These guys are great, super quick to respond, on time, and say what they are going to do. I called five different companies that didn't return my messages, and in this heat that isn't acceptable. There was no 2 week wait for them to Come out and check, and an additional wait To do repairs. Our initial appointment was a 2 day wait, and repairs happened a few days later as we had to wait for a part. Always scary to deal with AC repair as you never know what you are going to get, but we never felt cheated or taken advantage of. Definitely recommend them Daisy, Jonathan, Matthew, and the crew are super easy to work with. read more

New unit put in by Cold Snap in May of 2022. Cost of $9500. December of 2025 they gave us a bill of $5918.09 to have it repaired. Oh, they gave us a $3,000 discount so we're supposed to feel good about that?! Really?! We've been ripped off. Used the before. Never ever again! read more

Once in a while, the energy efficient unit would switch to cold air when trying to heat, & we may have had some trouble navigating the thermostat. Franklin came right out. He was friendly, knowledgeable & eager to help us resolve the issue. He showed us the best way to manage the thermostat. He changed out the old thermostat to a simpler model, just in case of an issue & left us a digital thermometer to test the vents. This is a great company.. who truly care about their customers! Thank you Cold Snap! read more

To have someone come out on their day off to rescue me from the heat is amazing. All my experiences with Matt and crew have been so positive! Thankful to have them in our community. read more

After experiencing very poor, and some what dubious billing, from two other Tehama county service providers I decided to use the new guy on the block, Coldsnap Air for an annual service on my old, and tired, air conditioner. John made the initial contact and he was professional, knowledgeable, and informative. I did need a minor part and John suggested a better alternative that addressed two potential issues. The part was not on the truck but he would have it within a short time. Two days later EDGAR showed up with the part. Edgar was EXTREMELY professionable and, also, informative. The job was completed in a short period of time and I have never been more impressed with a service tech and the company that they work for. 5 BIG stars for this company. read more

My AC went out and I called another company and Cold Snap. The other company came first and so I ended up using them but I wanted to give a good recommendation to Cold Snap. Originally through the app they said they could be here on Wednesday and they obviously were able to juggle and try to get me in on the same day. Anyone who likes their AC during the summer months knows the stress of getting it fixed and I'm impressed with the response time and being willing to get me in same day. The customer service that I received was top notch! Thank you! read more

I just want to thank Cold Snap for the quick response when our air conditioner went out with 103* weather. Jesse was so polite and understanding. It was a pleasure dealing with him and having great conversations about our dogs. He really took his time explaining everything to me. I think they were a little overpriced, but with everything being so expensive now, maybe not. Thank you again for being so prompt. read more

I was very happy with Cold Snap. Both the scheduler who answered the phone, and the technician who came out, were professional and courteous. The technician took the time to educate us on our system. We were 100% satisfied. read more

Our Air Conditioner stopped working yesterday. My husband called several people. One company said they weren't taking new customers. Others he left a return number Cold Snap was the only one that answered their phone and booked an appointment for the next day at 5 pm. Matt arrived promptly at 5 pm. He checked the thermostat first and then the air conditioner. He had the problem resolved within half an hour and it was fixed. If I could I would give them 10 stars. Matt was the most professional person we have ever had business with. Highly recommended!!! read more

Sadly our experience and opinion of this company has changed... Between waiting a week for a call back and another week for an appointment date only to have them no call no show I was incredibly disappointed as I sat here in my 51 degree house with no heat. read more

Mom isn't so tech savvy so I'm helping her out on this huge RAVE! "Just when you least expect it, a family owned company comes out and surpasses all your expectations! It's so refreshing to have this in an air conditioning or HVAC business in our small community. No nonsense, no up-sell, just real honest to goodness honesty. Which if you have ever dealt with the bigger guys, you know this is truly hard to find. Thank you Matt, Daisy, and Ruby for doing such a great service. I will continue to spread the good word recommending you when ever I can." -Casey My family has always been huge on customer service & hard-work and the amount of times my mom has talked about her experience, you truly are a one of kind business that are community is proud to have. Thanks for keeping my mom "cool"! read more

I am so impressed with this company. This is a family-owned business and it's evident that they really care and stand out :). I called earlier today to see if they could come tomorrow. Daisy picked up and said she could have her team come within the next hour! Jon and Ruby came and were able to find the problem with the AC unit right away. Their prices were very fair and they are honest. I highly recommend them and would definitely want to have them service my AC/heater from now on :). read more

It's a scary thing when your air conditioning goes out because it could be anything. You really don't know how much it's going to cost. It could be $100 or it could be $1000? So in this type of situation you need a company whose going to be honest with you. This is the second time we have used these guys and I've got to tell you they are stellar! Both times they have been accommodating and absolute life savors. They are hard working, HONEST people filled with integrity and I'm just glad we found them! Thank you so much for doing a great job. I will refer you to everyone I know and so will my husband. read more

I would have given them minus stars but that is not an option. Our air conditioner crashed over the long weekend. We contacted the home warranty company and Cold Snap was assigned to our repair. We waited half of Tuesday for a call to set up an appointment but no response from this company. I called and left a message. Waited til end of day. No contact. Left another message. Wednesday morning, called again, left a message. Still no return call. We have been contact with home warranty company. They have also tried contacting Cold Snap with no response. Now we have to start this process again. VERY POOR customer relations. read more

They always answer the phone which I appreciate Easy, friendly, family owned and affordable!. I feel like I got my money's worth with them.

We noticed our AC wasn't working on a 100 plus degree day. Sweating indoors at 10 am on a Saturday was NOT a welcome way to start the weekend ... Especially, with 5 hot/grumpy kids --one being an infant-- in the house! We have heard good things about Cold Snap and called. Thankfully, the technician (Matt) was in Redding. He advised us that he had other customers in front of us, and agreed to put us on the schedule. He arrived a little over an hour later and quickly assessed the problem. He gave us an EXCELLENT price. We were so happy when it was a fraction of what we had expected to be quoted for a broken motor. He had the parts in his van, installed it, cleaned up and was gone before 12:30. The whole process was painless and made what could've been a horrible weekend a very comfortable and cool one. I hope we don't need to call for repairs anytime soon. But, if we do, we'll definitely call them without hesitation. read more

We have used Cold Snap two times. Once for our Central Air and once for our Central Heat. We had a very pleasant experience both times. This family is so nice and personable, but still very professional. I rarely leave reviews but they are so deserving of it, I had to spread the word. read more

We've had 4 other AC companies out to fix or maintain our AC over the last 4 years. You never know if someone is being legit about what they are telling you since they are the only ones to see the unit. And no company is perfect, but Cold Snap is pretty awesome. They are knowledgeable, their employees are professional and they communicate well (even after standing on your room in the hot sun for hours). They were able to fix an issue with our AC that two other companies couldn't. One company even told us we had an issue that wasn't even an issue at all (which Cold Snap uncovered). Eventually, we did purchase a new unit and Cold Snap installed it within 5 hours. I definitely recommend them. Owner has pride in his company and it shows. read more

110 degrees on a Saturday in Red Bluff and my A/C decides it is tired and no longer cooling the house!! Call call call and get voicemails saying "we are scheduling two weeks out". Um no thanks. Saw Cold Snap Air Conditioning and thought it was a catchy name. Called and spoke to Matt and then scheduled with Daisy. Boy what a find!! Matt was at our house within the hour and told us what the problem was and fixed it immediately for a great price. He then told me we have a bigger problem looming. He gave me an estimate, ordered the part and boom! Our house is blowing COLD SNAP AIR!! Thank you Matt and Daisy!! We are customers for life!! read more

Nice to find someone whose available on a Saturday especially when your air conditioner is not working as well as it should!! Matt was Prompt, professional and reasonably priced- found the issue and fixed it on the spot just in time for the hot weather!! read more

Came within minutes of my calling the office on an emergency call from me as I was roasting. Knowledgeable, Efficient and friendly. Family run business. Got it running again quickly with today being 111 degrees here in Red Bluff.. When it started working Matt (owner of business) said with contentment and pride, now that is a great sound!! I thought so too. P. S. He checked other aspects also to see if house was cooling properly. I'll definitely use him again. Got the bill also which I thought was very reasonable, especially coming after hours. Use this business. Very conscientious. read more

Matt was available on a Sunday evening to come out and work on our A/C. He was courteous, professional, and reasonably priced.

Cold Snap was the third company to come out and diagnose our air conditioner. Their diagnosis was in direct conflict with both other companies. When we tried to discuss this with the tech, he was abrupt, rude and quick to get off the phone. Our home warranty was paying for the service so it was important to have the AC fixed then to avoid another service call fee. He also refused to fix an element related to the heating side (that also affected the cooling) because it was too hot outside. He told us to call back in the fall when it cooled down. Both my husband and I were astounded with how unhelpful and rude this service tech was. We would not recommend this company!!! read more