I can't recommend Coconut Pointe Ford in Estero, FL enough! Our recent experience purchasing a new Ford was nothing short of exceptional. From the moment we walked through the doors, we were greeted by a friendly and welcoming team that made us feel like family. A special shoutout goes to Eric, our sales representative, who played a crucial role in our journey. He took the time to understand our specific needs and preferences, guiding us to the perfect vehicle while keeping us informed every step of the way. His attentive communication and dedication made the entire buying experience enjoyable and stress-free. Another standout moment was our interaction with Billy, the finance manager. He went above and beyond to ensure we received the best possible rates, even matching what our credit union offered. His expertise and commitment to making the financing process seamless truly set this dealership apart. What impressed us even more was the high-tech systems in place at Coconut Pointe Ford. The sophistication of their technology not only made the car buying process smoother but also enhanced our overall experience. It's clear that they prioritize customer satisfaction and efficiency at every step. Finding a car dealership you can trust is crucial, and Coconut Pointe Ford, has earned our trust wholeheartedly. Their dedication to providing excellent service, a welcoming atmosphere, and a knowledgeable team makes them a top choice for anyone in the market for a vehicle. If you're looking for a dealership where you can feel confident in your purchase, look no further than Coconut Point Ford in Estero, FL. read more

I live in Key West, FL, but recently purchased an F-350 from Coconut Point Ford. Although I used a car-buying service to negotiate the deal long-distance, since finalizing everything, I have been dealing with Sam Perri, the Fleet Sales Manager, and I have been extremely pleased. He picked me up at the airport exactly on time, drove me to the dealership, and took me directly to his office to take care of the paperwork, etc. He then took me to the truck and explained all the basics thoroughly and provided his contact info in case I had any questions. I have since contacted him twice, and he has responded both times in a timely, friendly, and professional manner. Also, I should add that when I picked up my truck, he made sure it was spotless and ready to go, and he never once tried to pressure me into buying anything I hadn't already agreed to (i.e., extended warranties or any other "bells and whistles" which I wouldn't have wanted). Overall, he made the whole experience efficient and pleasant, and I have no doubt that he will take care of any issues that could arise in the future (although I'm not expecting any). I love the truck, and I truly appreciate the exceptionally good treatment. Thanks Sam! read more

My wife loves her 2011 Mustang and we were very pleased with the work of Coconut Ford. We want the best work, so we prefer having Ford work on it. Even though we have to pass a Ford Dealership ( we live in Fort Myers) to get to Coconut Ford, we are willing to go a little farther to get great service. Brian ( one of the service managers ) smoothed out the details for us so that the end result was excellent and... better than expected. It is hard to find service that meets your expectations today... so my wife and myself are ecstatic to be able to recommend service of this caliber. We will continue to love our Mustang, and although modest, we enjoy it more than we would almost any other car and more than any other car that we have ever had. Thanks! read more

. I have a 2000 Mustang that has a leak in the middle of the Engine. I see the drips on the floor of my Garage. I take it CPF and gave them a list of things it needed. Two days later, I had nothing done to my Car, and no one even had time to look at it. A couple of the items could have been taken care of at the Quick Lube, and that is where I took it a couple days later. Engine is still leaking, but will have that taken care of somewhere else. I also called an other Ford Dealership in the area, and they didn't have time for me either till middle of June. I Friend of mine said, and I believe it, that they really don't won't to work on my car. Too old. But this Gal is going to need a new one someday and will I return to CPF = No ! read more

I have had the worst experience after buying my car from this dealership then any other dealership ever. I spent several thousand dollars on warranties and when I have taken my car in for the services covered, each time I have difficulty getting what was promised completed. When I called and spoke to the sales manager I felt his response was very rude to my complaint and concern. The information I was told by my salesman is now being told to me as not true and "they would never have said that" (like I would just come up with the information out of the air) by the sales manager and I need to read my pamphlet. I would not recommend this dealership due to my poor customer service experience. read more

On Tuesday I came in for a new set of tires and a premium car wash. I had an appointment for 2pm, and I arrived at 1:40. I was told it would be no longer than 2 hours, probaly less. I told the service manager Mike that I had to be out by 4pm at the latest to make another appointment. At 4:15 I was told my car was ready, although they had not yet washed my car. Being alrady late, I decided to forget the wash, pay and go. After one mile on the highway, my dash signaled a "low tire", but I was already late and didn't have time to retrun. The next day I took my car to another local tire store for proper inflation. read more

I had a serious problem (not starting) with my Ford 500. Got it running by luck and took it to the "Quick Lane" at Coconut Point Ford. Steve Boyle, the service manager and his expert mechanic Nick, were fantastic. The problem was very hard to diagnose, but they stuck with it and found advanced corrosion in the fuse panel. Many repair shops would cheat you and sell you parts you don't need, but Steve fixed my car and didn't install any parts. I was very impressed with their honesty and friendly service. I will be back! I know how hard it can be to find a mechanic you can trust, but I found mine! read more

The Service Department at Coconut Point Ford is just outstanding. My Service Advisor was Desiree Ratliff and she certainly exceeded service expectations in every respect. For over 40 years I have been servicing all my vehicles at the dealers where I have bought all my cars/trucks. I was very surprised of the knowledge and friendliness of the staff and their willingness to go that extra mile to make the customer feel at home. And what is most important, their prices for services are just phenomenal and you know that they are doing the job right. Congratulations CP Ford! read more

Tonight, 10 min. to closing---everyone was gone except David. We had just gotten a Ford Edge rental at the airport and with no manual and not familiar with Fords we couldn't get the lights to go off several minutes after we left the vehicle and went into our condo. We went to CP Ford, and I knocked on the door of the office---a man named David came outside and graciously took us through several questions we had including the light symbols, etc., He stayed late to help us.....we will never forget you, David!! PeteMN read more

Just recently I enjoed a great experience @ Coconut Ponit Ford in Estero Fla. I had a great sales person in Sal Tabbi Who Helped me with what my needs were & worked out a super deal for me. Sal along with finance person Bob Bean & also their sales Manager treated me right and made me walk out of there a happy man I am alreaady looking forward to dealing with them again for a car for my son in a few months when he starts college I recommend Sal & Coconut point Ford to everyone looking for a car or truck read more

"New Car Purchase" I recently purchased a 2017 Expedition from this Dealership through Joe Bammer the salesman. Can not say enough about the professionalism and attention to detail demonstrated by not only Joe but Bobby Collins, the manager as well. Both individuals were a pleasure to deal with. No pressure, good results and did exactly what they said they would do. Stand-up guys! I would highly recommend both gentleman to deal with for a new auto purchase now and in the future! read more

Coconut Point Ford is an amazing place to get my car serviced! Very dependable and gets the problem fixed in a great manner. Steve from the fast lane is amazing and always take great care of my car and making sure I know what's going on... He is a true professional as is Brian Kline my Service Adviser. They are honest and trustworthy! I have been going here since September 2009. Mr. Bobby Collins does a wonderful job at keeping the place running "like a brand new car!" read more

This Ford dealership location is the best we have experienced with Ford. We are Canadian and we ran into an issue with our truck and the service advisor, Desiree, went out of her way to help us solve the problem. Needless to say we are driving our vehicle with no issues and the problem was solved and our dealership in Canada paid for the repairs. Thank you Desiree and Coconut Ford for you help. Very much appreciated. read more

Great Service! I recently had my Ford F-150 in the shop for a rear-end overhaul and some other PM work. I found the work to be on-time, well done and no issues. In particular, I found their service manager, Victor Hyer to be outstanding in terms of follow-up, courtesy and attention to detail. He even assisted me in resolving a matter I had with an after market warranty company. read more

i really love this car lot. they are always upbeat and they go the xtra mile to make your deal.we went to five other dealers here in fort myers and they seemed like they did not want to work with us. we are so glad we went to coconut point ford. thanks to bobby and stu we are drining a new fusion. i will tell every i know how great they are. keep up the great work guys. read more

I have bought several trucks from coconut point ford.I have NEVER had a bad experience there .Bobby Collins the manager there has made certain all of my trucks were ready when they said they would be,I had 1 problem with service and it was taken car of ASAP. So I would send family and friends there to buy a vehicle or have service done there read more

Absolutely worst car place I've ever been to everybody so rude in staring at you big fat ugly people work there and they just want to steal your money and give you nothing it's good to return never ever go there again and I recommend that no one else ever goes there! read more

Just bought a car here (first time on my own) and they made the experience simple and understandable. I asked a lot of questions and they were happy and patient when answering. Vinny, Dave Thomas and Billy were super helpful in the process! read more

The service I receive at Coconut point Ford is always first rate. Special credit to your service manager Brian, he treats me pleasantly and professionally and when he promises something he follows up and makes it happen. Very good job!! read more