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Cold Stone Creamery

2.5 (46 reviews)
Open • 11:00 am - 10:00 pm

COLD STONE CREAMERY · YELP ASSISTANT

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This is how they hand you a to-go order ‍

I wish I could do zero stars. This is hands down the worst Cold Stone location there is. The employees could CARE LESS about anything that even remotely resembles customer service. It's always dirty. They're out of waffle bowls more often than not. This whole store needs a serious overhaul. I ordered ice team in a waffle bowl on the website and when I went to pick it up, the waffle bowl was missing. When I asked about it, the employee just said 'we're out!' And when I asked for a refund for the waffle bowl since I didn't get, she said 'we don't do that' ‍ To top it all off, the ice cream was spilling out all over in the bag when she handed it to me

Jon W.

If I could give 6 stars, I would. My favorite ice cream: Number 1: cold stone Number 2: McDonald's I get a cakebatter with cookie dough, I always get the same thing, so stick with what you know.

Birthday cake
Lindsay J.

Was not impressed with the LACK OF DETAILS put into this cake we ordered. EVERYTHING especially the writing looks like it was done by a 5 year old!! The taste of the cake was ok. But for the price I was expecting much better with everything. Obviously the person who made this was not experienced. If I would have known that was going to be the case I wouldn't have ordered. Not a professional job at all. Nothing like what they advertise online. So disappointed. Completely feel ripped off.

What we wanted, what we ordered, and what we received
Kiri S.

So disappointed. We really wanted to treat our boys to the Super Mario Birthday Bash icecream. I ordered online, and I ordered in advance and selected curbside. The in parking lot is so crammed that cars literally just float around waiting for a spot. I called the store and it was so loud that the employee and I could barely hear each other. I told him I had an order for curbside but that the parking lot was packed and he said okay. So I told him my name and he responded and said he would have it done in 5 minutes which was 5 minutes after my scheduled pick up time which wasn't a huge deal, but then he hung up with no details on what we needed to do or anything of the sort. We took about 10 minutes to find a parking spot. We walked in and it was obvious they were overwhelmed. No one noticed us waiting near the screen for a pick up so we got in line. When we got up to the front the employee got my name and I was told that mine was being worked on. I saw the black blob and hoped it wasn't ours. I noticed many others getting that icecream so I didn't think much of it. Sure enough that was our order. I understand they're doing the blacked out cake batter but you can't achieve the same look for Super Mario, and this much food coloring is excessive. I think we may have been given something entirely different than the Super Mario because I found an Oreo in mine as well. We also ordered two chocolate covered waffle cones that were suppose to be served on the side that we didn't receive. The guy who made our order placed it on the counter didn't even look at us before walking off saying "there you go!" I get that it was busy but you're dealing with customers. I'm paying for a service and I expect to be addressed somehow especially when they also take tips. I tried finding a contact email to send this experience to corporate but their website seems to have a broken link, and I messaged their Instagram asking for a email to file the complaint. Normally I'm not one to leave bad reviews but I am entirely disappointed. So many issues and no way for Cold Stone to receive emails or letters with constructive feedback except for a public review?

Vanilla with caramel and brownie

I just love this cold stone with my whole heart. It's right next to my home town and the people that work there are just scrumptious. Thanks Cold Stone for making like just a little bit better.

Sweet cream milk shake with heath and caramel

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11 years ago

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8 years ago

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7 years ago

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10 years ago

Twice I have come in at 10:15 and they won't serve is. Website clearly says they're open til 10:30.

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9 years ago

I love this cold stone location because they know what I want they are always so friendly! I highly recommend this location!

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14 years ago

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Review Highlights - Cold Stone Creamery

“I love this cold stone location because they know what I want they are always so friendly!”

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Cakes By Edith

4.4(26 reviews)
2.4 mi

I've driven y without going in for 4 years. Today, I went in and $11.51 later I had six muffins,…read morepastries and a big cookie. I was expecting to pay a lot more. Went next door to get coffee and I was all set. I only ate the fresh vanilla muffin... The young lady behind the counter was very helpful and I believe it's a family owned business. This location has been opened for five years with the first location opened 19 years ago. They are a Best of Utah winner and in addition to making delicious pastries they also make beautiful wedding cakes. Big parking lot with easy access off 126th... south side

SINCE THEY HIDE MY GOOGLE REVIEW!!!…read more I am writing this review to share my deep disappointment regarding my recent experience with Cakes by Edith. Not only did the cake not match what I requested, but the service was also unprofessional and unhelpful when I brought up the issue. I went into the store this Saturday since my husband ordered a cake for my birthday, and the details I ordered was nothing like what they gave me. I asked for a light pink and darker pink as I shared the inspo picture I had through IG for visibility. She writes down "Fuchsia" as the color. Since, there is different types of Fuschia colors I trusted she will follow my picture and did not bother to tell her anything when placing the order. Additionally, I had asked for gold pearls on the cake and when I went to pick it up it had white ones instead and my receipt also stated gold ones! If I could give it 0 stars, I would without hesitation. This was an important occasion, and their lack of attention to detail and poor customer service ruined what should have been a memorable stress free experience. While I waited for them to switch the pearls to gold ones. I politely explained my disappointment with the cake. I was met with no understanding and attitude from Alma. She said "For her the colors where the same and ask me you wouldn't take a picture of it" I said no, as most people follow a birthday party color theme. Which it's pretty absurd she doesn't know that. She then had the nerve to ask "why is it important to have that color I asked for". First of all its a special day being celebrated, and second of all I am the customer putting my trust in you. As, she mentioned when I showed her my inspo "yeah I can do that". Clearly, she could not. What's the point of being asked "How do you want your cake"? If they dont even follow the inspo picture to make matters easy or details taken down. Is like are we in McDonald's and just given what they want/ have instead? Color did not match the inspo and as I try to explained she mentions she sees it "as a different perspective " and "that maybe she needs her eyes checked" just being sarcastic the whole time. And, I agree she really needs to her vision checked out and attitude! She also needs to go back to Kindergarten and learn her colors again. There was no point mentioning my concerns as she was right and always answered back with sarcasm. Unfortunately, there was no apology or acknowledgement provided regarding the issue. I would recommend reconsidering visiting this establishment and the Taylorsville location if correct order details and attentive customer service are important to you. This is the last time I'll buy a cake here! I've been a loyal customer for over 10 years being tolerant about cake ordering not being what I asked for. So many instances cakes were not what I asked and having to wait additional time from the pickup time to get it fixed then after and always decided to come back! And, now as I can tell they treat their customers this way as soon as a concern arises based on previous reviews. They will always be right, not the customer in this business. They expect full payment and I know they stated before in their policies they don't delivered same expectations of what's requested which it's fair but why a simple color can be done. I understand a hand free design but the color come on. Also, how childish of her (a business) blocking a customer in social media. Nobody has time for that! Grow up! Customers deserved to be treated right! Thank you!

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Cakes By Edith - Scan for for info

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Cakes By Edith - Royal blue and gold cupcakes

Royal blue and gold cupcakes

Cakes By Edith

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Cold Stone Creamery - icecream - Updated November 2026

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