They always have what I need! The knowledge and supply is better than any Petsmart. I regularly buy…read moredubia roaches to feed my geckos, the right size is always available.

Can I go with 3.5 ?!!…read more Incredibly super nice manager/owner? who truly is passionate about his job and products. I enjoyed looking at his store offerings with him! What bothered me were the bird conditions, especially the Cockatiels, who were crammed in stacked cages. They were so sweet and needed/need more room and light in my humble bird-LOVING opinion. The bigger birds had better cages and spacing. All looked good and healthy though. Really cool raccoon family animals that I think were for sale. Lots of great and unique products; I saw rabbits too. Based on other reviews, they must offer other small critters too. Prices were standard. I got a an adorable birthday gift for my "great niece" and a super cute pizza foraging toy for one of my spoiled Lovebirds. I hope the store is expanded because it was pretty tight.

Real men wear hairbands…read more I'm in that in between phase of growing my hair out. The options are to tame it down with product, which is okay. It just requires frequent shampooing. Or wear a headband. Typical sports bands are too slippery and don't hold your hair. I found these to be the most comfortable. Not too tight and very light. Thin and still stylish. Boujee, I know, but I've gotten several compliments from the ladies about my hair and the look! Haha! Found a package of 5 bands at CVS. $5.

I had stuffed animals and I found out today that they accept gently loved kid stuffed animals as…read morewell as gently loved pet toys and supplies that they donate to shelters and rescues! I dropped off a bag today. They also have sewing kit projects if folks would like to participate to help pets in shelters (& money to help fund spay and neuter programs) Staff is super friendly and quick to respond . A wonderful business that does good things!! Tip: They have multiple locations Extra info : They have sewing kits if you would like to participate in making lil pet toys! Contact them/look on their website!

From the owner: Shop local for your pets. We'll deliver right to your door FREE within 4 miles of our warehouse. Or…read morepick up FREE.

I give no start to this behavior:…read more I rarely leave negative reviews, but I feel obligated to share my experience to help other pet owners. I boarded my beloved Black Russian Terrier, Mulan, at PetSmart PetsHotel believing she would be safe and well cared for. Mulan is a rescue who came from an abusive situation, and I have spent years rebuilding her trust in people. She is well-trained, socialized, obedient, and is an important member of my family. When I picked her up, I immediately knew something was wrong. She was not the same dog I had dropped off. Her behavior had changed, and as someone who knows my dog better than anyone, I knew she had experienced something that caused her distress. Watching her like that was heartbreaking. I contacted PetSmart to express my concerns and expected compassion, answers, and accountability. Instead, I was met with poor communication. Although a manager initially contacted me, my follow-up emails and messages went unanswered. I eventually had to file a complaint with Consumer Affairs because I felt my concerns were not being taken seriously. What disappointed me most was not just what happened during Mulan's stay, but how PetSmart handled the situation afterward. As pet owners, we place tremendous trust in boarding facilities. When something goes wrong, we deserve transparency, empathy, and a genuine effort to make things right. Unfortunately, that was not my experience. Because of this experience, I will never board Mulan at PetSmart again. In fact, I have since arranged for a private pet sitter because I no longer feel comfortable leaving her at a commercial boarding facility. No pet owner should have to worry whether their dog will return home emotionally changed. I hope PetSmart takes customer concerns more seriously in the future and improves both the quality of care provided to pets and the way they respond when customers report problems. Our pets cannot speak for themselves, so it is our responsibility to speak for them. Mulan deserved better, and so did I.

The Petsmart in Broomall, PA is a disaster. Occasionally I have my dogs groomed there, knowing they…read morecancel without contacting me, and miss hair matts behind my dogs'ears and underneath but I was desperate. Today was the worst . I had a 5 pm appt to discover the groomer did not show and sorry but someone was supposed to call you. Ok.. I can deal with that. What could I say! But then she said oh, I think you made the appt for tomorrow at 5. Nope. I .did .not. I said I couldn't have. So I left. In the car I looked at the my screen shot I took when scheduling and discovered they changed the appt without my knowledge leading me to believe I'm going insane. This has happened twice before and I did believe it was me. When I went back in to cancel tomorrow's appt, I showed the screenshot as was told the computer does that sometimes ..

if I could rate this place a zero, I would. Only one cat,…read morethe litter was horrible, you could smell it from a distance, and the cat litter has clearly not been cleaned. The fish? mostly sick, fins horrible, not to mention the dead ones. The reptiles are in horrible cages. The Geckos have no hides, barely any substrate. Chameleon tank is low to the ground, no space to climb up. the turtle is questionable, no idea if it's dead or not.

I ordered dog food online , but realized I made a mistake in the selection, Staff was courteous…read moreand kind, helped me correct my order. The staff at the Feasterville location is always supportive making sure all my needs are met!

Groomer Tarym cut my dog and wasn't honest nor offered a refund. Luckily my bank understood and…read morerefunded me.

Was a great store but then they rolled out the new "Desk Pets" display, which are going to slowly…read morekill the animals inside them. There aren't temperature and humidity control. I worry they aren't even being fed right-and if they are, the wrong temperature could shut down digestion, leaving food slowly decomposing inside them. The containers are way too small and some people will think it's fine to keep them in tiny enclosures. Some people pick up the little containers and shake them, and there's not always going to be an employee or anyone else there to tell them to stop. The employees and supply of products for pets are great, really sad to see it ruined by using animals in tiny plastic containers like cash register impulse buys.

Took our big boy Duke to PetSmart the other day and we were pleased with the selection, but a…read morelittle disappointed in our experience with the cashier. Now I know everyone thinks that their dog is the cutest, but my dog is pretty dang adorable (and it was his birthday!!) and the cashier was not in the least bit interested in my dog. You work in a pet store! Literally had headphones in and was more interested in her tablet. Pretty annoying. I understand that this is a minimum wage job, but put your tablet down when interacting with customers. Duke turned 3 the other day and was very happy with the bone he ended up picking out.

Terrible. All they want is your information to sell. I was discriminated against and denied…read moreservice. Screw this place. Shop local. Oh wait they put local out of business.

This review is for the store on Bustleton Ave. They don't even list the store on yelp, only…read morePetsmart Grooming, so I have to leave the review here. Your time means nothing at this store. There could be a line of 12 people and the cashier will still try and sell you on their rewards program. No one ever seems to call for backup when the line grows past 3 people, which used to be industry standard. The store is rarely properly stocked, and lately has looked run down. I only go here when I absolutely have no where else to go.

Wow, just wow. I was there looking for a new stand and saw a good deal on fish. They have a 50% off…read moresale on their fish right now so two baby angels for $5. Man, oh man. You better hope you have a 75 gallon tank with nothing in it cause with a 55 gallon planted community tank (1 angel and a few guppies) and I could not walk away with two baby angels. I understand if someone doesn't know what they're doing with their tank or new. You want to check that they won't be returned dead the next week and go to a good home. At least ask better questions than what size tank, what fish I have, and then with an snarky attitude go "you know how big angels get right?" and proceed the show a full grown adult. Yea I know how big they get. I owned angels; I have 5 planted tanks; hell I keep adult angels with guppies with no issues in a separate tank of mine. Of course not everyone's experience with these would be the same. The attitude was not worth going back and forth. Improve your professionalism and check yourself. Hopefully they won't be a floating corpse like the other 3 dead bodies in the tanks. Reinforces why I go the local fish stores in the area and never buy fish here.

Disappointing comes to mind based on today's experience. Yes, I ordered ahead online and the order…read morewas ready for pickup in less than 20 minutes, that part was great. What was frustrating was getting here, only to feel like I'm at the DMV or some other place where you as the customer are clearly not the priority, and the person "working" at the counter isn't ashamed of hiding that fact! I stood by the "please wait for the next available cashier" sign for a good while watching this cashier kibitzing with a colleague for several minutes, how special! At least their colleague got a hug, that's sweet. Am I somehow out of line for believing that type of thing should wait for the break room, or at least a time when people aren't standing around waiting for service? At least I didn't waste time actually shopping inside the the store before needlessly standing in line witnessing this spectacle. I'm sorry to have gotten in the way! Next time I'd suggest acknowledging the waiting customers, if there is a next time.

service was good and products were versatile but the cashier smells like he hasn't taken a shower…read morein months.

I brought my new puppy here for a wellness visit after scheduling the appointment, and I had a…read moregreat experience. The prices were very affordable, and everyone from the front desk staff to the vet and technician, was friendly, helpful, and professional. They took the time to explain everything clearly and answered all of my questions about my puppy. I highly recommend this place if you're looking for quality, affordable care for your pet. You can schedule vaccine appointments through their website as well. A few helpful things to know: the adoption center is currently closed, and there's both street parking and a parking lot right next door

Paws is an great option for low cost pet care. I always take my dog to get an exam and updated…read moreshots. There is no walk ins, appointments only which I appreciate because we are in and out. We were the only ones inside the clinic at that time which I'm not sure if it's usually like that or not, but I appreciated it because I didn't have to be around other animals. After the visit you will receive paperwork. They do not neuter anymore due to being short staffed but they will refer you to other low cost clinics for any additional services needed. The from desk staff is friendly.