I called in Coffee Fix again after the great manager sorted out a free coffee and cake with me for my dissapointing experience in January.
The manager was really nice and apologetic about my experience, unlike some managers who would of probably put me on a "Do not serve list" for writing a bad review.
When I arrived, he greated me once again very kindly and gave me a large vanilla latte and a GF Brownie, he explained everything to me and even put a full cream egg on top, the brownie was actually very big, it was quite rich and with it's size it was hard to finish but still the brownie was quite nice, especially for gluten free and I am not a massive fan of chocolate either.
My past coffee was actually quite poor but this one was actually quite nice, you could hear him making the coffee nice and fresh and it just tasted nice and fresh, it was a good tempreature and my vanilla latte was very enjoyable.
If I consider a few good things about my past visit as well, with the toastie actually tasting good quality as well, I feel Coffee Fix deserves a big rating increase, one of the biggest I have gave, for the main reasons
Previously I couldn't understand why people wrote so many good reviews for this place, but now I actually do!
- The manager was fantastic and really wanted to make ammends and was fantastic, he wasn't bitter about my bad review and really was passionate and explained the dishes.
- The coffee was good quality
- Portion sizes of coffee and brownie were fantastic
- He even gave my friend a free coffee, which I really didn't expect as well as giving me a large coffee and cake. Another nice gesture.g
Thankyou Coffee Fix for sorting this out for me and hopefully I can come here more times in the future!
UPDATE: Sadly a bad experience today results in a downgrade for Coffee Fix to four stars, to one star which is even below the average rating I gave them back in 2015. I found the selection to be quite restrictive, especially due to the fact they had run out of all: sausages, eggs and earl grey tea on my recent visit, it became frustrating as it seemed most of the menu, which I wanted to order was all out of stock.
The overall atmosphere of this place was also ruined as they basically let a dog run wild around the store, it appeared to be running up to tables etc which really wasn't nice when I was eating to see it walking around, sniffing my chair and barking, another problem was with a customer (child) who was constantly banging on the table and screaming, I admit this can't be helped but the staff could have issued a warning to the customer, so it is more considerate on the rest of the customers.
My gluten free welsh rarebit was okay, it wasn't of the best quality but mainly down to the reasons discussed, mainly down to the poor stock of menu items and service, I sadly feel this place now deserves a single one star, the staff even struggled to tell me whether I could park outside or not without getting a ticket, which was disgraceful in my opinion. read more