I've not been here in a dog's year but since I'm near and wanting something sweet so CSC it is! There are two young ladies behind the cooler creating sweet creamy treats... with smiles and enthusiasm for all. They seemed to be having fun making us smile. Good hires whoever you are.. I don't care what these others say. This is my jam! I'll be back! read more

Cold Stone Creamery - Mine! - Ice Cream & Frozen Yogurt Near Me - Draper, Utah

The ice cream is as good as any other Coldstone, but the employees here aren't friendly. I walked in, waited in line, and smiled and greeted the employee when it was my turn. She didn't smile back, didn't greet me, if anything she acted put off that I smiled at her. It came off as really unfriendly. I gave her my order for a shake. When she finished she just slapped it on the counter without saying anything and turned away. She must not have mixed it well either because there were so many large chunks it wouldn't go through my straw. I won't return to this location. It's also really hard to get in and out because it's at an extremely busy, poorly traffic-controlled area. read more

I see lots of bad reviews, we came in and had icecream, 2 adults and 2 kids, super happy service and fast mixed delicious icecream, exactly what we needed and expected. read more

I don't know what happened here. This place used to be great, the employees seemed to enjoy their jobs but now everything is dreadful. There seems to be some change in ownership. The workers now weigh the ice cream. Who weighs ice cream? Come on! read more

This has to be the filthiest Cold Stone I've ever been to. You can tell this store hasn't been cleaned in a very long time.

Honestly. I love cold stones ice cream. But this location constantly gets my online orders and wrong. These are kids running the shop. Which I love and support. But they need training. Attention to detail and customer service is very poor. I have gotten my order wrong 3 times now. And this time was terrible. We ordered a shake and a quart of ice cream. They didn't have milk. So they just made me a regular ice cream without even telling me. They just assumed. Not okay. Cause then I had to go back to the store and be like this isn't a shake.... And they just said we don't have milk so I just made you this. On top of that they got my order wrong for the quart of ice cream. And didn't add in all the toppings. Quality control, attention to detail, and customer service just isn't there. read more

It smelled so bad we lost any desire for ice cream and left without getting anything. All the reviews calling this place "filthy" are not exaggerating. read more

The Store was dirty! All the employees all seemed like they just received devastating news that their PlayStations were being taken away forever. One would think that 1 of 5 employees just standing around could muster the courage to wipe off a table, sweep the floor or the nasty counter top? Ugh read more

I wish I could do zero stars. This is hands down the worst Cold Stone location there is. The employees could CARE LESS about anything that even remotely resembles customer service. It's always dirty. They're out of waffle bowls more often than not. This whole store needs a serious overhaul. I ordered ice team in a waffle bowl on the website and when I went to pick it up, the waffle bowl was missing. When I asked about it, the employee just said 'we're out!' And when I asked for a refund for the waffle bowl since I didn't get, she said 'we don't do that' ‍ To top it all off, the ice cream was spilling out all over in the bag when she handed it to me read more

Cold Stone Creamery - This is how they hand you a to-go order ‍ - Ice Cream & Frozen Yogurt Near Me - Draper, Utah

If I could give 6 stars, I would. My favorite ice cream: Number 1: cold stone Number 2: McDonald's I get a cakebatter with cookie dough, I always get the same thing, so stick with what you know. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Draper, Utah

This place is FILTHY!! It was seriously the most disgustingly dirty store/restaurant I have ever seen. The floors were littered with garbage, the garbage cans were overflowing, the actual "cold stone" was super nasty and gross. The toppings area looked like it hadn't been cleaned or organized in days. It was all a bunch of kids running this place and I didn't see any one of them take charge or hold anyone accountable that works there. People in line waiting and employees standing around or goofing off in the back room. This location either has new owners that don't care or the original owners that don't care anymore because it used to be clean and well run. Do yourself a favor and go to Handles instead. read more

This is a little different than my usual review as we ordered delivery. I've dealt with DoorDash in the past, but from this site I was now dealing with GrubHub. Ordering was easy with two Founders Favorites (ours too). I verified my hotel address and included the room number, my contact phone number, and noted a Cash tip would be given (to encourage a loud knock ). We had an estimated delivery time of 30 minutes, and I received notifications that my order was received, then it was being made, and then it was out for delivery. That's when it all went wrong. At the end of the estimated time (7:17pm), I checked the status and it indicated the delivery was running late. Okay... Then suddenly, the status changed to "Delivered at 6:49pm" almost 30 minutes EARLIER! WTF! This is ice cream we are talking about! Nothing was outside my door, no phone call or text was received, and no photo or other communication was received. I called GrubHub Support, and after verifying my name and phone number, I explained the situation and asked "Where is this delivered order?" And how is it when I'm looking at the app at 7:17 when it says "running late", it suddenly changes to "delivered" so much earlier? The agent indicated it has been delivered, and she had a photo from the driver. Great, I STILL have no photo or idea where it is. She asked for my email so she could send me the photo, and suggested maybe the driver sent the photo to my email. Funny, I never gave an email because I'm traveling and don't have email access... that's why I gave a phone number! I asked her to describe what she saw, is it a hallway? A lobby? What?! She thought it looked like a lobby. Needless to say, when my husband went down to the lobby, a bag full of melted ice cream was there. So, Cold Stone did a good job, but this GrubHub driver needs a scathing review! Not having used GrubHub before, I don't know that I'll ever order again if they are my only delivery choice. read more

Honestly, I love cold stone creamy anywhere! But...I really really frustrated with 2 of employees at Cold Stone Creamry in Draper about three hours ago. After work, I went to Cold Stone Creamry from my work. I was inside the Cold Stone Creamry and I was line of people about 10 minutes. I noticed that two young boy employees weren't wearing their gloves and also not clean on the ice counter after ice cream for someone and then cleaning the fresh ice counter for someone's new order...but they weren't clean up. It's disgusting. My turn, I ordered Mint mint chocolate chocolate chip (It's my favorite). They took mint ice cream to the counter but I was concerned about they didn't clean up the ice counter because ice counter messed everything of Oreo, brownie, vanilla ice cream, chocolate syrup, and candy sticks on the ice counter. I asked them please clean up the ice counter before they take my order mint ice cream on the fresh ice counter but they were very busy! I paid $13 bucks for my ice cream. I went to home and I almost eat ice cream but I wouldn't eat it because I was concerned about it because it's dirty with germ on the ice counter if the young boys don't use their glove and unclean the ice counter. I don't want to get sick of germs. I decided I wouldn't go to Cold Stone Creamry in Draper only anymore. Sorry, I gave you awful 0 star review. If you willing give me a new one of ice cream and please your team need to get a gloves and deeply clean the counter for safety food please!!!! If yes, I will give you 5 star review instead of 0 star. Thank you! read more

Was not impressed with the LACK OF DETAILS put into this cake we ordered. EVERYTHING especially the writing looks like it was done by a 5 year old!! The taste of the cake was ok. But for the price I was expecting much better with everything. Obviously the person who made this was not experienced. If I would have known that was going to be the case I wouldn't have ordered. Not a professional job at all. Nothing like what they advertise online. So disappointed. Completely feel ripped off. read more

Cold Stone Creamery - Birthday cake - Ice Cream & Frozen Yogurt Near Me - Draper, Utah

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The whole place was filthy. Walking up the windows seemed foggy they were that dirty. the glass on the ice cream cooler was so dirty you had to try hard to see the ice cream and read the labels. The countertop was dirty the fridges on the back walk were all smeared with stuff. There were 5 employees with 3 customers. you would think they would start doing some cleaning. read more

The ice cream is always fantastic can't take anything away from that- but... this location is a disaster. Filthy. Like I am certain nobody ever cleans this place. Look up at the ceiling tiles, vents etc. the glass is really filthy. And there's a cabinet where to-go orders are supposed to be- just don't look at it. read more

It's ice cream- how can you go wrong with ordering from here. They're always friendly and welcoming when we stop in. I love they stay open late- makes our summer nights complete when we stop here on our way home. We enjoy dropping the tailgate and eating outside. read more

So disappointed. We really wanted to treat our boys to the Super Mario Birthday Bash icecream. I ordered online, and I ordered in advance and selected curbside. The in parking lot is so crammed that cars literally just float around waiting for a spot. I called the store and it was so loud that the employee and I could barely hear each other. I told him I had an order for curbside but that the parking lot was packed and he said okay. So I told him my name and he responded and said he would have it done in 5 minutes which was 5 minutes after my scheduled pick up time which wasn't a huge deal, but then he hung up with no details on what we needed to do or anything of the sort. We took about 10 minutes to find a parking spot. We walked in and it was obvious they were overwhelmed. No one noticed us waiting near the screen for a pick up so we got in line. When we got up to the front the employee got my name and I was told that mine was being worked on. I saw the black blob and hoped it wasn't ours. I noticed many others getting that icecream so I didn't think much of it. Sure enough that was our order. I understand they're doing the blacked out cake batter but you can't achieve the same look for Super Mario, and this much food coloring is excessive. I think we may have been given something entirely different than the Super Mario because I found an Oreo in mine as well. We also ordered two chocolate covered waffle cones that were suppose to be served on the side that we didn't receive. The guy who made our order placed it on the counter didn't even look at us before walking off saying "there you go!" I get that it was busy but you're dealing with customers. I'm paying for a service and I expect to be addressed somehow especially when they also take tips. I tried finding a contact email to send this experience to corporate but their website seems to have a broken link, and I messaged their Instagram asking for a email to file the complaint. Normally I'm not one to leave bad reviews but I am entirely disappointed. So many issues and no way for Cold Stone to receive emails or letters with constructive feedback except for a public review? read more

Cold Stone Creamery - What we wanted, what we ordered, and what we received - Ice Cream & Frozen Yogurt Near Me - Draper, Utah

Not word to describe my disappointment, place is dirty, they don't mix ingredients properly

Absolutely frustrated, I have worked in the service industry for 10 years and today it fathoms me the these children that businesses hire have no concept of time. Walked in at 5:54 they close at 6 pm today for Halloween I guess. They wouldn't provide service plus I called in advance at 5:50 to see if they would do the order over the phone still wouldn't do it. Whoever is running this place needs to remember your in service for customers and remind your employees of this as well. read more

Terrible customer support. Got the wrong order from door dash, and understand it's door dash issue but the vibe we got from the staff was very off putting. read more

I just love this cold stone with my whole heart. It's right next to my home town and the people that work there are just scrumptious. Thanks Cold Stone for making like just a little bit better. read more

Cold Stone Creamery - Vanilla with caramel and brownie - Ice Cream & Frozen Yogurt Near Me - Draper, Utah

I tried Cold Stone for the first time yesterday and loved it! The employees at this location were so helpful and walked me through the process. Really great customer service and even better ice cream! I got a sweet cream shake with caramel and heath. Will be back soon! read more

Cold Stone Creamery - Sweet cream milk shake with heath and caramel - Ice Cream & Frozen Yogurt Near Me - Draper, Utah

Store was absolutely filthy. Not to mention the employees didn't wear gloves. I work at a Coldstone in another state, and I am aware that they were breaking many rules. The ice cream wasn't even the right size! Not worth your money. The ceiling was disgusting, especially right above the ice cream, probably dropping things in there. read more

Sad- frustrating experience today . Simply ordered a small cup of the flavor of the day caramel cashew , paid , and patiently waited . Two young ladies behind the counter , and a third young male. Yet , no one could make my order - the girl at the counter continued to take orders of obviously where people she recognized- then they presented a credit card for their purchase - oh the giddy chaos that ensued - while the other two workers all involved themselves in the fray. Then they started to make others orders while still not filling my simple request. Ridiculous! Perhaps the management needs to have an adult to supervise young children and not sell out their customer service! read more

Extremely dirty. Rotten bananas just sitting on the counter next to an open container of peanut butter. The ice cream was great but I'm not sure what was up with the cleaning. Like it looked like someone grabbed a handful of ice cream and smeared it on the counter. It would be been fine if there was a rush but it was 8 pm and there was barely anyone in there. They were all standing and joking in the back while the place looked like a preschool bathroom toilet. read more

Place was disgustingly dirty inside. The person making our ice cream was extremely inconsiderate and rude. Used to love coming here but has went downhill. Don't waste your money here. read more

Draper, UT: "Breakfast? At Coldstone?" you ask. Why yes. For the ridiculously reasonable price of $1.99, you get all-you-can-eat amazing French toast, complete with caramel sauce and (for an extra cost) your choice of ice cream, whipped cream, raspberries, or all of the above. If you want coffee or hot chocolate, just tack on an extra dollar. I recommend the raspberries and sweet cream ice cream - combined with the caramel sauce, you probably aren't going to get yummier French toast in the entire SLC valley. read more

Cold Stone Creamery - Delicious breakfast complete with whipped cream, raspberries, and salted caramel sauce. Mmm! - Ice Cream & Frozen Yogurt Near Me - Draper, Utah

service was amazing joe lister was insanely helpful i think he needs a pay raise annika also was helpful. ice cream was kinda good too

This place was too dirty, I don't know if the bosses have seen the store but I have gone to several cold stone stores because I love ice cream and I had never seen one as dirty as this, everything was really dirty and the customer service was horrendous, I really love these ice creams but that store was the most dirty thing I've ever seen read more

Short staffed on a Saturday night. The wait in line is long enough for me to figure out how to write my first review on yelp. Seems everyone behind the counter is helping one person at a time. I am sure there is a way to make serving ice cream efficient as F$@#. Give me a call, I can consult you with my experience in the service industry. That said, I am sure I will enjoy the ice cream. They are all out of sweet cream though... damn, the owner should be ashamed considering it's his favorite. read more

Cold Stone Creamery - Line out the door... woopsies, we were not prepared to sell ice cream... - Ice Cream & Frozen Yogurt Near Me - Draper, Utah

Today's experience was a sub par one at the local cold stone in Draper. Please remember that snickers is a staple in the ice cream industry, topping wise. Also, when I Gotta Have it, I mean I GOTTA HAVE IT. Please correct yourselves, and be sure that snickers is a staple in your franchise. As it should be. And when your customers request a Gotta Have it size, THEY GOTTA HAVE IT. The only reason I am leaving a one star is because the employee, although she was a failure, was really nice. read more

The reason I'm not giving this a 1 star or 0, is because we didn't even get to the front of the line. You walk in and there's 3 families in front of us and we are the 4th. If you can even open the door (it's heavy and with the Fan on it's extremely hard to open). Then the whole store smelled like a porter potty and rotten milk. We tried to stay but the line was moving way too slow. Only two girls working and one had an over sized zipper sweatshirt on that she kept adjusting after slipping off her shoulder 100 times. Her hair was so loosely pinned back her chunky bangs kept getting in her face and it freaked me out. After standing for a while and the line not moving, the poop smell (and heat) was getting to me. We left. read more

Have always had ice creams from Cold Stone across different states in the US. This is the first time we had a cake from this place - the chocolate cake was amazing! Everyone loved it. It wasn't completely an ice cream cake. Everyone enjoyed it so much that we ended up buying a strawberry ice cream cake the very next day for another friends birthday. I believe more votes to the chocolate cake over strawberry one. Do try! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Draper, Utah

The employees messed up all of the ice creams I ordered. 4 teenagers were all working at the same time. They didn't seem to be getting very much done. read more

This store needs help. All the employees looked overwhelmed. Line out the door while two employees talk badly about the customer they just helped (her cake was wrong) Touching masks then touching ice cream scoops. 5 ice creams were made in 45 minutes, not including mine. I honestly wanted to jump the counter and start serving everyone. They had to go pull ice cream out of freezers and wait because they were frozen solid. It was a hot mess. There needs to be a better system. read more

Go to a different location!! This place smells so foul. It smells like sewage. It's been like this for over a year and they aren't fixing it. It can't be good for the workers to be smelling this. Also the ice cream is melted.. so you're eating basically soup. I would avoid this place. It's super disappointing. read more

I love this Cold Stones. the people working there are major sweethearts and very fast paced. They stay on top of everything you are saying and make sure you're not waiting too long. I love this one!!! read more

Tasty ice cream with a multitude of flavors and toppings. This place isn't cheap--about on par with gelato prices--but it's quite tasty. Tip: if you're going with a significant other, get a "Gotta Have It" size and share--it's plenty for two people. Just please don't tip the employees. They're forced to sing, and it's just sad. read more

I feel like all Coldstones are the same, young staff that are very nice and energetic. I have to admit that this is a little pricey but the array of choices is just limitless and their German chocolate ice cream and strawberry blonde is just crazy good! read more

Cold Stone Creamery - German chocolate! - Ice Cream & Frozen Yogurt Near Me - Draper, Utah

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