Cancel

Open app

Search

Cold Stone Creamery

2.5 (44 reviews)
Closed 11:00 am - 10:00 pm
Updated a few days ago

Order Cold Stone Creamery Takeout or Delivery

Cold Stone Creamery Photos

Business Info

More like Cold Stone Creamery

Recommended Reviews - Cold Stone Creamery

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

This is how they hand you a to-go order ‍

I wish I could do zero stars. This is hands down the worst Cold Stone location there is. The employees could CARE LESS about anything that even remotely resembles customer service. It's always dirty. They're out of waffle bowls more often than not. This whole store needs a serious overhaul. I ordered ice team in a waffle bowl on the website and when I went to pick it up, the waffle bowl was missing. When I asked about it, the employee just said 'we're out!' And when I asked for a refund for the waffle bowl since I didn't get, she said 'we don't do that' ‍ To top it all off, the ice cream was spilling out all over in the bag when she handed it to me

Jon W.

If I could give 6 stars, I would. My favorite ice cream: Number 1: cold stone Number 2: McDonald's I get a cakebatter with cookie dough, I always get the same thing, so stick with what you know.

Birthday cake
Lindsay J.

Was not impressed with the LACK OF DETAILS put into this cake we ordered. EVERYTHING especially the writing looks like it was done by a 5 year old!! The taste of the cake was ok. But for the price I was expecting much better with everything. Obviously the person who made this was not experienced. If I would have known that was going to be the case I wouldn't have ordered. Not a professional job at all. Nothing like what they advertise online. So disappointed. Completely feel ripped off.

What we wanted, what we ordered, and what we received
Kiri S.

So disappointed. We really wanted to treat our boys to the Super Mario Birthday Bash icecream. I ordered online, and I ordered in advance and selected curbside. The in parking lot is so crammed that cars literally just float around waiting for a spot. I called the store and it was so loud that the employee and I could barely hear each other. I told him I had an order for curbside but that the parking lot was packed and he said okay. So I told him my name and he responded and said he would have it done in 5 minutes which was 5 minutes after my scheduled pick up time which wasn't a huge deal, but then he hung up with no details on what we needed to do or anything of the sort. We took about 10 minutes to find a parking spot. We walked in and it was obvious they were overwhelmed. No one noticed us waiting near the screen for a pick up so we got in line. When we got up to the front the employee got my name and I was told that mine was being worked on. I saw the black blob and hoped it wasn't ours. I noticed many others getting that icecream so I didn't think much of it. Sure enough that was our order. I understand they're doing the blacked out cake batter but you can't achieve the same look for Super Mario, and this much food coloring is excessive. I think we may have been given something entirely different than the Super Mario because I found an Oreo in mine as well. We also ordered two chocolate covered waffle cones that were suppose to be served on the side that we didn't receive. The guy who made our order placed it on the counter didn't even look at us before walking off saying "there you go!" I get that it was busy but you're dealing with customers. I'm paying for a service and I expect to be addressed somehow especially when they also take tips. I tried finding a contact email to send this experience to corporate but their website seems to have a broken link, and I messaged their Instagram asking for a email to file the complaint. Normally I'm not one to leave bad reviews but I am entirely disappointed. So many issues and no way for Cold Stone to receive emails or letters with constructive feedback except for a public review?

Vanilla with caramel and brownie

I just love this cold stone with my whole heart. It's right next to my home town and the people that work there are just scrumptious. Thanks Cold Stone for making like just a little bit better.

Sweet cream milk shake with heath and caramel

See all

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

I love this cold stone location because they know what I want they are always so friendly! I highly recommend this location!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Keslie L.
13
70
19

10 years ago

Twice I have come in at 10:15 and they won't serve is. Website clearly says they're open til 10:30.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Dede D.
31
48
1

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 2 of 2

Ask the Community - Cold Stone Creamery

Review Highlights - Cold Stone Creamery

I love this cold stone location because they know what I want they are always so friendly!

Mentioned in 2 reviews

Read more highlights

Cold Stone Creamery - icecream - Updated May 2026

Loading...
Loading...
Loading...