I truly hate to write a review like this, but as a fellow business owner, I believe in the…read moreimportance of customer service. I always strive to treat people well, even in moments where I may feel I'm right. That's just part of doing good business.
Back in August 2019, I rented the Dripping Slime bus for our kids and nephew to make slime. The owner was kind and respectful, even though the air conditioning wasn't working in the Houston heat. I chalked it up to growing pains since she had just started the business, and I appreciated her professionalism and warmth.
Fast forward to yesterday, I was excited to bring my 3-year-old daughter to the storefront for her first slime experience. She wasn't born yet during our first encounter, but she's really into slime now, so I thought this would be perfect.
When we walked in, the initial staff was welcoming, although they didn't seem to know about our reservation. No big deal they got us started right away. There were a few teenage boys working, and while it was clear they were still learning how to engage with customers, they were polite, helpful, and attentive. Everything was fine until the owner arrived.
The moment she walked in, the energy completely shifted. I instantly recognized her as the woman who helped us in 2019, and I was genuinely looking forward to congratulating her on the success of opening a storefront and offering encouragement. But I never got that chance.
She came in with a visible attitude and immediately began loudly scolding and cursing at the teenage staff, right in front of customers and children. Her language was inappropriate, and the tone was aggressive. There were only two customers present: myself and another mother with her young son. My daughter is just 3 years old, and the other kids in the space couldn't have been more than 10. None of us were acknowledged or greeted, just subjected to that energy.
It was uncomfortable, unprofessional, and extremely disappointing. The entire atmosphere shifted in a way that no parent would want their child around.
What hurts most is that I intentionally chose this business over other options, like Slimoo, because I wanted to support a Black-owned business. But as a community, we have to do better. Success isn't just about having a great product or idea, it's about how you treat people. And the repeated complaints in her reviews about poor customer service suggest this isn't a one-time thing.
Unfortunately, I won't be returning or recommending this place. The teenagers there did their best, and I feel for them, as well as for the customers who experienced that energy. But ultimately, the owner's attitude will be the downfall of this business if it doesn't change. People will go out of their way to support great service, even if the product is just average. But if the service is bad? Customers will go elsewhere.
I sincerely hope the owner takes this as an opportunity to reflect, seek some customer service training, or perhaps reevaluate if this industry is really the right fit. Not every path is meant for everyone, and that's okay. But treating people with kindness and respect should never be optional.
