. There was two young ladies who didn't even acknowledge us or greeted us as we walked in 10 minutes later they tell us that they would be with us so we waited another 15 more minutes one day asked what would we like? We said we would like to try the Dubai ice cream. They said we don't have the ice cream we're all out and we're not allowed to substitute. That was our first time going to cold Stone ice cream usually we go to our local store to buy some, but since we saw the commercial, the ice cream looked very delicious. Very disappointed that not only were we not treated right but they were out of the ice cream. read more

The employee was quick to greet us and ask us if we had any questions. It was pleasantly cool inside and the little table with the two chairs outside was perfect for my boyfriend and I since it cooled off that night. Pretty clean store, there were two other groups who came around the time we did and she was always on top of things. The shake is a must if you're driving afterwards so it's more hands free and you're not as distracted. The sweet cream or Oreo milkshake would be perfect. I love the heath bar as an add in. The cheesecake flavor is also a good choice. This location also lets you redeem your reward points so this is my go to location. read more

As a chain, you know what to expect and it was a good experience. Staff was attentive. Place was clean. We got the ice cream for take out. I got the coffee lovers flavor and it was delicious. I loved the pecans in the ice cream. The single cup was a generous portion and I saved half for later. read more

Cold Stone Creamery - a hand holding a bowl of ice cream - Ice Cream & Frozen Yogurt Near Me - La Quinta, California

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Found plastic pieces in one of the pieces that was served, we threw away the whole cake to prevent the kids from eating it, thankfully we got the pieces in the first bites but imagine if a toddler would have ate it? read more

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Best Icecream Ever Ever! Highly recommend Great service Large selection of extras for your ice cream. read more

Worst customer service! Went in for a cake and asked the employee to write " Happy Birthday " and she responded with " I don't know how" unbelievable... Does cold stone not train their staff? " I don't know how" Or just extremely lazy! read more

I hadn't eaten ice cream for a long time and remembered that my son brought me to the La Quinta location a few months ago. It was hot outside and I was craving ice cream, not just any ice cream but Cold Stone's. I decided to get the German Chocolate Cake in a waffle cone. So I ordered a large one. Big mistake! It took about an hour to eat it and it was almost the size of my head! The ice cream was so good. I remember seeing an ad about that flavor and I had to try it. No regrets except that the next time I will get the smaller one. It was so worth the price. The shop is nestled into a small cute shopping strip area. I love the looks of the outdoor area and the building. I do want to say that the inside is roomy but awkward in form. A few more tables would be great. I liked that they offer restrooms for customers. The music playing was nerve-racking! I want to suggest playing a variety of music like Walmart does so that all types of people feel welcome not just the younger generation. In La Quinta, there are many retired folks and Snow Birds and the music should lean toward that population in the area. I realize that all the nearby festivals reel in the younger population throughout the year, but those of us who live here full-time should feel welcome in our stores. Service was good and the ice cream server was very knowledgeable. I would suggest that the management train the staff to be more personable. The woman that waited on me acted like I was a burden, she did not smile, and I felt rushed. I had never ordered anything there before so I was confused about sizes, prices, and flavors. She acted as though I should know about their products. I also caught her glaring at me s though she did not like me or something. I always smile and she took the smile right off my face with her unprofessional attitude. Rude workers will chase the customers away. This is why I gave this location 3 stars. read more

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If you're looking for cheap, average ice cream, feel free to buy ice cream from your local super market, but if you want expensive, average ice cream that you can customize into a potentially amazing ice cream, Cold Stones is the spot for you! And if your creation tastes terrible, you only have yourself to blame. My girlfriend and I got the mint ice cream with chocolate chips and it was solid, especially since it was so hot that day. We took our ice cream to-go since there wasn't much space inside and packed with customers, but you can also call their phone number to skip the line. read more

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The reason I wanted to try cold stone was because of a free waffle cone through yelp. But the person in charge said it wasn't valid and I had to be part of their rewards program. Disappointing!! No wonder no one was in there!! read more

3 stars because I like me some cake batter ice cream. They have a nice selection of ice cream flavors with plenty of mix in options. We enjoyed our different choices of ice cream and mix ins plus a shake only 3 stars because the service was real slow read more

Lol embarrassing how often I order delivery from here but their vegan ice cream is so good and stays fresh (I get a pint) even w the toppings mixed in. Love this place ! read more

Avoid this place. Not what it used to be by a long shot. Terrible attitude by the worker closing last night. The kids came in before doors were closed by 20-30 minutes. There was a bit of a crowd and it took a while to get to the kids. They tried to order and the worker refused to do anything other than give scoops. Bare minimum effort and acted like it was a huge favor. Do your job or get a new one! Taking 5 more minutes to complete the evening is not asking too much or entitled. Coming in at the last minute and expecting extra service is NOT what happened. This is the new way, she's to lazy to do her job and people get sub standard service for it. My kids work hard in the service industry and treat others well. If they complained about a lazy worker, I believe them. I'll take my business to 31 or the Queen. read more

I'm visiting right now la Quinta and my family decided we wanted ice cream! We couldn't have pick a better spot! It's was busy and the two girl employees handled it amazing! They were very kind and patient! They were awesome! The girls! They deserve a raise!!! read more

There's only a couple of small tables to eat the ice cream inside. All were dirty so we left. One small table outside but it was way too hot. Service was great, ice cream was made as ordered. read more

The prices are way too high and the portions are small. The small milk shake is almost 9$ and is super super small and meh. The medium ice cream isnt even filled up to the edge of the cup. The ice cream is freezer burned. Went down hill. read more

Who is choosing the songs in this place?? It is an ice cream parlor with kids and we're listening to multiple f, and b words along with super inappropriate content. Keep it on your personal playlist please and play something family friendly. read more

What a great experience I had at cold stone creamery my family were greeted with smiles the employee who help us Vivian was very helpful especially since it was out first time there. So many yummy options what a great treat for a warm and sunny day. We would come here again! read more

Went here today 3 stars for the ice cream 1 star for the service not one person greeted us for a good 5 min. When I said two ppl in my party had never been there they just said "oh" like that's it. They should have been much more friendly when you have someone who has never been to there establishment. read more

I'm team frozen yogurt and rarely go out for ice cream haha but my friend Jordan was buying so I let him buy me whatever he wanted. For me, he chose the peanut butter cup ice cream blend, which was chocolate ice cream, scoops of peanut butter, and crushed up peanut butter cups. The only complaint I have, is that the peanut butter wasn't blended very well and could only eat about half of this medium size before getting a stomach ache. For himself, Jordan got a birthday cake blend which was vanilla ice cream, Oreo ice cream, and sprinkles. Both were very delicious! If only they had indoor seating!! We had no choice but to sit outside. read more

Cold Stone Creamery - Birthday cake - Ice Cream & Frozen Yogurt Near Me - La Quinta, California

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Fav ice cream place for shakes. They have restrooms too which is a plus. Only one employee with long line, felt bad but they should hire more workers!! Really enjoy this place when i wanna grab dessert with my kids read more

Not much in terms of desserts and ice cream out here, so we stopped in for the kids. 3 sizes, like it, love it or gotta have it, the small is tiny, I would go for the medium sized cup. Service was slow, ice cream mediocre and overpriced. I would much rather have ice cream that is not so mass produced at the same price, but given there isn't much else in the area it was fine and better than some other national chains. read more

The service here is always awesome. The ice cream is always high end, in my opinion, and the portions are to die for. People complain of the prices but I don't see how good ice cream can be much cheaper. The staff is always willing to make my time enjoyable and I love their tip jar idea. I choose to give this place my money over most other local ice cream joints. read more

Was craving ice cream and my favorite to get here which is not on the menu is cake batter ice cream mixed in with graham cracker piecrust and cookie dough my absolute favorite had to stop and get it and It never disappoints read more

Dirty everywhere and dingy, not a happy environment it's a freaking ice cream place so up your game. You've got terrible service and the whole place is just gross. I don't know if this is a franchise but I wish I had seen all the bad reviews before going and it's unfortunate that I wasted my money at this crummy place. read more

Walked in at 9:50 and one of the male employees told me they were closed and that I couldn't go in. I was going to tip and understand it is late, but customers wanting ice cream at night during the summer should be expected. He did this to multiple people after myself. read more

I went in to the store during the pandemic. It was dark and dingy inside. The floor was sticky and dirty. One of the employees was not wearing a mask. I'm kind of a clean freak.Weather during a pandemic or not. The store should be cleaned. I just Decided to change my mind and walk out. I don't think I'll ever be back that's for sure read more

My favorite Cold Stone location Best price for the everybody's ice cream. Delicious Cheesecake named Desire ice cream cake. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - La Quinta, California

Came into an icecream shop that had a huge line and only one employee scooping ice cream and collecting payment. Idiots! In and out. No thank you in the wait time. read more

It is very sad, stop with the kids for Ice cream and deal with a person who has a bad day... Of they don't like they're job, should look for something else. That attitude looks like they do you a favor, or you shouldn't be there, don't know if they were busy on something else. But, they selling Ice cream, I stop for it... read more

We ordered the very very good we have years coming here and I have never received and ice cream so sloppy before. They were very lazy

The smoothies and ice cream ordered were fair and probably would've been better had they not melted some. Delivery by Seamless was 40 minutes after their chosen delivery time. Overall, overpriced. read more

My first time here and wow I loved it! The girls working were very nice and patient, I got black cherry vanilla with extra black cherries. My husband got birthday cake remix. Both were delicious read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - La Quinta, California

Only giving this 5 stars because this super sweet, polite, professional, and smiling young lady named Francesca helped me. Came in close to closing which can be annoying and sometimes workers can be grumpy at night which was my experience the last few times I've gone. Francesca was not one of those grumpy employees, she was very pleasant and had a smile on her face the whole time. Coming back because of her! Hope she gets acknowledged for this! She was great. Also love the ice cream. Lol read more

First things first - yummy! When I feel like splurging and getting ice cream instead of my typical fro-yo, I come here or the place of 31 flavours. Sometimes when I'm getting things added to the ice cream, they can be a bit stingy so I just ask for extra. I also like going here, not necessarily this specific location (this one is much better than the mall tho), but because it reminds me of the good times. Enjoy whatever ice cream floats your boat! Rocky Road hits home for me :) read more

Horrible service. Stingy with their servings. I had to ask for my receipt and noticed they charged me for an extra topping.

WORST CUSTOMER SERVICE! Very rude workers they all where laughing at us and making fun of us. Never am I coming again

Walked in and immediately noticed attitude! Asked if they were closed they said no so we continued to order. The girls working seemed like they were in a hurry and wanted to get us out. We would have just preferred to been told they were closed rather than experience the customer service that we did! read more

Best place in the valley for ice cream. They got all sorts of flavors. The consumer service is always great. I definitely recommend this place. read more

This place is amazing with great ice cream, hopefully in the future they can look into alternative milks, like almond milk or oat, to make it more welcoming to those with dairy problems. The workers also are very hard at work making all those ice creams quickly while there are lines to the door. read more