The icecream here is very refreshing and nice me and my wife went here to have a cup of icecream after our dinner. I must say it's a very nice place and the staff is very kind and helpful in picking the right icecream that you are craving. They have so many options and the cool part is they make the icecream on a cold stone which is nice. Overall I highly recommend this place !!!ambiance is very nice and welcoming !!! read more

Parent Alert Kids ages 10 and young get a free scoop of ice cream with a cone on Tuesdays and Thursdays but toppings not included from 3-5 pm. I saw this flyer and thought that was awesome for all my Yelp mom friends out there! All their flavors are amazing. They also offer flights as well which is like $12 for a container of ice cream that you can pick at least three flavors and a few toppings. I didn't get to take a picture of the sign but it's right when you walk in on the chalk board. Right now there's an amazing seasonal flavor- red velvet and cookie dough batter! You gotta try it! read more

See all

Cold Stone works by letting you choose a base ice cream flavor, then mixing in your choice of toppings on a frozen granite plate. They chop and fold everything together before serving it in a cup or cone. It's a fun gimmick, but in practice, it has some downsides--especially for people with allergies. Since they don't clean the mixing plate between customers, you'll end up with traces of whatever toppings the last person had, which is a big concern for anyone with peanut or other food allergies. The location itself wasn't very clean, and it's attached to a Planet Smoothie, which makes the space feel a little cramped. We came on a Saturday night at 8 PM, and it was severely understaffed. The employees were doing their best, but they were rushed and overwhelmed, which made the service slow. The ice cream itself is fine, but nothing special--it's exactly what you'd expect from a chain. If you're looking for better flavors and value, you're better off going to Bruster's. Overall, it's an okay spot if you just want the Cold Stone experience, but between the cleanliness issues, slow service, and allergy concerns, it's not somewhere I'd go out of my way for. read more

See all

Went tonight to get a half gallon of birthday cake remix. Was waited on Janyce. She provided great customer service. read more

Cold Stone Creamery - Birthday Cake Remix - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

Every time I go to Cold Stone their ice cream is creamy, delicious, and dependable. I don't want to like it as much as I do (because it's a chain) but every location it tastes awesome! This location in JAX deserved the 5 stars however because it's big, there's plenty of seating both indoors and outdoors, and the service was great. They were all friendly, the location was clean, and there were a lot of people just hanging around, eating ice cream, and relaxing, it was all around great vibes. If you're a mint and brownie fan, get the mint chocolate chip with brownies from the menu, you won't regret it! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

Tried the new Oreo Crème ice cream at Cold Stone and it was so good--super creamy and full of Oreo flavor. If you're an Oreo fan, you've gotta try it! Also, shoutout to the staff--they were super friendly and made the whole experience even better. Definitely coming back soon! The environment is actually really quiet and wasn't busy at all, a very nice experience. I would definitely recommend trying out ColdStone, its way better than any of these other places in Jax! read more

John's birthday is today and dad and his wife wanted to meet up to give him presents and ice cream is John's favorite treat! This location is ice cream and Planet Smoothie! It's huge inside too- I was very surprised! There are so many options that it makes me dizzy! Pumpkin, banana caramel crunch, Reeses Peanut Butter Cup- and so many more (those are the ones that stuck out to me. John went with birthday cake flavor in a waffle bowl, chocolate dipped with sprinkles! Dad got an oreo mix ice cream, Caron went with mint chocolate chip and I picked the Reeses with chocolate ice cream and added banana to it! The guys working the counter were great even though 3 out of 4 of us were terribly indecisive! John picked first and fastest! We sat, ate and chatted for about an hour! We also picked a great time of day to visit- only a few other customers came in while we were there! read more

See all

So many flavors to choose from ! Friendly staff , very patient with our large group. We sat outside it was a great experience..

It's always tasty.. just missing a star because of Bidenomics. I'm tired of beign gaslight and told things are the same when they are definitely not. Food keeps shrinking while price keeps increasing. Until businesses start being honest and just coming out with a "Biden tax" just like they did when they put "covid tax"... I happen to have a year agos ice cream cake.. same price but much much smaller. Stop gas lighting me everyone. Until you stop, I am boycotting. Going to make everything myself here on out. No more supporting any liberal companies or tipping anyone else in this economy. If you voted Biden you don't get a tip from now on. read more

See all

The service wss atrocious and the team was oblivious. We placed an online order, showed up were completely ignored. After 10 minutes, not an exaggeration of my wife waiting at the counter not being acknowledged I turned the car off and came in. My wife explained that she and another lady were standing there being ignored. I raised my hand and was ignored so I walked up to the other end of the counter and asked for help explaining my wife had been waiting to which the associate responded " well, did you tell anyone you needed help" clearly the associate was under the impression that my wife and the other person chose coldstone to go and hangout at with no purpose. My suggestion is when you mess up, don't try and gaslight your customer. You have an online business which by the way studies have shown have a higher transaction cost than walk in biz. Get it together. read more

Cold stone ice cream is so delicious! Velvety smooth and you can make just about any creation you want. My go to favorite is birthday cake remix, the flavor is sooo good ! Any cake batter fan will enjoy it. Some days are super busy, others are more relaxed, if you have kids, come on Sunday because they give a free scoop to the kiddos. ( not sure how long the promo will last so get it while the getting is good! ) read more

Cold Stone Creamery - Birthday cake remix - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

I eat a lot of ice cream. This place is amazing!!!! My house is 50 min from this place and I'll drive back here just to get good ice cream again!! The workers were really nice! Five star service. The place was clean and well decorated. read more

Cold Stone closed in my home state, so this was really a treat! We got to sample all the flavors we wanted and both settled on cotton candy and sea salt sweet cream side-by-side in their small "like it" cup. It was so nice and creamy and perfect for a hot JAX day! So good we went back a second time a few days later and on a rainy day, too! We also bumped up to their medium "love it" cup size! Stone cold! read more

Cold Stone Creamery - cotton candy and sea salt sweet cream side-by-side in a like it cup. - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

Horrible experience. Store smelled disgusting & the ice cream was mediocre. For the price it's definitely not worth it. I don't know what's wrong with this location, but this is truly the worst Cold Stone I've ever been to. If you want high-quality ice cream and better pricing, please check out Dreamette at Atlantic Beach. They are actually very helpful there. They treat you with kindness and they have great ice cream. I made the mistake by coming here so please save your time and money. Go somewhere else!!! read more

This Cold Stone earns an A OK rating overall. Unique to this location - Rocky Mountain Chocolate and a lot of table space. I've been to a number of Cold Stone Creamery shops and your takeaway to either "like it, love it" or "leave it" (the store that is) is simply driven by customers' perceptions and experiences with: service by the staff, food quality to include portion size and store atmosphere / cleanliness. I waited to review until now based upon several visits to this store since it's grand opening. Having worked a couple of summers at Baskin Robbins during HS, I have been on the other side of the counter and realize first hand that good customer service goes a long way, inconsistent (especially skimpy) ice cream scoop portions and "Sticky" tables and trash cans bursting full are no-nos. To borrow from Cold Stone itself, this is a "like it" Store - good customer service is there at times but not always consistent; the size of the ice scream scoop portions are always dependent upon who scoops for you (inconsistent); and the store is well-kept and clean. I appreciate that they give a Military discount. This is a cool clean "like it" cold stone creamery (CSS) worth paying a visit on a hot summer day. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

See all

It's not hard to put a hot brownie under ice cream. I specifically asked for the brownie to be hot. It came out Luke warm at best. read more

I love this place- I mean, what isn't to love about ice cream? I know for a fact my kid loves it and even my brother in law who is a notorious snob is all about that sweet cream yo. (Yeah - definitely some obvious jokes there - that's for giving me a hard time Joe!) I have been in a few of these cold stones and typically they are staffed by barely post pubescent teens who are tired of making their 30th banana split of the night. The atmosphere in this store was great - warm - and welcoming, even though we came in right before closing. The product is top notch to boot. The ice cream and ingredients you can fold in are all of great quality and these guys will make anything you want in any way you want it. I can't say enough about this location, it is by far the best cold stone in town. Even the seating area is larger. If you are looking for a frozen slab ice cream joint with fresh delicious product, go here. Also- if you want - try some of their ice cream cookie sandwiches, we did and they are awesome. ( check out the pics!) read more

See all

After hearing a lot of great feedback about this place, I had to try it for myself. Well I can confirm, it is definitely an amazing ice cream place! In addition to the cool preparation and mixing technique that you get to observe, the whole customization experience is fun. You either choose some mixes from the menu (I had the birthday cake mix) or pick your own ingredients and watch them being mixed and shaped into a special ice cream for you. Recommended ! read more

Cold Stone Creamery - Birthday Cake Remix - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

We went with a group of 8 mid afternoon, mid week to celebrate a birthday and we all loved our ice cream selections. I shared the small size peanut butter perfection with my toddler and it was scrumptious. Plenty to share as the ice cream was so sweet! My other child had a kid size strawberry cone with sprinkles and gummy bears. She did not want the candy mixed in the ice cream so the very sweet employee offered to roll the ice cream in the sprinkles and put the gummy bears in a little cup. All employees were very friendly, the restaurant was very clean and had plenty of tables. My only recommendation would be to have napkins available at each table, I had to get up from our table several times to get fresh napkins. read more

Just an overall bad customer experience. No samples due to covid? Only ice cream shop in Jacksonville that doesn't allow samples. They are using covid as an excuse but it's prob because they are saving $. We spent $15 on ice cream we ended up not liking because, you guessed it, we couldn't sample to see if we liked it first. Also, there were barely any toppings in mine. They are skimping all around. I'll stick to the local shops from now on. read more

Absolutely love this place. Not just cause the ice cream is so good but the staff is so friendly and fast every time I go in! Keep the great work yall :) read more

Rude manager. She refused service for an already paid to go order due to no mask, even though other people were inside without a mask. (Our mask mandate has been lifted) will not be back to this location read more

Always delicious. Lots of options. Friendly workers. Tasty, fresh toppings mixed into the ice cream.

Everytime I come to this location they mess up my order. I always get the Chocolate Almond Milk Icecream Milkshake and everytime I specify no dairy and the person working always puts cow's milk in it. I am very lactose intolerant so this is very aggravating. Even after I have them remake my ALMOND MILK ice cream milk shake with ALMOND MILK (like why would I get non-dairy icecream with dairy?) then they end up putting whip cream on it. It makes no sense at all. Anytime I goto other locations they get it right, but unfortunately this is the closest one to me. read more

The décor is fun and whimsical. They have seemingly limitless options to try for mix-ins. My favourite aspect was picking up yogurt dog treats for the pups. read more

3rd time going. They are inconsistent with what you get. The first visit our cups barely got filled the second they were overflowing and this time it was back to skimping. Today my kid ordered a like it and got charged for a love it. When i said something at the register the girl seemed like i was talking french or something. Also they did a terrible job of mixing my girlfriends, the girl just put everything on top and stabbed it a few times leaving the strawberries whole. Over half of the icecream had no mix in it. Ill drive to the other location from now on. read more

Cold Stone Creamery - Guess they dont mix the toppings in anymore. - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

Disappointing and expensive As stated in another yelp review, servings are inconsistent. Not only are they inconsistent with other Coldstone locations (much smaller), this location is inconsistent from one person or one trip to another. Staff struggles with basic part of job, they have plenty of people working, but no one that appeared to know their job. I was very excited to have a Coldstone on my side of town, it's unfortunate this location was such a disappointment. read more

My son and I love going to cold stone. It is always great quality! My favorite is the apple pie ala mode with cheesecake ice cream.

Would not serve us because we didn't have masks and no other customers were in the building. 0/10. Would not recommend.

My sons favorite place to go... until today... they said they are no longer doing samples due to Covid. I explained that we have gotten samples many times recently. The employee then said they aren't doing them anymore because prices have gone up. Which is it? Then adjust your prices. There were new flavors he would have liked to have tried before we purchased - like their new Peeps flavor. An ice cream shop without samples? Thumbs down. The employee then proceeded to tell me it isn't hurting their business. One customer lost. read more

I want this location to succeed, but only if they deserve to. Reading the other posts, it looks like the management and the staff have elected to make that harder than necessary. The store is neat, attractive, and the staff are neatly dressed. It goes downhill from there... My experience at 2:30 PM 10/8 was quite disappointing. I was behind a woman in line getting a milkshake. There were two staff members. One was scooping for the milkshake (a big job, which is why they are pricey). The other had just wrapped up ringing up a customer. I was not acknowledged by either staff members at this point. I expected the young lady at the register to welcome me and ask what I wanted to order. Nope. She walked into the kitchen. Disappointing. Very. I am trying to spend $5 on a scoop of ice cream. Then I thought that the young man would seek to serve me as the milkshake whipped, or at least call clueless out of the kitchen area to serve me. Nope. Never acknowledged after 5 minutes. If they had said, "I will be will you in just a minute", or something to that effect, it would have made a difference. In the grand scheme of things, it isn't a big deal. But for a food retailer, it is the kind of service failure that causes folks to not come back. read more

Manager was rude to me. I worked as a bitesquad marketing Coordinator and I was trying to do my job and take a look at the tablet. Workers there handed me a phone and the manager told me who do I think I was. She told me I couldn't go behind the counter which was no problem I just needed to see the tablet. She continued to tell me how she doesn't know who I am and she would never let anyone behind the counter. I tried to say one more time that I just needed to see the tablet it could be brought to me. She wasn't happy I asked for her name or phone number and she denied to give me either telling me I should already have this information if I was who I said I was. Super rude and hostile for no reason would not recommend. read more

Visited this Cold Stone Creamery opening week and it was terrific! The service was friendly, attentive and provided great quality ice cream for my little girls and I. There is also a Rocky Mountain candy store in-house and they had the best apple pie caramel apple. Definitely will be back to purchase gifts. Next to the movie theatre so makes for a great addition to a night out with the family. The owner, Carla, is so very nice and love that she has employed local teens and is training them up. Well done and congrats on what I know will be a great success! Will be back! read more

Cold Stone Creamery - Ice cream was delicious! - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

See all

Chloe and Alexis were such good workers!! They really looked out for us on our choices and they took their time! Will definetly be coming back just for the service and the good Ice cream. read more

I LOVE cold stone, always have. So delicious & creamy. This location is good, probably bigger than it needs to be or they should add a few more tables. Anyways, i just come for my ice cream and go. This location is always clean, always staffed well, never too long a wait and always have my favorite flavors... mmm cake batter :) read more

Yup same issue with portion sizes. I decided to stop by because I had a BOGO and was in the area. Got the large and it easily fit in the medium cup. I've stuck with the southside location ever since my initail review. Decided to give them one last try. Nope!! read more

Very good ice cream. Great to see one on this side of town. Look forward to eating lots of ice cream this summer.

Always filled with smiling faces and great service! The location is so spacious, great for family time

party like a cupcake is my life line and I'm DISTRESSED it's limited time. They sing when you tip them. Which makes me not want to tip them. It's super awkward and uncomfortable. Also- general knowledge but I should include anyway, cold stone is frigging expensive. read more

Went on Friday night at about 10pm and the place was hoppin. The staff looking warlorn worked proficiently and was cheerfully singing whenever a tip was received. I opted for a "like it" size of cheesecake with caramel added which was pretty good, nothing outstanding. Priced at about $4 it's equivalent as paying for a $5 pint beer somewhere. I'd go back if the mood for ice cream struck. read more