From the moment I spoke to Andrew D. regarding an issue with our vehicle, I knew I would be given…read morecorrect information as well as the best service. The initial phone call was answered by AI, but once I got past speaking with "Sophia", everything went smoothly. Andrew was able to get the vehicle looked at right away instead of days later, as reported by AI. I was kept in the loop of when it was being looked at and the issues found. Eugene H. fixed the issues in record time and the vehicle was finished the same day it was towed to Cape Coral Jeep. He even sent a video of the car and what was found to be the issue. Usually, things don't go as planned and issues arise, but Andrew and Eugene made the process run smoothly. Highly recommend this dynamic duo.

Since purchasing the vehicle there was a consistent whining noise with the car, found out after my…read morethird trip to a mechanic that the rear differential's need to be replaced entirely. I will be without a car for nearly a month all together. Again, terrible way to treat customers paying so much money.

I wanna start by saying every single person in this office is so helpful and positive. Having…read moreanxiety being around people and feeling comfortable being here was awesome! Not to mention I didn't give them much to work with unfortunately due to my situation. Cameron and clay, helped me above and beyond and helped me understand the process as well as explained in details everything that was needed to know! I 10/10 recommend this location any agent that helps would 100% be a pleasant helpful experience. THANK YOU SO MUCH Thank you so much Cameron!!

No answer NICE!!!!!! Someone took them along with my camera and accessories for glasses and cameraread more

We bought a third car and never drive our BMW X3. It's not that we didn't love it, we just don't…read moredrive as much. We both work from home and our big adventure now is a 3 mile trip to Publix. So we decided to sell the SUV. Mind you a car that just sat in the air conditioned garage. A car I just had ceramic coated. A car that literally doesn't have a ding or dent anywhere. And miles do low I'm embarrassed to even mention. It's cherry. This is our third car over the years we sold to Carmax. Again, such a smooth process. Gabrielle helps us and we were out of there in about 20 minutes. If you want a fair price and a stress free process--check out Carmax.

Wish I can give 0 stars. I rarely leave negative reviews, but our experience with Jose at CarMax…read moreFt. Myers was incredibly disappointing. My fiancé and I came in ready to purchase a vehicle with a signed PSECU AutoDraft in hand. The only complication was that the co-signer was out of state. We were repeatedly told by Jose that there was "nothing we could do" unless we financed through CarMax. He claimed their e-sign system had been down for a month and insisted our only option was to switch financing. Not wanting to give up our 5% credit union loan without exploring other options, we left and started making calls ourselves. To our surprise, another CarMax location in Naples immediately offered solutions, including remote e-signatures and even FedExing documents if needed. That was incredibly frustrating to hear after being told so definitively that there were no alternatives. It made us feel like our outside financing wasn't being respected and that we were being pushed toward CarMax financing instead. As a pregnant customer trying to secure a safe family vehicle before our baby arrives, this experience added unnecessary stress to an already emotional and time-sensitive purchase. We understand policies exist, but the lack of effort to explore solutions or advocate for us was disappointing. I hope CarMax Ft. Myers better trains its staff on available options for customers using outside financing, because no customer should have to call another location to receive the help and answers they should have been given in the first place.

Repeat customer. Mike and the guys are always straightforward. Their mechanic is a genius, can…read morefigure out things most mechanics can't. My go-to local car dealer.

Worst car buying experience ever!!! They are bloodsucking con-men who operate like robots! They…read moremake it seem like your getting a great deal but once you leave the lot, they'll do anything they can to repossess your vehicle and make some more money off it. If you're desperate for a car, avoid them AT ALL COSTS!!!

Not sure I can say enough good things about our experience with AutoNation Toyota Fort Myers. My…read morewife and I had been looking for a used Toyota when we stopped in and met perhaps the best car salesman I have ever know. Blair was friendly and helpful through the whole process. Most importantly he was patient and not pushy. He helped us find the right vehicle at the right price. What really amazed us is that we were able to drive off in a new Highlander for less than we had budgeted for a used one. He and the entire team worked tirelessly for us that day, and trust me we really put them through the paces (sorry, not sorry about that Blair). I have to say that when the time comes for another vehicle, first it will be a Toyota without a doubt, and second I won't waste time with other dealerships. AutoNation Toyota Fort Myers has won my trust. When you go ask for Blair, and I hope you have as great an experience as we did.

WARNING: Deceptive Practices at AutoNation. should be Zero!…read more My experience here was a textbook example of why buyers need to be cautious. After test-driving a truck, we ran a diagnostic ODBC scan that revealed multiple engine misfires. When the manager Andrew Lesseur, took the vehicle back, he claimed his "odb code machine" showed nothing. However, when we re-scanned it ourselves, the codes had miraculously vanished. I called him out on clearly resetting the computer to hide the engine issues, and his reaction was unprofessional and very defensive. Got caught (POS) ! Hiding mechanical failures is dangerous and deceitful. I'm glad this wasn't my "first rodeo," or I might have been stuck with a lemon. Avoid this location. I appreciate the salesman was very helpful Mr. Fernandez. Wish you the best.

Just wanted to say that I had a great experience at Sarasota car buyers! I wasted my whole Saturday…read moregetting appraisals on my 2015 Ford Mustang GT. I pulled up to there office On cattlemen road an they were just closing. The owner was there and took out the time to look at my car. He quoted me a price $1600 more than the ford dealership and two other dealers in Sarasota. The whole process took literally twenty minutes. Great service! No pressure! And most importantly honest! Thanks again

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