Mom had a ring that had been run over by a car in her jewelry box for years. I heard about…read moreJohnson's from a friend who has lived in Cary many years, so decided to take the ring in and see if they could fix it. The lady that helped us when we left the ring made no promises, but said they would try. She was so kind! Today we picked up the ring....and it was even better than new!! Not only did they fix it, they cleaned it up and it was shining like new. She is so pleased and the people there are so helpful. I will come here for any repairs and even a watch battery from now on. A small but wonderful store with wonderful customer service!

Johnson's Jewelers is the best place for anything jewelry. John and family check all of the boxes…read more Extremely honest, talented, kind, reliable and dependable. Growing up in Cary, NC I have been doing business with them for 35+ years and absolutely will continue to do so. They are truly THE model for how it should be done.

High price for changing watch battery and after providing the battery the watch stopped workingread more

When we moved to Chapel Hill we looked hard for a reputable jeweler (wife) and watch dealer (me)…read more After a lot of disappointment we stumbled upon the team at JM Edwards and were immediately impressed. Genuinely nice people who invest time in their clients to understand their needs and always go above and beyond in service. They aren't part of a mall, so the store itself stands out and makes you feel like you are entering a home and within they have an impressive selection of jewelry and (my favorite) are an authorized Rolex dealer. I think what makes them special is their ability to custom make pieces. To date we have bought 5 customized pieces of jewelry from them (at very reasonable prices) and each time we kinda had an idea of what we wanted and each time they patiently walked us through options, gave us honest opinions as to what works and doesn't, and guided us to a final design that left us feeling like we had walked away with something truly special. My wife and daughter LOVE their rings and necklaces - and I know there will be more in the future. As for me, my personal reward for being a wonderful dad and husband was getting my first Rolex (which is not an easy thing to do these days)! ;) Big thanks to Carl and the JM Edwards team! Looking forward to a long relationship!

We moved into the Triangle area a couple years ago and have had the need of a jewler a couple of…read moretimes. Mark Andrews Jewelers did a great and timely job in repairing a couple of heirloom timepieces I had. Again, just recently I had my wife's engagment ring in for repairs, The ring was fixed and cleaned days ahead of the estimate. It looks brand new and she is wearing it with joy. Thanks for some great work.

Came there to pick up a completed order. But after driving through rush-hour traffic for 20…read moreminutes to get to their store, they closed a minute early. We were there at 4:59 and the door was locked. Said insurance reasons didn't allow them to open the door again, that we should come back the next day at 10 AM.

Larry is the best! You won't find a more honest man or better Jeweler in all of Raleigh!read more

Personalized services at reasonable prices. Nice folks! Watch battery replacements only $5read more

I found the assistance I received here to be extremely helpful. I have a pair of 14K gold hoop…read moreearrings where the clasp had broken. The owner here gave me feedback on how it can be repaired the cost. He even reattached it but recommended new clasp to avoid future issues. I appreciate the professionalism and Prevision Quartz expertise on this visit. I do recommend them for jewelry repair services.

Wow, amazing. I never thought I could get this watch fixed (I took it to 2 different places before…read morethis) and precision quartz did! There was one small part of my watch they couldn't fix (but I didn't mind) and so they didn't charge me for the repair. I offered to tip them because of the effort and time but they said no so I had to leave a review instead! Thank you guys.

Bailey's Fine Jewelry was very kind and accommodating with my initial return after my husband…read morepurchased gold and diamond earrings for Christmas. I decided that for the investment, I would prefer an updated wedding band instead and was looking at a two-tone style. The sales process started smoothly, and sizing seemed straightforward at first. However, the communication around ordering and sizing became confusing. I was initially told the ring would take 5-7 days to come in, then 12 weeks, then suddenly it arrived. When the ring came in, it was still too large. After returning to have it adjusted, I was told the wrong size had been ordered (a 5.5 instead of a 5), and that it would need to be reordered again -- potentially another 12 weeks -- with no clear confirmation whether it could even be sized properly once it arrived. Ultimately, I requested a refund, which I did receive, though there was some hesitation due to timing even though the delays were outside of my control. The staff was polite throughout, and I genuinely liked the ring, but the inconsistent communication and sizing issues made the experience more frustrating than it should have been for such an important purchase.

A+ customer service. Went here to get a new battery in my watch and to my surprise there was no…read morecharge. Donations are welcome but not required. Also had my earrings cleaned too. Thank you Emilia for your great service. I will definitely be back.

We had a great time looking at engagement rings at Jared in Cary. Natalie the general manager was…read moreso knowledgeable and helpful. They had a lot of options and friendly staff. Would recommend!

Great professionalism. 5 stars. They helped me out with sizing my watch as well as some repairs…read morethat I need on other watches that are more vintage. They helped me out with no hesitation. Very warm hearted and helpful people.

Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

I have never had an experience where I was disrespected and misjudged so terribly…read more I bought jewelry at this location and paid in cash. I'd like to add the piece I wanted wasn't in stock. The purchase went smoothly and I left with a really positive outlook of Finks Jewelers with plans to return. They did state they had a 30-day return policy in case I did need it. I returned to Finks Jewelers a few days later in hopes of either returning or exchanging my piece of jewelry. Their return policy is 30-days from date of purchase and they disclosed that when I purchased it. I paid with cash instead of using my debit card. When discussing the return/exchange process, I was met with judgement, poor attitude, and lack of respect. Naturally, I asked to return the item after this interaction and suddenly the clerk started spewing out "a policy" dealing with cash payment and refunds. Now they were saying a refund could take up to three weeks because they have to issue a check. I would have gladly paid with a card if I had known and wish I would have never used cash at this establishment. I wondered why they couldn't issue me cash, but I found out why three weeks later. I pointed out that Fink's Jewelers failed to disclose the policy regarding cash purchases. Like any other individual, I was frustrated that I couldn't receive a refund. They happily took my cash, but couldn't return it unless they performed a circus act. Instead of speaking with me like decent human beings, they ostracized me and had me escorted out of the premises like a criminal. I was understandably very upset that I was being treated this way, and definitely made it known that the way I was being treated was a problem. Even after that entire ordeal, I still gave them the benefit of the doubt. The check was on the way and I chalked it up to improperly trained staff (MULTIPLE) having a really terrible day. But boy, was I wrong AGAIN. I followed up with them frequently for a week and a half after this incident with the only answer being "the check hasn't been cut yet but it is being expedited". Which is a horrible excuse because they have done absolutely nothing to make this experience any better. So FINALLY, I called back and refused the typical "run-around." It was clear, at this point, they were doing everything they could to prevent us from returning the jewelry. The check arrived a couple days later and when attempting to cash it, the check BOUNCED. I called Fink's Jewelers immediately. They gave me some childish story about them not knowing what was going on, which was a lie. And instead of understanding my obvious frustration with this company doing literally EVERYTHING wrong, the clerk put us on hold. After being on hold, the clerk comes back and commanded us to act professional. I have BEEN professional and tried to give this deceptive and judgemental company the benefit of the doubt around every corner, but they could not and refused to handle their business in a trustworthy and upstanding manner. The bank clearly stated if we were to deposit the check, it would bounce. I'm not sure why anyone would want to do business with these people. I will gladly take my business somewhere I am appreciated next time. This was my first time buying jewelry and this was my first time using this company. It's very unfortunate because I previously lived in North Hills and expected the same hospitality I am used to.

Got into watches this year and walked into Fink's a couple months ago. The staff was excellent…read more Shout out to Antony, the store manager. I have bought several items here and have always been treated with respect and courtesy, despite my plain attire and manner. They are also an authorized Rolex Dealer (I believe the only true AD in the area). Lucky for us, they are excellent. The demand for Rolex is insane, and for some ADs this gives them an excuse to be jerks. Not these guys, they will do their best to get you the piece you want, even if it might take a while. Transparency and courtesy are all a customer can ask for, and these guys have it.

Thanks to sales representative Jenna Donahue, my husband and I became quite knowledgeable about…read morecurrent-day furniture shopping in the early part of 2025. We have not moved for 26+ years and going from a 6 bedroom, 3 bathroom home in Florida to a 2/2 apartment home in North Carolina has us challenged on many fronts surrounding this life change. Jenna was super friendly and very supportive and relaxed throughout the morning of our shopping the Cooper's showroom in Cary. I had seen an upholstered king bed on their website which was the piece that drove us to Cooper's in the first place. Jenna let us know the approximate delivery time and it seemed way too far out so we walked the showroom pondering our options. There was a lovely console table that would fit just perfectly in our new space and Jenna arranged to have the floor piece delivered in a fairly short turnaround time so that we could have something lovely in our new home. When I called back a couple days later to inquire about that same bed we had seen at the start of our furniture search, Jenna was very helpful and super organized with getting us pricing and ETA's on both the bed and a narrow lingerie drawer that would fit our smaller footprint. All-in-all a painless and seamless process so far. We attribute this to Jenna's extensive experience and great demeanor. Thank you.

embarrassed to admit living in Cary 38 years, my first visit to Cooper Furniture two weeks ago. I…read morewas greeted at door by delightful woman Lori, she listened to my desire to replace living room sofas, noting what was most important to me. Her patience and educating me, having me sit in so many sofas ....led me to perfect one. plush, comfort, right depth and look. onto swatches etc etc...just ordered both couches! showroom incredible, upscale furniture quality impeccable, was able to customize Kincaid to my liking, yet at a price point I never thought possible....no need to travel to furniture marts...Coopers and Lori all I need! Excited at my old age and ever so grateful. will follow up in 8-10 weeks when delivered...best experience ever!