I've visited Pet Supplies Plus stores in every town I've lived in, but the Fishtown location is by…read morefar the best. Their customer service, delivery options, grooming services, and consistently positive attitudes have completely won me--and my dog--over! They always have what I need, and on the rare occasion they don't, they make sure to get it for us. Their groomer, Veronica, is fantastic. She takes extra care with my dog, Puddin, even putting cotton in her ears before a bath to help prevent infections. They also offer a convenient self-wash station if you prefer to bathe your dog yourself. And the reserved parking out front? A total lifesaver. Super convenient and always appreciated. Highly recommend this location!

Always have what you want. Clean organized store friendly staff. Great prices and servicesread more

Took my dog here for a bath and short haircut that was quoted at $57. When I got my receipt I was…read morecharged an extra $20 for a "PETC-ESSENTIALS" add-on I never asked for or was told about. When I confronted staff they couldn't even keep their story straight -- one explanation was that the haircut costs extra, another was that they're required to add it on. On top of that, I was asked to sign paperwork at drop-off without being shown what I was signing. Did some digging and found reviews from September 2024 with the exact same complaint about the same groomer at this location. This has been going on for over a year. Already filed a complaint with the Pennsylvania Attorney General's office. Do yourself a favor and take your pet somewhere that's upfront about what they're charging you.

I went here to buy some budgies and I was happy to go here. What I found weird was the guy asking…read morefor my info, such as address and phone number. I asked why and he said because I am buy a life animal. Ok. Fine, I complied. I love my birds. Also bought some seeds for the birds, which sometimes I give the other wild birds that are outside. I might go back for a fish tank and fish as well.

Ham and Bone is a great locally pet store! The staff are lovely and they have plenty of options…read more Our pup also gets groomed here and they do a great job!

i came to fishtown to try something new for my pup... i scheduled an appointment over 2 weeks ago…read more my appointment was then canceled and i was forced to reschedule. i came in and drop my dog off today at his rescheduled time which was 1pm. he is a very small dog so he doesn't require much time. i was never give a time for pick up. i called them after wait 2 hours and they still never gave me a pick up time until i started pressing the employee for one. she came back on the line and told me it would be another 2 and half hours. for a small poodle/Pomeranian mix to be with a groomer for 4+ hours is insane. i was then connected to the store owner who was very rude and disrespectful. i told her what happen and she then decided to tell me that they are training another groomer which is why they are taking long as well as juggling other dog. from what i have learned about ham + bone fishtown is that they overbook dogs which takes longer for them to actually get groomed. they had one groomer downstairs when i went to talk to her with one in training. i told her this isn't the first time this has happened from other reviews i have read and after calling her out on the issue said "i'm not going to let you slander my business" and hung up the phone on me. terrible place, don't waste your money or your time here. very unprofessional behavior coming from a store owner! she also demanded that i come pick up my dog in the condition he is in currently which is not groomed! he got in my car with a wet butt and head. this resulted in wet poop getting on my car.

Before it was my turn, I overheard a conversation between two people. There was a man in front of…read moreme who also bought fish. The staff member even told him that the fish might get eaten, but still sold it to him anyway. Yet when it came to my turn, things were completely different! I asked if there were still angelfish in the tank, and she didn't even bother to look and just said there weren't any. I told her I could see one in there, and only then did she check. After that, she started questioning me: "How many gallons is your tank?" I answered 44 gallons, and she smirked, saying she had never heard of a 44-gallon tank! Then she asked how many fish I had, and when I said 5 angelfish, she flatly refused to sell me the fish. Her attitude was extremely poor. It seemed clear that she noticed I wasn't a native speaker, since my English isn't perfect, and that made her treat me even worse. Meanwhile, I have owned and cared for many fish with multiple tanks at home. My fish are always healthy and well taken care of. Being treated as if I was irresponsible felt completely unfair and very disrespectful. This experience only reinforces why I will support local fish stores instead -- where staff are knowledgeable, respectful, and truly care about the animals. I will never buy fish here again.

Worse groomers! Dropped my dog off 12:30pm for grooming (bath, trim, etc. and paid extra for…read moreconditioning). 1:28 pm got a call ready for pickup. $83 for my fur baby to look exactly the same way when I dropped him off. I should've know something was wrong when I get a pick up call after 1 hr. My dog was still wet and not fully dry. It's 34 degrees outside. I can empathize with groomer saying I'm sorry you're not happy, but got nothing from this person. When I returned after paying my dog was on another groomer's table. That groomer was blowing drying him. Prior to leaving to pay I asked them not to touch him. So why did the other groomer have on the table blow drying him. So they can't even follow simple instructions like "please don't touch my dog." Look at my poor dog's face. He knows he got a crappy groomer. The worse grooming my baby has ever had. Beware!

Maybe it was just the day or...I dunno. I stopped by Baltimore Pet Shop to pick up some last minute…read morethings for my fur baby's birthday (yeah I'm that dog parent and so what lol). When I walked in I was greeted by no one and I'm pretty sure staff saw me because the store is small as all get out. It's a personal thing. I digress. They had a lot of options for all kinds of pet babies and it was almost like a little corner store for all of your pet needs. I did pick up a few things for my little one but I could stand for some more affordable items and more variety. Will I go back? Not go out of my way to get there but if I needed anything I'd check them out again.

extremely kind and helpful staff with an added bonus of two little cat friends who help you shop :)read more

Small pet local, neighborhood pet shop with a huge selection of pet food, toys and supplies. The…read moreprices are truly amazing and I haven't been to and big name pet stores since I've visited this one. I've been here twice and saved quite few dollars compared to what I use to spend at Petco. I'm not sure if they offer and services, but they did have a few cats in the window for adoption! Highly recommend if your in the area or willing to take a trip for your pet's needs!

I live in the neighborhood and am so lucky to have Fairmount Pets nearby. The staff is super…read morefriendly and the store is always fully stocked with great products. Their cat rescue mission is great as well!

I have been going too this store for years. Well my Ruby…read moreblue putty was 2 months An the food and care he the owner show for My body girl was great Moving too now. I moved an changed her food too Blue Buffalo. changing my food from what he told me to put her on So u people know where Iam going. Change my dog food from A better brand that she has already on was bad I moved back the Philadelphia an I went back to this shop. Now my baby putty is back too her good old self. Thank to The love and care this pet store gives to any dog that walk on.

From the owner: We Carry Hi Quality Pet Food, Supplements and Supplies!read more

I am a fish breeder, so this review is strictly for their fish section and customer services…read morerelated to fish. Like most other pet stores (especially regarding fish), it is hit or miss. For a while i brought fish here to trade for store credit and would use the credit to get new specimens to freshen the gene pools of my aquariums full of home bred and raised livebearers. Unfortunately, most of the fish i got from here ended up dying within a week or so. I am not sure if it is issues with bad genetics, stress, water chem etc.. All i know is i have established tanks full of a few hundred fish being born, raised and moved on at any time and the only fish i have that die are the ones I get from this store. I do have a healthy Bristlenose Pleco i got from here, and one stunning sailfin molly, so it is not all bad. However, i can say with confidence that 9/10 of the livebearers (swordtail, molly, guppy, platy) i get from here don't make it a month. It is really nice of them to offer credit for stock, (honestly it should be standard but not all stores do it) but unfortunately not only were the fish I was buying back unhealthy, the supplies/food i would buy from there was priced higher than i see elsewhere. Brenden and Cole are 2 really nice and friendly guys who care about the animals and the customers.

Too many sick and dead fish. Too little selection. The fish keeper would rather be on his phone…read morethan tend to the tanks or become more knowledgeable. I gave it a few visits over a period of 10 months. Same experience.

Doggie Style Pets is a fantastic pet store in fishtown. They have several pet toys from dogs to…read morecats you can buy, pet food, and other accessories you can get. They also offfer training and obedience classes as well as grooming. I recently took my dog for grooming and they did a wonderful job. They made my dog feel safe and gave her the best treatment at a reasonable price. I cant recommend them enough for your pet needs.

The store has a big selection but their prices are really high compared to other pet stores in the…read morearea. They also have very unfriendly policies. I bought a $24 stuffed toy here and specifically chose it because the tag said '8/10 on the toughness scale'. After taking it home, my dog put a massive hole it in less than 5 hours. I took it back the next day and the staff was nice but said company policy was not to do anything if the tag was off. I was only looking for store credit, as I've spent more than $1K as a customer there, and they wouldn't do it. I don't understand why you'd sell products you don't stand behind. Other pet stores in the area have way better policies, and just as good of selection. I'll only shop at Ham and Bone down the street from here on out.

Nice little pet store that I've come to several times to buy some simple cat supplies for my cat…read more Surprised by the wide range of cat food available there. They do have a $10 credit card buying requirement to use.

What happens when your dog really loves her toy? You want to buy all of them, of course. What…read morehappens when the store your dog's favorite toy came from runs out of this toy? If it's Rittenhouse Square Pet Supply, they will reorder this toy and ask you how many you'd like to buy. And that's the story of how my pup ended up with six stuffed alpacas from Rittenhouse Square Pet Supply. Their customer service was top notch, and while my girl is stocked in alpacas for the next few years, I wouldn't hesitate to go back for a gift alpaca for another pup, or more toys to make my girl happy.