*** Don't come here ***
This was by far the biggest letdown/disappointment of my lake vacation, and even the whole summer. I have always wanted to try this place when I went down to the lake, but due to the fact it is all the way in Gravois Mills, I never made it out. Finally this time down, I planned this as an activity with my parents, our family friends who are elderly (they live on the lake and have been here when they first opened), and my best friends. My friends arrive before me, and try to be seated just the two of them. They tell them they are only seating large parties, and would have to wait until we all arrive. They were very put off by that, and wanted to leave, but we were only a few miles away, and I talked them into staying, because as I stated I was very excited to see/try it. If only someone like me wrote a review to warn me away I could have saved us the trouble.
First thing I noticed as all the drunken 20 somethings by the pool. I was hoping to get in the pool there and relax, but it was so overcrowded, and people weren't getting out, yet pounding beers, so that thing had to be Pee City! Ick!
We are seated shortly after we arrive, and looking at the menu about caused my wallet to have a heart attack. We had looked at the original menu that our family friends had, which was from last year. Since then, the prices have went up anywhere from 25-50% depending on the item. I was looking forward to a buffalo chicken pizza, but for a 14" pizza, it was 24 dollars. I have never seen that small of a pizza that costly. Sarah and I decided to share the nacho's, so we could have a few drinks. The nachos were very plain and boring. No real flavor to speak of. My mom and dad shared chicken tenders, which they said were okay, but the fries were cold, stale and overall unappealing.
My best friend and his girlfriend ordered coconut shrimp, which were okay, although cold when they came out, but good flavor. His girlfriend ordered a BLT, but didn't want the garlic mayo on it. Sadly, it arrived with it just dripping with the stuff.
Our family friends had ordered a Philly Cheesesteak. When it came out it was very, very burnt. We were all starving, and the waitress was nowhere to be found, so we picked around the food a bit that we didn't care for, just to get something in our stomachs, especially since the food took close to a half hour to come out after we ordered it. Once the waitress came back out, we attempted to send back our food for new stuff, but none ever came. We inquired about this, and she just thought we were done with the food, rather than needing it exchanged, even though we cleared told her to take it, and show it to the manager/owner and see if he things it was acceptable.
Eventually the owner comes over to our table, and speaks with us about the experience. All the time he was very combative, cocky, and rude to my mom, who generally is the one who takes charge of these situations, as she was in the food service industry for 20+ years. He refused to take any of our food back, give any substitutions, or remove any of the charges from the bill. After a very heated back and forth, he says "I am not going to do anything for you (my mom, but I will do something for her (my family friend)" and storms off. He comes back, still having not removed any charges from the bill, and brings her instead a nasty looking piece of orange cake for our troubles... Never apologizing for how bad of a time we had, or trying to remedy the situation.
All in all, this was my worst culinary and service experience this entire year, and maybe ever... especially for such a hyped place. I don't know if he will see this review or not, but if he does I would expect a full apology, and some sort of grand gesture to change my mind about this place. I won't be back, and neither will any of the large circle of friends we know at the lake. read more