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    Cody Shuttle

    5.0 (5 reviews)
    Open 7:00 am - 9:00 pm

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    2 years ago

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    Cody Wyoming Adventure

    Cody Wyoming Adventure

    (16 reviews)

    AVOID THIS YELLOWSTONE TOUR COMPANY AT ALL COSTS…read more If you're dreaming of a once-in-a-lifetime Yellowstone tour, Yellowstone guided tour, or Cody Wyoming Yellowstone tour -- do NOT waste your money here. We prepaid $458, woke up before dawn, drove 90 minutes, and stood in the cold, pouring rain before 7AM on a street corner with no shelter, waiting for this company's so-called Yellowstone National Park day trip. The tour van NEVER showed. We called repeatedly. "Michael" kept brushing us off -- "She's only 2 minutes late... she has other stops" -- and told us to just keep waiting. One full hour in the rain later, we asked for a refund. His solution? "Come back tomorrow." (As if we had nothing better to do than waste another vacation day waiting on a sidewalk.) The next day, they denied our refund. To add insult, the "guide" claimed she drove past us THREE TIMES and had "witnesses." Yet never called us -- despite having our phone numbers -- then blamed us for "missing" the pickup! She even admitted this happens often... then hung up on us. BOTTOM LINE: * No-show Yellowstone pickup * No way to reach actual guide/driver * ZERO customer service -- only excuses * NO refund Save yourself the headache and heartbreak. Choose a reputable Yellowstone wildlife tour, Yellowstone sightseeing tour, or Yellowstone day tour with real transportation, real communication -- and at least a shred of integrity. This company should be ashamed to use Yellowstone in its advertising. Please see the completely unhinged reaction of the owner/tour guide below . We had no conversation with her on the day of the tour . Her reference to witnesses and slander of calling us scammers when she's the one who took our money is truly disturbing.

    Booked an open air van tour with CWA, called a few days ahead and confirmed pick up location, with…read moreMichael, was told where to meet the van and by what time (by 7am). I arrived at the location at 6:52 am, saw the van/driver parked and I found a spot to park. By this time, the van was driving off at 6:55am! I called the main number 3 times, got voicemail and a 2nd number to call. I called Michael at 7:02am to make sure they were coming back. He chuckled at me and said, "It's only 7:02, there are multiple vans" so I and two other passengers waited. We ended up making multiple phone calls to Michael and he could not tell us what was going on or why no one was coming back for us. We finally left at 8am. We waited for an hour, and never saw another van like the one I saw when initially pulling up. Now, the owner Sunny will not refund our money and is making up lies about circling back 3-4 times and couldn't find us. That she has a van full of people who signed affidavits stating she did this. We were on the corner, able to see the main and side road the whole time. That did not happen. Just refund our money, admit there was a mistake made. Be professional. Look at the 1-star reviews on Google. Seems to happen fairly often.

    Cody Shuttle - tours - Updated May 2026

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