Walked in-No one greeted us! No one acknowledged us! No one said a single word! I said hi & noooooooONE replied. Now the young lady with the short Afro looked up but that was it. It's a real challenge to get these younger kids* to be manner-able they are to privilege, to entitled. The gentleman on the back row with the glasses never turned around either. Customer service is a must & it's part of the business. It helps keeps businesses open & keeps paychecks for employees. Train your staff to greet their guest, smile (even if they don't want to) or have them to seek employment somewhere else -a place where they are NOT seen! Clean the area where you store the mix-ins-it's dirty pull it all the way out and do a deeper clean. Toss out those old looking products & reclean the jars! The front line should be spotless. I am a business owner & I also could be a "secret shopper", you NEVER know who is entering or exiting your establishments these days I only came here because my Darling Daughter wanted to spend an evening at one of our favorite spots-the ice cream was good-we get the founders favorite with a twist. We sat outside and people watched. Please do better and get some smiling faces, a team willing to work & those whom don't mind speaking when they are being spoken to! read more

See all

I walked in i ordered a milkshake, My milkshake was straight liquid... I put it in the freezer when i got home thinking that would help and it didn't. Gross read more

Great service by these lovely young workers. Of course cold stone ice cream taste great 5 star

Ice cream was delicious and service was fast. Wasn't the most friendly, but they were trying to get through the line. Also wish there was a kids size option because the price and size is just too much for a little kid. read more

This was a cute little shop with outdoor seating only. I didn't personally like my choice, mint mint chocolate chocolate, but my family loved it. I thought the chocolate chocolate part was a bit munched. It missed the mark on the mint. My daughter had the strawberry blonde actually went back for more! My son went for the birthday one and loved it. My daughter told me three time what hers was but I told her it should have been called every thing but the kitchen sink LOL it had a lot of stuff. This spot is in a flight path from an airport near by. It was so cool to see how close the planes are going overhead, my granddaughter was in awe! I have to give a shout out to the crew working yesterday evening. We already had great service but when we realized there may be peanut product in my daughters the IMMEDIATELY said no we cannot take a chance. She said all allergy customer orders are made in the back and she rushed to remake my daughters. thank you to my future son in law , he mentioned the potential cross contamination. We were so excited to try the ice cream we had a lapse in judgement. THANK YOU STONE COLD CREAMERY!!! read more

This girl with greasy hair just made my ice cream and I start eating and there is a hair in my stuff. She was also so slow and the place was a mess. read more

Great service and always great ice cream!!!!! Huge fan of the coffee flavor. It's hit every time.!

After dinner, we walked over to this restaurant, which is cold stone, creamy a ice cream bar, where they make the flavors out of bases that are already flavored my wife order a chocolate with chunks of brownie in it, and I ordered a mint with chunks of brownie and chocolate in it they were both very very goodpeople here were friendly so this is a five star review read more

I went here and asked for the Treat or Treat Halloween special, and was assured it didn't have nuts in it. While the blend itself didn't have nuts, they failed to clean the mixing boards and I ended up having an allergic reaction due to cross contamination. the quality was good and the service was good, but you really have to be careful with cross contamination read more

Staff were very nice and knowledgeable of products and menu. I enjoyed my ice cream. Now the bathroom was clean that is way I am giving them 4 stars. The toilet bowl looked like something would have jumped out on me . I will hold it until I get home. Please correct this issue ASAP. read more

See all

Terrible service. Arrived to pick up my order at the pick up time and it wasn't ready. The line was out the door, however I watched the last person in the line get served before I even got my pick up order. I ended up waiting 25 minutes. No point having pick up order option if they can't be ready when they say. read more

[Summary] I've always loved Cold Stone, but this location is a bit off on one thing--the ice cream wasn't cold enough! The portions are huge, and my girlfriend and I had trouble finishing it! We liked it, but the flavors got a bit overwhelming due to the ice cream not being cold enough, and they gotten really sweet. Both of us love Cold Stone, but it just didn't really hit the spot at this location. We might try again some time later... just to see if we went on a bad day, or maybe this location isn't really all that worth it. I'd say a bit less than a 3.5 stars [Location] It's within vicinity of AMC, a good place to grab some desserts before/after movies! [Interior and Atmosphere] Eh, it's not much. There's seatings inside, but I'd just rather eat outside. [Food] The ice cream were awesomely presented. We both got two scoops in our waffle bowls, and the waffle wasn't super fresh, but it was good enough. The coffee and french vanilla was more than decent too. It would have been a LOT better if they were colder! The waffle made the overall taste from going too sweet. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

See all

This Cold Stone is really nice it's very clean and it's also in the very back of the shopping center, it's kind a hard to find. It's near a nice restaurant I believe it's called Ted's Montana. Usually when I come it's very empty in the store so not many people I guess see this ice cream place, which makes it that much better. standing in line it's a pretty quick wait I have everything here. Everything's pretty good about this place, the workers could be friendlier would be my only recommendation. read more

I've only had Cold Stone one other time in my life; and now I've been questioning myself as to why I never go. My friend is obsessed with their ice cream and I'm so glad she took me. So good! I knew it was going to be good when the line was from the register all the way to the door. Long wait but it was worth it. My friend had to tell me how to order the ice cream because, I was extremely confused. There were so many different flavors to choose from such as: French vanilla, mint chocolate, cotton candy or strawberry to name a few. I didn't know exactly what I wanted so I opted for their own signature creations. I choose the signature one from the French vanilla category (you know you want some.) Mine came with chocolate chips, cookie dough, brownie and caramel sauce. I got the regular size and it was enough ice cream for me. It was so rich and sweet and deliciously good. My friend ended up getting the germachocollate (idk how to spell it.) Her ice cream was good too. I will be returning to Cold Stone again very soon. read more

Cold Stone Creamery - Signature ice cream - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

The ice cream is good but as I walked into the store I noticed a dead cock roach on the floor. The service was slow with only three people working with a long line out the front door. The ambiance was not good because their were high aged kids being loud and disruptive while ordering their ice cream. This place on the inside and outside is not clean or well kept up. The chairs and tables outside were dirty with trash and melted ice on them so it makes it hard to sit outside and enjoy your dessert. I plan on speaking with the owner of this location to discuss my concerns! read more

Oh man ! I cannot believe my husband and I stood in line for an hour with our two children under two years old but it was worth it. We love the quality of cold stones ice cream and the prices are good too. It's a great experience with the staff because they're usually helpful and informative. I was a little let down about flavors being out of stock but I get it. The Kennesaw location is very convenient but I wish they had a location closer to Woodstock. read more

I think everyone knows about Cold Stone by now- I just want to share a reminder that they've still got it. Used to be the go-to growing up in our family, but I've prob been less than 5 times in the last 5 years. We came by tonight after our anniversary dinner. Delicious ice cream, mixed up fast and fresh, we were eating within less than a minute of walking in. Clean restaurant, friendly kids working tonight. There were three of them, chatting politely, staying professional, no goofing around on their phones. It's a simple concept, but as a restaurant manager, I know it's not always easy to execute the right way every time. Everything was just right about our visit. Good job! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

The absolute worst service we have experienced and witnessed in our life at an ice cream parlor! Ice cream dates are supposed to be fun, happy, and an exciting experience! The staff at this cold stone is the worst we have ever seen they ruined our double date night and was rude to a lady that was going to purchase some ice cream. We wont be back and we are telling everyone about what we saw and about our experience. We have 5 kids so we never get to have date nights especially double date nights. I had to apologize to my spouse for wanting some ice cream after what we experienced and witnessed. The black guy with glasses should be fired immediately. The Black girl with glasses and curly black hair should be fired immediately. Both of these employees were rude and unprofessional to your staff and to your customers! Owner of Cold Stone do better and hire better competent employees that care about your business! read more

I love Cold Stone and I love ice cream! I must say, originally, I was a loyal customer to Marble Slab Creamery, but since there are no longer any in my area, I've had to "adjust" to Cold Stone...which hasn't been a bad transition. When I visit the Kennesaw location, in particular, the staff are always so nice and friendly. The ice cream is great and I always enjoy the different recipes for the seasons. It's definitely a place you should visit if you've never been before! read more

Cold Stone Creamery - Happy girl! #icecreamismyfriend - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

See all

This place has imagination and wonderful ice cream. It's where you go get ice cream on a first date. It's where you experience the spirit of the American dream. Get ice cream and forget about the calories. read more

It's good. The children have fun sampling all favors to decide how to mix their custom flavor. If you're indecisive no worries, they have some great suggestions. My husband always goes for the founders favorite. It's pricey but worth it because their cakes and cones are always fresh and delicious. read more

Cold Stone Creamery - So many flavors you can try them all! - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

Trae is making it happen for a great birthday! Delivery of two custom cakes with short notice to Stone Summit Climbing gym for 75 kids and 8 coaches. Trae rocks! read more

The one star is for the service at this location. There were 6 employees working so it was not an issue of being short staffed. I placed an online order and unfortunately you have to select the tip ahead of time. I tipped generously. I arrived at the time my order was meant to be ready. After waiting about 5 minutes, I was finally able to get the attention of one of the workers and let him know I had an online order. He found my slip and let me know my order wasn't ready yet but that he'd 'work on it right away'. After another 5 minutes I caught his eye again only to be promised that his coworker was making my order. The coworker then handed that order to another customer who arrived 10 minutes later. After asking again, they started my order. I would have been better off standing in the regular line. And no way to change my tip afterwards. No apologies. Just annoyance that I kept asking them for my order. My son went to the same location a few nights prior and had a similar, poor service experience. read more

Ice cream maker handed me a big ole sloppy mess. After trying to use two handfuls or napkins to clean it up so it wouldn't get on my clothes, car, tie, etc- I decided to ask for a refund. Staff is not trained on how to give refunds. read more

I love cold stone and I normally give great reviews. Went in for a bite with my husband and saw a massive cockroach. Opened door, saw cockroach, said "nope that is disgusting", and walked out. My review is for cleanliness so I hope they fix that. The ice cream has always been great in the past so this post has no judgement on the icecream. read more

I order from Cold Stone Creamy all the time. The Strawberry Blonde and Oreo Overload are my favorite! Would definitely recommend this place to family and friends. read more

I come here and always get their Mudpie Mojo in the biggest container (I always forget the size) but it is the largest carton to go. I eat so much of this flavor that the only way to get the best value and with the most volume is to get it in that size. Else I will go broke buying it by the cup due to the large quantity that I consume. They get it right each time. No complain. Place is always clean and staff is always nice and courteous read more

Service was quick & very friendly. I went in with my boyfriend & we took awhile to read through their menu & asked a few questions but they were very nice & didnt seem to mind. They answered our questions & helped us picked the ice cream we wanted. It was delicious & i cant wait to come back! Currently they have a watermelon sorbet that is to die for!! read more

Lets see.. you get to pick out your own flavor of ice cream, the toppings and the either edible or non-edible container of your choice.. and what's not to love? Last time I went here I had the Cinnamon Caramel Gingerbread and, being a gingerbread fan, loved it. I love that they have all these premade flavors you can choose from or make your own with all sorts of crazy combinations. They also have pints and quarts you can buy from the freezer as well as some premade ice cream cakes which look very appetizing. All in all, I like this place a lot but don't dare go here to often due to all of the delicious flavors combinations I can find myself ogling whenever I do. read more

When my boyfriend and I were friends we had sort of a date here, it was a total surprise because Cold Stone is in Jersey where I'm from and it's all about cold stone, cups, mister softee, or Ritas and I was completely in the thought that the south only had places only like Brewster's and Menchies but my man proved my wrong and what an exciting day that was. read more

Always friendly service and very fast! They have the best waffle bowls and always have a stock freshly made. Very clean and I love the ice cream of course! Perfect place to go for a quick delicious dessert! :) read more

Cold Stone Creamery - I stop at Cold Stone every time! - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

I ordered a cake from this location. There was an issue with the order, and this team went above and beyond to make it right. The cake was delicious. I highly recommend supporting this location. Our family will be back. read more

We came here today it was very busy, the ice cream is Very sweet however very good. Next time I will try a waffle cone.

Always delicious. Price is ok, though it could be slightly lower. Haven't heard the singing for tips thing in a long time, though. read more

Excellent ice cream. I had chocolate with brownies, chocolate chips And fudge sauce. So good. Friendly staff. Great location.

I went here and bought a ice cream cake.. the place is clean and staff is quite nice... got home and had a piece of this beautiful $23 ice cream cake.... hmm... it was alright but i was very disappointed... it was supposed to have all these different things in it but all I tasted was a little bit of peanut butter. Thats the first time ive ever bought a ice cream cake from there an definitely the last. (There milkshakes are pretty good though ) I bought an ice cream cake at kroger a week ago that tasted much better for right at half the price... read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Kennesaw, Georgia

See all

Come by before the end of St. Patricks day. If you are wearing green they are offering a great discount. Just ask at the register. We got almost 9 dollars off our order. Awesome! read more

This Cold stone obviously doesn't know the proper etiquette for a restaurant. Let alone an ice cream place. I found a long hair in my Oreo creme ice cream. Honestly so disappointed and their ice cream isn't that good anyway. If you want good ice cream and good restaurant etiquette, you're better off going to dairy queen. read more

Ahh, ice cream as I think it should be.... Delicious and not outrageously sweet unless you want it to be. their sweet cream is my favorite. Love it. read more

The ice cream was really good! I can't really complain about it, but there were 2 minor things that bothered me. The first being that the strawberries were completely frozen, like rock hard, but it was still good. The next thing is while eating my ice cream there was a few weird fluffy brown pieces? I picked them out as I was eating. I got vanilla and coffee flavored ice cream with fudge and strawberries so I don't know why those pieces were in it. It kind of looked like paper towels or something, not entirely UPDATE:: I went back again just yesterday and the waffle bowls are just horribly stale. I couldn't even eat it. They are also stingy with the chocolate syrup and put a small squirt even after being told I had to pay extra for more. I don't think I'll be going back even though the ice team is good. read more