We came in on a quiet Tuesday. The service was friendly and good. The ambiance is casual and calm. The ice cream and shakes are made to order and fresh. The location is right next to a Regal movie theater so it makes for a pre or after movie treat. There is nothing really wrong with this Cold stone and makes for a good ice cream shop in Johns Creek. read more

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Cold Stone never disappoints! The ice cream is always super creamy and the mix-in options make it fun to try something new every time. The staff here were really friendly and patient while I was deciding (so many choices ). Ended up with the classics vanilla, chocolate, and coffee and it was perfect. Portions are generous too--definitely worth it if you're craving something sweet. read more

Cold Stone Creamery - Ice cream - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

Cold Stone has always been one of my favorite ice cream places, but lately I've noticed a big decline in quality at this location. I'm not sure what changed with management, but it's clear that something has. I visit here often since it's the closest one to me, and over my last 6 visits the experience just hasn't been the same. Their new employees every time I come in. The way the ice cream is prepared has really gone downhill. Half the time the person making it doesn't seem to know the proper portions of mix-ins or how to blend everything correctly. Sometimes the container isn't even filled properly, which makes it frustrating when you're paying over $30+ for ice cream. Other times they don't mix in enough ingredients and just top it off with plain ice cream, which completely takes away from the Cold Stone experience. It feels like the staff either hasn't been properly trained or just isn't being held to the same standard as before. As a customer, I shouldn't have to correct employees on what actually goes into the signature ice cream I'm ordering, especially when I'm paying for a larger size (ours or larger) but receiving something closer to a small. It's disappointing, because people choose Cold Stone knowing it costs more than store-bought ice cream, but the quality has gone down from how they used to make and it's worth it. Unfortunately, that's no longer the case at this location, and if things don't improve I'll have to find another Cold Stone, or even a different ice cream shop altogether. Today I ordered a chocolate devotion and the ours size. I just have them substitute instead of brownies for almonds. One half of the container is nothing but chocolate there's no almond mixture. There's no chocolate mixture. It's just ridiculous and then I ordered my son a signature size which they threw together. That's not quality. read more

Cold Stone Creamery - This is supposed to be their birthday cake remix - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

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Ordered online and one of the ice creams I ordered was not available. That's fine. But the employees did not let me know. They let me walk out the door knowing I had 1 less item that I already paid for. If I didn't double check my order before driving away, it would've been pretty inconvenient. Should've taken my tip back honestly. read more

What a filthy disgusting place!! This is the type of place where they actually set your ice cream down on a cold stone and mix your topping in by hand with a couple of metal scoops... if you look around you would see what we saw and do what we did... leave! This place is nasty dirty! The walls have drips and food on them, every bit of counter has some kind of crumbs or sauce on them, the ceiling has what looks like large smashed bugs on it... I pray it is food but even then... even the cabinets under the sink were covered in drips and stains! The bathrooms were nasty dirty, and the walk in areas didn't even look clean. We tried to look past it or ignore it because my youngest wanted the cotton Candy ice cream... but as I got closer to ordering and my wife kept pointing out more grossness I finally just couldn't do it! This place is a health hazard just waiting for a break out of some food born disease. I have never felt more grossed out at an ice cream place in my life! My pics don't capture the true filth that this place was covered in from floor to ceiling and everything in between! How in the world were people ordering and eating ice cream from here!!! Totally disgusting!! We left and went to another place. Next thing we are going to hear is this location was a catalyst for some new food born disease that turns peoples inside into mush! I mean seriously haven't they ever heard of cleaning solutions and a rag? I mean I couldn't even think about eating something those scoops were going to touch... if the place looked like this they have no standards for cleanliness... the scoops they use... how dirty must they be if everything looks Like this! Eat here at your own risk! read more

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Cold Stone Creamery is delicious but the portions have become too big and the prices have increased along with it. I paid $9 plus the option to tip for a small waffle cone. It was huge! Definitely order a small for 2-3 people hahaha. Not what I was expecting but the ice cream was delicious and the service was excellent. The store needs some window cleaning and TLC but overall a good spot for some quality ice cream. read more

Cold Stone Creamery - a hand holding a cone of ice cream - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

I hadn't been to a Cold Stone in a long time and i remember why....The ice cream really stinks. There is no flavor other than just being sweet. I got the Mint Cookie mix they had. No mint there, no chocolate ...even the oreos were indistinguishable. My wife got Nutter Butter with cookies mixed in....Nope nothing. Service was fine, but the product? no thanks. I wonder if they have ever tried actual Ice Cream? read more

Located right next to Regal, a prime spot to grab dessert after dinner or a movie nearby. Upon entering, the place did seem a little messy (behind the counter, random drips of ice cream, bathrooms were meh), but not as bad as other reviewers make it out to be. Purely based food review: Limited time Kirby The Mighty Pink Puff - Pretty good and tarty strawberry ice cream. Love the Collab they've done to make it Kirby themed Limited time Mario Superstar Sprinkle Blast - Basically cake batter ice cream with real cake. It's super heavy and I would recommend sharing it if possible. read more

Cold Stone Creamery - Limited time Kirby The Mighty Pink Puff and Mario Superstar Sprinkle Blast - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

This was my first time at Coldstone. I got the Founder's Favorite the cheesecake ice cream. It was delicious and ample. There were some mild issues understanding the owner who had a very strong accent but everything else was awesome. I think she became slightly frustrated that I had some trouble understanding her. They have smoke seating and the place could be a little better organized. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

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The ice cream was really good. And the service was great. Also the atmosphere was nice. Lastly the worker micayla was sweet

I'm a huge fan of cold stone! This is a go to place. It's a little pricey, but the ice cream is always fabulous. The sweet cream ice cream has always been one of my favorite. This time, I got the Oreo overload! So many delicious mix ins! I always crave cold stone! read more

Cold Stone Creamery - Oreo Overload - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

This was by far the most disgusting food establishment I've ever entered in my life. The health inspector needs to be on high alert to this business. I simply do not have enough space to list the things I noticed in my 4 minute stop-I could not bring myself to make a purchase or dare eat ice cream there for fear of getting sick. Steer clear of this Cold Stone!!! read more

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Please fire everyone working there. They were so slow and let the ice cream melt on the table while taking about how they didn't want to do something work related. One wasn't even wearing gloves. Sad to see.. I like cold stone.. but I will never come here again. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

We had three different types of ice cream and they were all delicious. We showed up around 8pm on a Saturday and it was packed but we were treated so nicely and as quick as possible. Prices are a bit high but it hit the spot for what we wanted. read more

How I've never been to a cold stone is beyond me but it was great! I still prefer Bruster's but it's a close second. My husband tried the new blueberry muffin batter and it was AMAZING!!! I tried the all lovin' no oven. I liked it but it was a little too sweet and dripping everywhere and the cookie dough was in huge chunks not broken up. read more

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This cold stone is busy as it's next to the movie theater and that's the only option of a cold treat. This is the only reason this place is making money The place has the worst miserable staff and it's really dirty and just looks untidy. I am sure if someone from Coldstone corporate was walk in there they would be embarrassed. Napkins on the floor, sticky floor, lighting not working properly. The Mixins area is all faded and the back section is all just a mess. Horrible staff not a smile in sight and so darn expensive $6.45 for a small scoop! The dairy free option was all melted in the tub and just looked bad. I only went there because of the dairy free option. Something has to change...if the owner just cared and cleaned up and was present they would get a lot more people to come. read more

THIS IS AMAZING WAY TO MAKING ICE CREAM. I have been going to Cold Stone for quite sometime. Everyone in my family likes the different combinations they have to offer specially the coffee ones. The place gets busy sometimes but it's worth the wait. The rating here is for the ice cream I get. The service at every location is ok. My favorite is mud pie mojo. The ice cream cakes are pretty good as well. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Duluth, Georgia

This cold stone ice cream place is so dirty. my first time there, I observed the incleanliness. I went there again today and the place was horribly filthy, the area outside, the front door and inside. The owner needs to fix this. read more

Totally worthless for special orders. Completely did NOT make the pre-ordered and 100% paid for birthday for my son. Terrible service after the fact. read more

My favorite place for ice cream! I prefer the coffee lovers only, but substitute fudge for caramel.

Rudest employees ever. There were no lights on and the sign was turned off and when I asked if they were open one employee gave me an rude response about "if you see employees in here it typically means we're open". Typical high school mean girls with no customer service etiquette. read more

Walked in and walked right back out. The place smelled like a port-a-potty and was super filthy!

I know it's Halloween but this place is spooky. Pizza on the counter, a dead cockroach in the waiting area, freezer completely out of temp, old toppings sitting on the counter, Ice cream in one of the employees hair, another employees boob was trying to pop out constantly, wearing the same gloves after scratching her head, going in the back and not changing gloves when coming back out. I really don't understand how this place got a 98 health score. It's absolutely disgusting read more

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I LOVE Cold Stone, but the Johns Creek location has got to do better! Number one....DON'T ever come on a Sunday because it is jammed packed an the line moves extremely slow. Over the years it just seems as if the customer service is not consistent. One day you have wonderful customer service, you get enough ice cream for the money that they charge and the next day you'll encounter someone who is rude and will give you a regular ice cream scoop size and tries to tell you that that's the portion that they always give. I'm not sure who owns this location but I suggest that they actually come in and monitor and supervise this store more often. Last thought.....what the heck is up with the smell?! Every time I go in this location, the store smells like spoiled dishrags!!! read more

I arrived at 3:50 and the sign on the door said the hours were 2-9, the open sign was on, and there was an employee sitting at the table in the lobby. The door was locked and I tried going through the other entrance but then the employee turned off the open sign, so I tried calling the store but no answer. I gave up and figured he just closed on my face so I went to my car and when I drove off the light got turned back on. This was completely unacceptable & I am shocked on what he did... read more

The health inspector needs to check in on this place. It was disgusting. Behind the counter was a huge mess, boxes everywhere, not just clutter but drips and crumbs, dirty wrappers on the floor...the waffle maker was completely crusted and batter was all over the place. We walked out before ordering. Owner pay attention to your business before you get shut down! read more

The ice cream is always good but the staff is awkward and mean. The last two times I've been in there I ordered a large size both times and BOTH times the employee taking my order laughed at me? The first time the guy seemed shocked I wanted the large, so he confirms that's he size I want then literally busts out laughing.... then covers his mouth as if to hide it and keeps repeating "I'm sorry, I'm sorry" and then is whispering to his coworker laughing as he makes my ice cream. Like HELLLOOOO I'm standing right here. Are you trying to make people feel badly about themselves? Damn man. And based on the other reviews I'm not overreacting by writing a review about it. Also the whole place smelled like sour old diapers and the girls room was locked the entire 30 minutes I was there. read more

Employees are sometimes spread a bit thin but always friendly. Ice cream is good as Coldstone always is.

I love cold stone, but this location is horrible. The employees working are great, but the owner is disgusting. The owner walked in from outside and immediately went to scooping ice cream for themself without washing their hands or putting on gloves. On top of the lack of cleanliness and safety they also began scooping multiple flavors of ice cream without rinsing off the scoop between flavors. As someone with food allergies this is EXTREMELY alarming, especially as Cold Stone workers are typically so good accommodating allergies. Even after they scooped their multiple flavors they put the scoop back without washing it, and then walked out without even saying anything to the workers, truthfully I thought it was a random person walking in! There was also a line and instead of helping their stressed workers they just helped themselves. I'm very glad there is another location close to my house so I don't have to deal with these health practices again. read more

Service was strange and uncomfortable. The three servers talked amongst themselves and didn't interact with those of us in line which is fine I guess but there conversation was personal and I didn't need to hear it. 20 bucks for three small (like it) seems high and really the novelty is just wearing off read more

They have amazing ice cream and during this pandemic I love there safety precautions they really done a good job I've been here a lot and it might be my favorite ice cream place I recommend it for anybody. read more

Service here is awful. I stood there for 5 minutes waiting for service. I never got it. There were three employees there that were trying not to make eye contact with me. They all went to the back and I just stood there. I ended up just walking out. WOW! Next time I'll go to sweet frog next door. read more

I came here a few days ago with my mother and there was only two girls on staff at the moment. It was a particularly hot day so a lot of people were coming in to cool off. This large party happened to be in front of my mother and I and the rest of the line. They were taking the LONGEST time to order. Instead of having one girl focus on taking their orders they were both trying to accommodate them which led to the line getting longer and longer. Clearly they need to think about getting a few more girls working or maybe even just one more. It was quite frustrating, but the ice cream was good. read more

Went for our weekly dose of sweet cream ice cream. Today the Asian kids working were absolutely blah and rude. I have never gotten a scoop so small that it didn't even fill the cup. She used a store bought scooper and said this is the portion size. I will be back but not when those two are working again. Should have went to Sweet Frog for Pineapple froyo. Lesson learned. Why does the store always smell like a wet rag? My daughter was like what is that smell? I might have to reconsider these visits....but the ice cream is good. read more

One word: FILTHY. I had not been to this location in a while and was shocked when I walked in. The first thing to hit you is the stench: like a backed up sewer. The floors looked like they hadn't been cleaned in a decade and the glass on the ice cream cases were so dirty that they were smudged, and you barely see into them. Everything was sticky and gross. In a world full of sickness, one would think that all establishments open to the public would be in pristine condition. This place was like walking into a public Petri dish. I will NEVER go back. Too disgusting for words. read more

This place is horrible the ice cream is super sweet I am a sweet tooth person but I couldn't eat it I order cookie dough and I had to return it the two girls that were working there horrible customer service they were not friendly and when I went and returned the ice cream for another one they were not happy, I know I understand but I didn't like it and I'm not gonna pay $5.50 for something that I did not like I will never buy ice cream in that place again. read more

Staff is too busy messing around to help customers. They seem to be bothered by anyone there. Tables were filthy.

Today is the first time I've been mad when visiting a Cold Stone. We were waiting in a long line and the couple in front of us had just placed their order. Another employee walked up, completely skipped us and started taking the order of the two people behind us! The person I was with immediately said something and the two people behind us apologized, but NOT the employee! The same employee also screwed up and put his order in a waffle cone instead of a waffle bowl. I've been visiting this location since it first opened. Considering the various other options now available in the area you would think they'd care more about their customer service. The entire experience was ridiculous. read more

Ice cream is really good but they really need to do something about their customer service. All 3 girls who were there when I walked in did not greet me or my family or even said one word to us , until we decided to tell them our order. read more

This place has gone downhill! Absolutely filthy and smells awful. I am actually surprised they are still able to operate.