Definitely don't recommend. They are still stealing from costumers. I chose some of the cheapest pairs of frames, listed for under $40, and after I used my insurance, I still ended up paying $150 out of pocket for some basic, low quality frames. Don't buy glasses from here. Use the Groupon deal to find out your prescription, and once you get that, I recommend going somewhere else. They are literal thieves. read more

Coco's Vision - Eyewear & Opticians Near Me - Astoria, New York

Fraudulent sales strategy, promise at one price, but when you pick up the glasses, they want more from you. Very disappointed.

I was surprised how can any business provide service like I had! I drop my eyeglass prescription on 4-24-2023 and still did not receive them!!! Customer service was so bad. Every time I call for the status they told me will be ready next week then when I call on the Promise date they answer next week.............!!! God only knows when that next week will come! Store staff denay me to provide the store owner's contact information. Store Staff threaded me to provide future services. I reported to the Consumers department with the proof of voice conversation record and other related documents. Please think twice before you drop off your eyeglass prescription in this store read more

I was very impressed with Dr. Mintz. I'm 51yo and have had many eye exams, but this was the first time that I've learned so much nuance and detail about how my eyes are shaped, how they interact with contacts/glasses/reading-glasses, how lens design impacts comfort levels, and other personal details. He ended up tweaking my prescription and recommending a looser-fitting lens that I have to admit is noticeably more comfortable! He was also kind enough to dial me in on the right reading glasses that I needed, and refer me to an opthamologist for health maintenance. Plus he was a cool dude to chat with! Many thanks to Dr. Mintz and I will certainly go to him from here on out. I heartily recommend others do the same. read more

Update: The insurance company investigated their fraudulent activity and gave them an opportunity to defend themselves which they did not. In the end, a year later, the insurance company took back the money they stole and confirmed that this business committed insurance fraud. If you have Medicaid or MetroPlus, go elsewhere as they are about to lose the ability to bill these companies do to their fraudulent and criminal activity. Their information has been turned over to the state and federal government to be investigated for their illegal activity. read more

NO STARS, I only rated 1 start so I was able to post how horrible their service is. This place is HORRIBLE! They do not fill prescriptions accurately. I've been trying to get a prescription filled since 3/17/2022, today is 5/20/2022 and I'm still unable to See with the glasses. They promised a refund on 5/16/2022 and didn't follow through. They returned my frame took the lens back and refuse to refund my money. I've worn glasses my entire life, I know when I' unable to see out of a pair of glasses. BETTER Business Borough (212)533-6200 I'm going to be calling to into them. read more

Terrible- liars. They kept misrepresenting what happened with the prescription for two months and kept blaming insurance but turned out that insurance sent the glasses a month before and they just didnt even bother to check. The front desk personnel barely knew how to look up whether they accepted the insurance., let alone figure out what happened with the glasses. read more

I had a wonderful experience with the optical doctor earlier today. He was very informative about what astigmatism meant and any questions I had. I was given contacts for free with my $50 eye exam for both glasses and contacts ! They're two week contact lenses and the doctor is making sure I'm 100% comfortable with them before actually prescribing them. Which I think is amazing ! read more

Where do we begin. Dont take your kids family here. Starting from front to back. Treating customers like they are stupid. Just take your money on groupon on insurance and the service is horrible. When they dont hire high schoolers it seems or they dont understand English. I ended up ordering glasses for my son but regret it. Attitudes of the front know it all bottomline no respect for us who are paying you. Always different providers. Better off going to cohens optical. Rude and no clue how to run optometry. read more

DO NOT FALL FOR THEIR GROUPON CATCH, try to avoid this place at all costs. You will infact pay higher price with groupon. As they say 'Groupon Pricing is different' sales lady behaves like she own the world and the store. Her name is Emma,i have never been to any optical place with such bad customer service. She shows frames as if she is doing customer a favor. And try to 'Upsale' things for higher price. Ridiculous pricing '299' for frames that sells for '99' bucks. Guy whose name Germian is ok. This one star because of him. It would be zero for emma. The lady who shows the glasses read more

First time being seen here... and let me tell you, it won't be the last! I had to wait a little passed my appointment time but that didn't bother me at all. It's a nice, quaint, clean place. The doctor was very informative and kind. He even put my contacts on for me! Which is new cuz nobody's ever done that! Lol Also, can't beat the great prices here and pretty decent variety of frames..I was able to find a cool, non-branded pair. Don't know what the issue about the Groupon is about... but $50 for a contact eye exam and I believe $40 for glasses?! Pretty nice! Also staff was very friendly and accommodating! read more

Another success of COCO'S VISION staff I am a loyal customer of this excellent optician the best in Astoria Located on Steinway and Broadway by accident my daughter sat on my glasses and of course they broke down even more the professional attention of Valentina and Maira I was referred to the Best Craftsman in glasses Roman who in a few minutes gave me my repaired glasses they were brand new thank you very much to these Lovely and Very Professional people Valentina Maira and Roman who treat each guest like a piece of gold I highly recommend to go to COCO'S VISION to all my friends and family where you going to see your dreams come true read more

I just received a statement of benefits from my medical insurance-Emblem Health. Coco's Vision Designers is an in Network provider. As per the agreement between my insurance and Coco, my co-payment is $40. Coco charged me $88. Not only are they incompetent and produce defective glasses, lazy, and don't correct their mistakes, but they are also corrupt and overcharged customers. read more

Poor service and not so friendly not happy at all avoid going here they don't give the right eye prescription

I usually never write a review, but I have to say that this optical is the place to go for all your eyewear needs. From the staff to the Doctor everyone is so welcoming and professional. They were so helpful in getting me the perfect glasses and contacts at a great price. The Doctor is super friendly and knows his stuff. Thank you for everything. I'll be back soon!!! read more

Need your eyes checked look no further than designer optical located on Stienway!!! This isn't my first time here but the service they provide here is a true A plus. This was an awesome experience all the way!! From the Customer service Michelle provide me to the eye visit with Dr Mintz. I love the simple fact that Michelle is so attentive of what I'm looking for and I need. She's so understanding and informative. She was a delight! Oh man Dr. Mintz is interesting, forget interesting he's amazing!!!! He is all about teaching and empowered each patient of what they need and why they need it. It's not a dull visit. I learned a lot!!! Will definitely be coming here for years to come and recommending this place! The staff was truly incredible not many like them out here!!! Thank you!!! read more

This place is a hidden gem! I'm so glad I went. The doctor was happy to listen to what I had been told by other optometrist's and quickly helped me decide on the right contacts I needed. Super friendly and I will be returning! read more

Everyone is super nice here and ready to help you! Prices are unbeatable !!!! Got a really good deal for contact lenses ! 50$!!! Doctor was very nice and answered all the questions I had for him. The girls at the counter too were super nice ! Will def. Be coming back here!! read more

Had to go back 3 times to get contact lenses adjusted, and the doctor still could not get it right. Just got my eye exam at a proper eye clinic in Manhattan and they gasped when I showed them the 3 different contact lense prescriptions they had me try; it made absolutely no sense. I also requested my prescriptions to be emailed to me 3 times, I have never received them. Total hack! Don't go! read more

Dr. Mentz is not only a fabulous eye doctors he is a wonderful human. He sees it all!

I came here about 4 years ago and found some gorgeous glasses with the help of the woman at the front. She was patient and honest about which frames looked good on me, and I left feeling beautiful. I called yesterday to find out about replacing the lenses, and the woman on the phone was kind and patient and broke down the cost very clearly for me. When I went in with my frames, she was not pushy at all and very understanding about wanting to continue using my Dior frames. She showed me a chart breaking down the different lens options. I REALLY liked this, because I rarely understand the breakdown of what I'm paying for at an eye doctor. The prices were really fair, and they even agreed to swap the lenses of a frame I DIDN'T buy there at a 25% discount. I highly recommend Coco's Vision! read more

Found a great Groupon deal for this optical and I have to say I am very pleased! Waited about 15 mins to be seen by Dr. Mintz and he was very lively and knowledgable doctor! I explained my frustrations with my vision and he gave me a thorough exam. He made sure I felt 100% happy with my vision. He checked for both contact lenses/eyeglasses. He gave me a pair right there and I walked out feeling rejuvenated! Will definitely come back to get checked by Dr. Mintz again. Also, Paula the receptionist was wonderful. She made sure I left with my prescriptions. She just has such a warm presence about her. It was really great meeting her. Definitely recommend this Optical. read more

I came in at about 6:20 with every intention of buying new frames, and the saleswoman told me that she was closed; when I asked what time the store closed, she said 6:30. The door was open and very clearly open for business. Then she ran into the bathroom and basically got ready to leave. Listen, we all have places to go, but this is ridiculous. Don't recommend at all. read more

Great local business. Better than the chains nearby. Takes good care of you even after purchasing. Will text instead of call (per request). Eye doctor really cares about the health of your eyes, very thorough and a straight shooter. Got both eyeglasses and prescription sunglasses, both lovely. Thanks Coco's! read more

My experience with Coco's vision turned out to be bad. I DEFINITELY DONT RECOMMEND this place. At the beginning everything was nice, I came to check my eyes and get glasses, so the doctor by the name Robert Mintz (idk if I wrote it correctly) took care of me, after that I have chosen a frame and lenses for glasses. They said its gonna take about 4 days to get my glasses ready. I paid 110$ which was very cheap. Yes their prices are very cheap BUT THIS IS A TRICK, beleive me, they don't do their job in proper way. Their customer service is HORRIBLE, I mean there is NO customer service at all. Here is a continue to my story: after 4 days I got a message that my glasses are ready so I went to pick them up. I was wearing contacts at that moment so I couldn't check my glasses at the store. In the evening that day I tried my new glasses on, OMG I didn't see anything at all. I was feeling like the lenses inside where just zero, like no lenses in the glasses. I don't know whose fault it was exactly, either their doctor who was checking my eyes and probably didn't do a good job or the person who is putting lenses inside of frame-maybe he mixed it up and by mistake put me different lenses. Nobody knows what happened. So the next thing I do - I go back to the store (it was on Saturday August 25th) I see the girl who is working there was different that day. Her name is LINDA. I explained a situation to her and she said: "You need to go see a doctor again but there is a line right now so you have to wait at least 30 min". I was shocked in that situation when it was their fault that they messed up my glasses for which I already paid and now I have to wait to see a doctor. I asked her if I can go first and not wait in the line. She said : NO. She didn't say any sorry, no apologies at all. She told me I can come in on Monday when its gonna be a different doctor. I said ok. I came in on Monday around 12pm, I see that girl LINDA again. I said I came to see a doctor, on what she said that on Mondays doctor is coming only in the evening. I said why she couldn't tell me this information before when I came on Saturday. I said how many times I supposed to come here to get my glasses finally fixed??? I was already loosing my patience with all this fucked up situation, when she said: "WELL, ITS NOT MY PROBLEM" Excuse me??? I also work in the customer service and I know how this situations should be handled. And its definitely not the right way. LINDA didn't have an idea how to work and talk correctly to customers. She didn't even try to help me solve the problem and give any good solution or right direction. She was mean and has a bad attitude. After all that I didn't have any choice as to ask for the refund and left that store with very bad feelings. Most of the reviews here are fake, so be careful guys. I also hope that the managers or the owners of this place will take care of this situation and hire more professional people who knows what CUSTOMER SERVICE is. read more

Had a nice experience at Coco's Vision 2 weeks ago. I was the jerk who slept on and his glasses right before he's going on vacation, so I was in a bit of a pickle because I needed an exam, new contacts, and replacement frames with lenses, and I was leaving for Cali in a week. The Groupon voucher was $40 TOTAL for the glasses/contacts eye exam combo, plus $200 TOWARD frames. Found frames I looked at for $199 (score!) so I was disappointed when I found myself paying a couple hundred more $ for the lens themselves to be made and fitted.... just buyers should be aware that those $30-50 everything-included Groupons will likely require more money to get the final product made. So ok, all this being said, the people that work there are simply the best. Lisa handled me as a customer in a very professional and warm fashion, and the eye exam doctor was equally terrific. So friendly and knowledgeable the entire time. Staff are great, period. read more

Got two pairs of glasses for a decent amount. They were very nice and they have good quality frames/glasses. It's important to have great quality frames because they need to last a couple of years. I like how I have a year worth of insurance on them as well so if anything goes wrong I get replacement lenses no questions asked. Would recommend to family and friends/co-workers. Side note they are friendly. Ms. Rene is great to work with and knows what she's doing (aka Ms. Squeaky) read more

I bought the $ 43 groupon which gets you a contact lens fitting/exam and $ 200 credit towards glasses (frame and lenses). Doctor changed my prescription slightly, said my left eye was being over corrected, and he also changed the diameter on my contacts so they won't grip the eye as much, he said they would feel less dry at end of day. So far, they have been about the same as before, which is fine as they weren't really that dry before anyway. I picked frames that would be included with the credit, they are nothing fancy but do the trick. Overall, its a great deal and was pleased with the service. read more

Omg , these people are super nice! I went in with a living social deal and i had misinterpreted the deal. What would of at most places left me feeling like i had wasted my time and money, was the opposite here! Not only did the woman who worked there let me use my deal towards a pair of sunglasses (which by no means was mentioned by the deal), she also gave my bf a FREE eye exam AND let me keep my deal so I can gift it to some one who might need it !!!!!!!!! Not only is it EXTREMELY RARE to find such nice people out there but to find them in NY??!! Seriously an awesome place to go, even when i was picking out my sunglasses they literally went through almost every single pair to try to find something that I would like . Needless to say I love this place =) read more

I walked into designer optical yesterday for an eye exam and was super impressed with Dr. Mintz! Not only was he friendly and funny, but he is also clearly great at his job. This is the first time that I've felt like an eye doctor has taken the time to explain everything he's doing to me while also asking questions to ensure that my contact lens prescription was right for me. I highly recommend this location to anyone who needs a quality specialist rather than just another doctor who barely does his job. I know where I'll go for my eye exam next year for sure! read more

Very helpful staff and the optometrist is attentive to my eye's health and condition. Prices are reasonable as well.

The doctor is wonderful, he is extremely experienced and actually takes his time to ask questions about your over all health. He is funny and very welcoming. He workers are also very nice. I highly recommend coming here if you want the perfect prescription for you. read more

I became a customer of this shop because of a Groupon deal, and it was a great decision. It's one of those places you wouldn't think you'd go into or be a fan of because it isn't "main-stream" but I thinking, "eh... $50 Groupon for an exam and a pair of glasses... who cares what it's like" When I arrived, I was greeted warmly and was helped very thoroughly with the different glasses I was able to choose from. I would give I-sight 5 stars if there was a little bit more of a selection, but I ended up finding a really great pair despite that. All the glasses are encased, so the friendly assistant, Lisa, had to retrieve each pair, which wasn't annoying and she didn't seem to mind pulling out what seemed like 50 pairs to try on. She even suggested a few pairs too. After finally deciding a good pair, she went through all the options of lenses that I could purchase explained their merits. It's easy for me to fall for an up-sell since the coupon was a great deal and to paying a little extra for high-end scratch free and shatter proof lenses is just a smart investment. After I picked out my glasses I had a quick and easy exam with their doctor and all was said and done. My glasses will be ready in 5 days (it's a holiday weekend, so that's a reasonable wait) and I can't wait to get them. A good bonus is that Lisa said I could come back and get new lenses for my current frames for a discount. I love my current frames, but the lenses are really old and need an update, but I've been hesitant because other places, lens crafters and eye masters are too expensive ($300 range). But she is going to do it for me for much cheaper. So I'll be able to keep my current frames and have a new pair to wear to. You have to love what you buy when you go for glasses because they are on your face EVERYDAY! And I felt that when I was there. I highly recommend this place and am very pleased. My boyfriend is going to buy the Groupon too so he can update his frames with them too. Thanks, I-sight Optical! read more

Dr. Mintz is a great doctor who really has your best interests in mind. I had to get my prescription fixed and it was no problem! Plus, he's a great guy! The staff is very nice as well! read more

I HIGHLY recommend Coco's!!! The owners and staff truly care about the patients/customers that walk in there. Father and son helped me yesterday and accommodated all my needs. Prices are BEYOND reasonable and they carry quality glasses and contacts. Dr. Mintz gave me a thorough eye exam and I was all set within less than an hour. Everyone explained everything to the "T" and I left there understanding my eye condition 100%. Again, HIGHLY recommend Coco's for all your optical needs! read more

Everyone at this place is great! Super nice and very patient, love Ms. Rene ...Dr. Mintz is the best, knows what he's doing. I had to get new prescriptions for my glasses and contacts. Since I was having issues with my contacts, he took his time finding the right fit for me and took proper measurement and steps to make sure I was happy and my eyes comfortable. read more

This place is great! The friendliest and most helpful staff that I've come across in my twenty-two years of wearing eye glasses. I had trouble finding the right frames to fit my face and they were as patient and helpful as I could have hoped for. I not only found a great frame but I found a great store and staff that I look forward to frequenting for many years to come. Thanks for everything!!! read more

I went to Designer Optical on a whim. I was walking towards my usual optometrist at Cohens two blocks up, but thought to try this new business since it was closer. I was seen immediately. The staff was friendly and professional, the office clean and conveniently located on the corner or Broadway and Steinway (2 min or less from the Steinway subway stop) and Dr Mintz, the optometrist, professional and personable. They take all major insurance companies and are reasonable priced. It was my first time getting contacts and the Dr and staff spent 20 minutes showing me how to put them in and remove them, instructing me on care and upkeep. I recommend this office and Dr. Mintz to anyone looking for eye care in the Astoria/LIC neighborhood! It's good to support small local businesses like Designer Optical! read more

Love it.Got great attention. Cant wait to see glasses

bad. stay away!! they seem nice but dont know what they are talking about. front of store looks nice and clean but patient room and bathroom gross! read more