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    Cold Spring Farm

    5.0 (3 reviews)
    Closed • 7:00 am - 6:00 pm

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    The Zuri Pet Spa & Resort - Happy dog after coming home!

    The Zuri Pet Spa & Resort

    (314 reviews)

    We have patronized this pet spa for years. If you board your pet there, you can watch your pet…read moreonline in real time through a video link. They do excellent grooming on our dogs. The staff is efficient and very friendly. It's a little hard to find but it's definitely worth the effort.

    We have been bringing our pets here for years and never had a problem. Now the last two visits have…read morebeen the opposite of the experience we have had in the past. The last visit we never receive a call that our dog "COWBOY" was done. Typically he takes two hours but after two and a hlf hours I started to call but my call went to voice mail. Not having a problem in the past I let it ride for another hour and then decided to visit the shop to see what was up. By the time I arrived he was done and the heavy set girl at the counter asked if I would like to leave a tip and I asked for what he had been there for four hours at that point and when he came out it was obvious that he was in distress not having to go potty the entire time he was there. I chalked that the issue was related to the person I was dealing with and her complete lack of social skills. Our appointment was today at 10:00 AM, we were held up by morning traffic and when we arrive I took him for a short walk to relieve himself. When we walk in I was not met with a greeting but was asked if this was COWBOY and I acknowledged that he was. I was then hit with a comment that the rules stipulate the there is only a fifteen minute grace period and that she need to check with the groomer before she could accept my dog. Yes it was the same heavy set gal. I have been coming here for years and have spent 1,000's of dollars here and now I have to be explained what the rules are even though I have never had any type of problem in the past. I guess that there is a new sheriff in town and I need to learn my place. I do not know who owns this place but want to make it clear that I am certainly not going to be abused by a dog groomer receptionis. you can look up my account to see who I am and my promise is that I will not spend another nickel at Zuri as long as this individual works there. Authority is a privilege and should not be given to individuals that are not responsible or mature enough to understand how it is to be used. In this case this person feels she is entitled to chase customers away. If you feel that is the proper way to use it I do not think that you will be in business much longer. Remember dog groomers are paid for with discretion art funds and in the case of a bad economy or poor service dry up pretty fast. Do yourself a favor and eliminate this problem as soon as you can. I would give my rating a minus number if I could.

    Lisas Dog Walking And Concierge LLC - Digging being at the beach for a walk

    Lisas Dog Walking And Concierge LLC

    (1 review)

    Lisa is amazing she takes good care of my dogs she very knowledgeable and my pups love her and I…read morefeel safe knowing that Lisa has knowledge in how to care for my pets in case of an emergency . I feel safe knowing that's she knowledgeable as well as love animals

    From the owner: What is unique about Lisa’s Dog Walking and Concierge LLC is the outstanding personalized…read morecustomer care and service I offer. In addition to personalized walks I also offer pack walks. . I also personalize each dog’s exercise program to fit their individual health needs. I offer 35 years in veterinary medicine and with that comes a lot of knowledge, and experience in animal health. I treat each and every dog I walk as my own. Owning and working with horses and cattle and working ranch dogs I am more than capable of walking and working with many kinds of breeds. I offer beach walks, hikes at Oaks Blenheim Riding Park, Pines Park as well . I do ask for a complimentary meet and greet prior to walking any dog just to ensure we are all a good fit. I am happy to check in on pets that are ok being home alone and don’t need 24 7 care while their parents are traveling. I am happy to take them out for multiple walks and feed them as well and also spend some quality time with them and tuck them in for the night. I am also happy to take them on a field trip to the beach or a hike. I am fully insured. I offer packages also . Purchase 3 walks and the 4th walk is free. As a local business I am all about community not competition. My goal is to safely exercise your pup with either a private walk or a pack walk and let your dog follow,play explore then go home happy balanced and fulfilled and tired.

    Ortega Animal Care Center - My dog actually loves coming here!

    Ortega Animal Care Center

    (132 reviews)

    Had to pick up refill on meds. Had his ears cleaned and treated as they were infected. He gets…read moreweighed and scoped. Vet gives him the once over. All professional and on time.

    If I could give zero stars, I absolutely would…read more My dog is a senior Maltipoo, and I am extremely selective about who handles his grooming. My regular vet recommended Ortega Animal Hospital, and my first two visits with Kayla were excellent. Unfortunately, everything since then has been a complete and frustrating failure. I scheduled my dog's grooming appointment online more than two weeks in advance. Two days before the appointment, I happened to notice it had been canceled -- with ZERO notification. No call. No text. No email. Nothing. I immediately called and was told Kayla had left and that my appointment had been moved to a new groomer. I specifically asked whether the new groomer was patient and experienced with senior dogs. I was reassured TWICE that everything was fine and that my Thursday 2:30 PM appointment was confirmed. Based on THEIR confirmation, I took half a day off work and drove 45 minutes to the hospital -- only to be told upon arrival that I did NOT have an appointment. After explaining the situation, the staff went back and forth before bringing out the manager. When I asked for her name, she initially did not provide it. I had to ask multiple times before she finally said her name was "Dubai." I even repeated it back because it did not sound right, and the interaction made me question whether I was actually being given her real name. What was most shocking was the complete lack of accountability. I was repeatedly told there was "no record," as if the inconvenience and wasted time somehow fell on me. No meaningful apology. No urgency to fix the situation. Just a dismissive and unprofessional attitude. The only options offered were: * Leave my senior dog overnight for a next-day appointment (completely unreasonable for a basic grooming)* Accept a partial discount Neither option even begins to cover the time, gas, and work I lost because of THEIR mistake. I spent roughly $40 in gas round-trip and lost half a workday for absolutely nothing. As someone who manages hair salons, I understand mistakes happen. What separates professional businesses from careless ones is how they recover. This location showed zero ownership, zero urgency, and very little respect for a client's time. And frankly -- if this is how they handle a simple grooming appointment, imagine how they would handle your pet's urgent medical needs. This is supposed to be an animal hospital. Based on this experience, I would not trust them with my pet's care at all. When problems arise, they do not take accountability. I have referred many people to this business in the past. Not anymore. Save yourself the frustration, the wasted time, and the money. Take your business elsewhere. **** Update: I just confirmed with the front desk that the manager I dealt with, Andrea, had lied about her own name, previously introducing herself as "Dubai." The fact that she lied about something as simple as her identity shows how poorly this hospital is managed, how much misinformation they give to clients, and makes me seriously question everything she told me. This is extremely concerning. Whoever is in charge, be aware that your manager Andrea is lying to customers and misrepresenting herself.

    Cold Spring Farm - petservices - Updated October 2026

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