This was my first ever visit in this establishment which this one was located on a corner lot in Central Park next to Rey's Azteca and Lowe's. They offer interior and exterior seatings. The interior is very clean, has variety of waffle cones, signature bundles, all ice creams are made in house, you can sample the flavors before ordering ànd I had great service from Justin. I order the apple pie which was mix and combine with other components. For me the flavor was there but it was on the sweeter side. I don't know if I had order it with one of the waffle cones, if it would have balanced it out. But it was nice to see Justin incorporate all of the ingredients together on a cold plate. Come check them out. read more

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Cold stone has kind of lost its thrill if you will however this location doesn't disappoint. The location was cleaner than most and service was exceptional. Ice cream was mixed well and we definitely enjoyed it. read more

We were craving some real ice cream and made the trip down to Fredericksburg after reviewing some Yelp suggestions. We opted out of another ice cream place that was closer because of Covid related reviews (not adhering). Short and sweet is we're happy we went. SO GOOD and they are wearing masks and keeping customers spaced out. Staff was friendly and the results were two happy customers that wanted to take a nap after the encounter. read more

Cold Stone Creamery - Can never go wrong with cheesecake ice cream with strawberries :-) - Ice Cream & Frozen Yogurt Near Me - Fredericksburg, Virginia

I was excited to find a cold stone creamery in our area. Again, I was disappointed in the texture and cold of the ice cream. The ice cream texture was too fluffy and melting within the matter of seconds. This was my first time back in years and my last time of ever returning! If you're for a good ice cream business, go to Carl's on Princess Anne street! read more

They deserve 0 stars! Today is my best friend's birthday and after Long Horn Steakhouse Filet Mignon and Salmon dinners for party of 5 we thought we'd go to Coldston for ice cream. Upon entry we were yelled at to form a line going to the left beginning by the cake refrigerator then the guy working toppings told us to move back up to the right and go to the front. Then my BFFs husband who is a Marine Veteran holding the leash of his service dog came in and was yelled at by the manager to line up behind us not know he was just looking at menu as was I because I had never.have been to Colds tone. It was disgusting behavior by the employees and when he asked for the manager....some little girl yells "I am the manager!".... Well she doesn't deserve the position and the way she treated a veteran and 4 customers in a group was awful!! Pro Veterans let them know the behavior is intolerable!! read more

All of the employees were polite and patient while I was deciding what to get (it's been a while). Everything looked clean and I didn't have any issues at all. Would absolutely come back to this location. read more

If you like ice cream soup with mushy stuff in it go for it. I wasn't impressed and neither were my kids. read more

Cold Stone Creamery - Can't even eat this. I door dashed three ice creams and they were all incorrect. Threw them away. - Ice Cream & Frozen Yogurt Near Me - Fredericksburg, Virginia

This place is trash, can't even stay open until the full hour that they're suppose to be open, and plus they need to change the their hours display online on top of the lack of integrity. Very disappointing #sadtimes read more

Stopped into this location before and have always had a great experience. The 2 employees behind the counter today were quick and efficient. I wish this location wasn't so far away, but it's good for my waistline that it's far. Definitely will be returning. read more

Cold Stone Creamery - Birthday Cake Remix in a waffle bowl and a Hot for Cookie with Caramel - Ice Cream & Frozen Yogurt Near Me - Fredericksburg, Virginia

Good ice cream. Quick service and the working the counter good lord. Absolutely gorgeous

What a great experience. We ordered a birthday cake for our oldest niece. We added all her favorite treats and wondered how it would all pull together. Well, the cake was DELICIOUS!!! RAVE REVIEWS!!!! Thank you Madison for making this a great surprise treat for our niece. Would highly recommend. read more

With my sons upcoming birthday, I called a week prior to find out how much notice they require to make a cake. I was told 24 hours. My son, daughter and I go to cold stone this past Sunday to place his cake order for Thursday and I was told since he picked out one of their specialty cakes, they are kept on hand and we didn't need to order. Here today is Thursday, my husband and I go to pick up the cake. I ask the guy to write Happy Birthday on it. The same guy who would not take my cake order since it was a specialty cake says, you have to order this in the morning as cake decorating is done in the morning! After I explain what he advised me this past Sunday, he then proceeds to tell us he did not say that and walks over to the owner. Owner tells him no, he won't write Happy Birthday and my sons name on the cake, but can give us a happy birthday sticker. I am very happy I did not bring my son with us as this would have ruined his day. Your lack of customer service and the way we were treated is inexcusable You will never receive our business again. read more

This owner is ridiculous! The absolute worst in customer service. I was told in advance substitutions for my cake would have no additional charge... Put in the order, got a call saying there was an additional charge for substitutions and that they would not make the cake unless I paid extra. Spoke with the owner, advising what was told to me in advance and that they should hold true to their word and he refused. Horrible customer service! read more

Love the ice cream. Wish I'd taken my phone in, though, to document the fact that several employees were just hanging out in back, letting one person do all the work, making my order one at a time. One young woman was sitting cross-legged on the countertop, apparently looking at her phone. Way to bring 100% at work. read more

Showed up to this location at 10:05 when online it was listed to be open till 11pm. We walked in and the employee said they were closed. When I told them it says 11pm online they laughed and said no they are closed and would not serve us. After we walked outside they proceeded to let a few of their friends standing outside into the building and locked the front door. read more

I know this is a chain, but I never went to a Cold Stone Creamery before. Tonight was my first experience. I was pretty pleased. The service was very impressive here. Both of the servers were very friendly and offered me samples of any flavor I wanted to try. They told me about their punch card program and offered to field any questions I might have. I opted for the "Hunka Chunka Burnin' Fudge Sundae". This had chocolate ice cream, brownies, almonds, whipped cream, and fudge. This was just delicious, and the flavors all worked together. And I found the ice cream to be very smooth. I was also surprised that the sundae survived the drive home without melting. They are serious about being the COLD Stone Creamery -- I love it. read more

Cold Stone Creamery - Hunka Chunka Burnin' Fudge Sundae - Ice Cream & Frozen Yogurt Near Me - Fredericksburg, Virginia

Choose your ice-cream flavor, choose your additions (chocolate chips, candy pieces, fruit, caramel sauce, etc) and have them mixed together as you watch. This time I elected to put my own creation together (Choc ice cream with Butterfinger, Heath, and white chocolate chips). Next time I'm going to have one of their Signature Creations, since they have much more experience picking flavors that go together. (Hubby's 'Peanut Butter Cup Perfection' was simply dreamy.) Be sure to throw a tip in the jar! The staff will sing you one of their many cute 'Thank you' songs! read more

One of the best ice cream spots around. The staff is friendly and make your ice cream just right. To anybody that goes I have to recommend the Mud Pie Mojo and the One Smart Brownie. This only spot to get some good ice cream. read more

I ordered a cake online on 12/13/19, and scheduled the pickup for 3 days later (today, 12/16/19). I figured by ordering online especially, they would spell the name correctly, as it was spelled out in print (vs ordering on the phone where they could say they heard me wrong or something). Not a difficult name: BEENA Just 5 letters. So I go to pick it up, and the girl went to put it in a bag- I stopped her and asked to check the cake first. They spelled the name wrong. Obviously they don't even check their work. Even with it spelled out and printed as I ordered it online. They even added/changed a couple letters. They wrote: BRENNA instead of BEENA. Come on! It's not that hard! The girl said she could scrape it off, but of course that would have looked horrible. I asked for at least a discount. She called the manager, on the phone for at least 10 minutes, to come back and say they could give me 20% off. Really? After it's their fault they messed up and I couldn't use the cake at all with the wrong name on it nor with her scraping it off as it would look terrible, which she agreed. So I explained that 20% off was nothing for a cake I would be embarrassed to show anyone. She spent another 10 minutes on the phone with the manager, who apparently said the owner would be there in 1 minute and would give another discount. So I waited again. Owner did not show up. The girl called the manager again who said they would only give me 20% off (basically a measly $6). For something that was THEIR mistake, THEY visibly screwed up, they could have done more. Extremely disappointed, as I drove 40 minutes to pick up this cake and this is the service I got, knowing that I had no time to order another cake (which is why I ordered 3 days in advance to begin with). The girl behind the counter was nice and seemed like she felt bad. But very poor service by whomever that manager/ owner is. So I demanded to be refunded in full and left without a cake. 1) I can't believe something so simple could get so screwed up 2) Clearly their fault, and they barely offered to compensate for it Would NEVER recommend. read more

My son & I visited this location a few days ago (July 3, 2019) & like other reviewers have stated, the service was awful. A store full of teenage kids sitting around on their phones. I understand the idea of providing children with summer jobs but at least ensure that those hired are mature enough to handle the tasks at hand or risk your establishment loosing business. One kid Jordan was clearly auditioning for the biggest jerk award. The location is already obscured unless you are a local & know its there, therefore the majority of your business is generated from locals. Clean up or your act. We will not return. read more

I am HIGHLY DISAPPOINTED this evening with this location. The WHOLE SHIFT that worked tonight, July, 21, 2018 at 9:27p.m was just HORRIBLE. Let's start off with they were not very friendly and did not greet the customers as we all walked through the door on this rainy evening. Anywho, I was soooooo looking forward to Cold Stone since I haven't had ice cream in awhile. So, I ordered my ice cream (to go, remind you) and a waffle bowl on the side. I went to pay for my ice cream (which actually looked like a like it instead of a Love it) and I even (by the way this location doesn't sing) tipped. The team member completed my order and the cashier passed me my order. I looked at what he was giving me and I told him, "Oh, that's not mine, because I ordered mine to go". He said that this order was mine. I was puzzled because the girl that completed my order put the ice cream inside the waffle bowl, put the lid over the ice cream and wrapped the ice cream and waffle bowl with Saran Wrap. Now, I'm scratching my head because no one can lack that much common sense. I said no, I need that to go inside another cup with a lid. Wait this gets better. The cashier SCOOPED the ice cream out of the waffle bowl into a cup and put a lid over it (which was what I originally ASKED FOR), however, he proceeded to wrap the used waffle bowl in Saran Wrap. I said, I'm not eating this ice cream tonight and tomorrow that waffle bowl will not be good because it will be soggy due to the ice cream that was it in making it wet. He said well you have to pay for another waffle bowl. I'm like WHAT! I have to pay for something that was essentially YOUR FAULT?!?!? He said yes. I was BEYOND vexed! I asked for the manager and he said that she was not in. The fact that there was no manager on duty, not even an assistant store manager is pause for concern in itself. I left my number with the cashier but I doubt if they give it to the manager. In lieu of making a scene and being that irate customer, I PAID for ANOTHER waffle bowl and left. I will NOT BE BACK!!!!! I truly hope people will drive a little extra to the Cold Stone near Potomac Mills. PLEASE DO NOT GO HERE!!! read more

I ordered a cake for my son yesterday 11/11/2021 to be ready for 11/12/2021. The system said it would be ready at 12pm on Friday the 12th today. I sent my nephew to pick up the cake as I did not have my vehicle. When he got there they told my nephew that the cake was not ready. Then they called him to let him know that the cake was picked up yesterday. I called the store and spoke with the manager Mallory she said that the cake was picked up that I would have to buy another cake. I told her I would pay for another cake either they give me my cake or refund my money. I was upset at this point because they eluded like I was trying to steal a cake. She said they do not ask for id because people send others to pick up orders. I told her they needed to change their policy then. We left the conversation at she will call the owner and get back to me which has not happened yet. I had the owners number from before as I had an incident before and he had texted me in reference to that. So I called him his number is: (919)633-2243. He basically said I was trying to steal a cake. He said I gave someone my order to pick up and now I am trying to get another cake. I called corporate and someone is supposed to call me back. The owner and the manager Mallory are not nice people. I use to frequent this coldstone but I will not spend another dime at cold stone again. read more

This is an amazing place to stop and get some ice cream! It is super creamy and I love how they give you the option of mixing in other favors and ingredients. I love the chocolate and my boyfriend loves the Oreo filling! Yummy! :) read more

I absolutely love this place! There are so many different ice cream flavors, toppings, and everything just tastes so fresh. I never have an issue with the employees and their service. Incredible ice cream joint. read more

I've been going to Cold Stone here in Fredericksburg since they first opened. I have never had a bad experience here and continue to get the same flavor everytime, Peanut Butter Perfection, my fav. The only thing to complain about is sometimes the long lines you have to wait in, which is usually during Summer and because it's hot out. Other than that the ice cream combinations are great, friendly staff, and a clean area to enjoy your ice cream in. One of the best. read more

I honestly have no idea what any of these other reviews are talking about. I visited Coldstone today (8/13/19), and the service was absolutely phenomenal. Outstanding workers (Anna, Madison, Heaven, Jordan) were quick and delighted to help us as soon as we approached the doors. They greeted us, asked us about our day, and sent us home with a smile on our face and tasty icecream in our hands. I simply have never experienced such amazing customer service at any other icecream shop. The workers clearly love their job and have superb customer service skills. At one point, my 12 year old daughter almost dropped her icecream, but Jordan swiftly and gracefully caught it before it hit the ground. Visiting Coldstone today absolutely made my entire week. I'm not sure what Coldstone these other reviewers visited, but the one at 9907 Southpoint Pkwy is the only one my family and I will purchase our icecream from, from this day on! Lastly, thank you so much to Coldstone and staffers for making my night! If I could rate you all 10 stars I would! read more

My family loves Cold Stone, but I kinda like Wendy's chocolate frosty. I don't like too elaborate stuff on my ice cream, I just like plain O chocolate frosty. Yeup, Wendy's was right across the street, so we all made out with dessert. read more

This is the perfect treat. More expensive than Dairy Queen blizzards. You can pick what flavor ice cream, first topping is free, then you pay for each additional topping. Or you can pick one of their signature recipes that are already chosen. My two complaints are that when they are busy, there isn't a laid out plan. While your ice cream is being made, another person that works there will start making someone else's, and you're not sure where to stand or go. Usually I order a Like It(small) and then 9 times out of 10 they'll ask me while they're making it "that was a Love It(medium) right?" And I've always been curious if they forgot or they're just hoping I'll say yes so they can charge more lol. read more

they suck because we went here to get ice cream 25 mins before they closed and they locked the doors and were laughing behind the glass because they know they were supposed to be open. so idk who the hell they think they are closing before 10 like damn. just wanted some ice cream. read more

Good ice cream, try the cherry cheesecake milkshake ( my new favorite)

The cookie doughnt you want some flavor is delicious! Always come to this hidden place when i want top notch ice cream. And it is always full of customers! Wish there was one closer to Fredericksburg or on Route 3 west... read more

I was very satisfied with with the variety of flavors. There Oreo cream flavor was outstanding. I also was impressed how they mix the ice cream with the sprinkle of choosing. Definitely a well established treat. read more

DELICIOUS ice cream. This is my favorite place have ice cream. They have so many great flavors and concoctions. I never get tired of eating their ice cream at all!!!! read more

Store employee emptied my gift card and manager was extremely rude and did not resolve problem. I used a $15 gift card here for about $5 worth of ice cream (my wife and I shared one bowl). When I went back to use the card again they said it was all used up. After some research with the store and corporate, they said there was a $15 purchase used for three bowls and there was nothing they would do. I tried talking to the manager of the store to explain but he became angry almost immediately and treated me like the bad guy. He didn't seem to care that an employee was ripping off customers and just continued to be rude to me. This was the worst display of customer service I've ever seen. Even if he didn't refund me, I would have been satisfied with a sincere apology, but to be treated poorly the way he did to me was unacceptable. Never again with this place, I will only spend my money at places that appreciate my business. read more

Love this place. Love it when they sing when you tip I would rather come here vs sweet frog! read more

Ice cream texture was smooth and creamy. Large scoops in huge waffle cones. I did wish I had only gotten one scoop. Grandson got a peanut butter shake. He said it was the best ever. The dark chocolate is the favorite so far. read more

I went with a friend for the first time and was shocked at the price. Didn't realize ice cream was so expensive to eat out. Service wasn't that great....maybe because we didn't want to hear them sing! read more

I attempted to visit with my family prior to the 10pm closing time; however, the associates had locked the door and closed early. They saw my family and I pull up and when I checked the door the associate said we're closed. First attempt to visit and won't be back to make that attempt again. read more

I had not been here in a while so I decided to use a coupon to get a free one last week. I was told my coupon was no good and then my cash was too large. If my pregnant wife was not with me I would have handed them back the ice cream, but I had to use a credit card to pay for my 2 free ice creams I came in for. read more

I always get strawberry ice cream. I would try everything else but i cant yet bring myself to it. Anywho, i asked for a "love it" strawberry ice cream in a waffle cone, a gentlemen helped me and scooped some but i noticed he placed a sort of like a "wave" in my cone. Like i could see through the wave, like there was no fullness in my cone! I asked for a "love it." It should be a good filling of ice cream in the cone! Truthfully, icecream brings out the child in me so i told him i want more ice cream and with no problem, he said he'll put a little more on top and he put ALOT! To who ever that associate was, he definitely made my day! I love coming here in the summer time. I order my cakes from here. I would never go anywhere else. read more