Starting this review by saying the front desk and vet techs are all great. No complaints with them…read more Now, on to it...
Avoid Dr. Grinstead at all cost. Not only is her bedside manner lacking (most of the time she spends minimum time in the room, doesn't listen to what you have to say, and you spend the rest of the time asking questions through a tech), but she's misdiagnosed our dog multiple times. I try to avoid her whenever possible, preferring the other two doctors, but when you have an urgent concern and she's the only doctor in, you have to go with what you're given.
The real issue with her started this past October. We brought our dog to Eno for a routine dental cleaning on 9/29 (performed by Dr. Grinstead - I didn't get a choice of who did it). He had two little incisors taken out due to deep pockets, but otherwise was given a clean bill of health. Two days later, he couldn't lie his head down. When we brought him in to be checked out, we of course got Grinstead again. She looked at everything on the dog except his mouth (didn't even peek at the extraction site) and told us it was probably acid reflux and neck pain. Fast forward a month and a half, through multiple visits to urgent care, the ER, and Eno, and we find that our dog has an abscess, instability in his lower jaw, and a bone infection. At no point in this entire process did Eno ask to perform xrays or other diagnostics to determine the cause of our dog's pain; they just kept throwing pain meds and muscle relaxers at us. What's worse is that Grinstead's first diagnosis of neck pain haunted us through every other appointment from then on out, because that's what people were looking for, even when I asked if it could be his mouth. Even after urgent care and the ER laid eyes on a sore under his tongue (which I fought for them to look at), the first response I got to an email to Dr. LeCuyer about seeing blood on his blanket again was, "Are we certain that the blood is from Loki's mouth and not his urine? I know he was having issues with a UTI at one point so just wanted to double check on that." Really?! I've been fighting for over a month to have someone check his mouth for issues, and you're still trying to pass it off as something other than his mouth? It's absolutely ridiculous.
So here we are, thousands of dollars in the hole, with a dog still suffering from mouth pain, and having to be referred yet again, this time to a dental specialist, all from a supposedly picture-perfect cleaning. I'm furious, frustrated, and wrecked that we're a month and a half into this and our dog has received no relief. I will never recommend or patronize Eno again.