Me and my wife have been in actively looking for a love seat to replace our old one. After…read moresearching for a few weekends at several local furniture stores. We decided to checkout Rooms to Go@Concord Mills. The experience went very well. We were greeted at the door by sales associate Haley. She was well versed with the products. We explained to Haley what we were looking for and needed to be budget friendly. We settled on the ideal love seat that meet our needs. I told Haley that she must have been a manager or something. She said with a smile, "this is my 2nd day on the job". In my book Haley is a valuable asset for doing such a good job with 2 days under her belt. My only issue is the company doesn't offer a military discount. The manager told me that they donate to the veterans. That's my only issue with my RTG experience. They need to better toward veterans...

I shopped with Brandon White, at Rooms to Go, Concord Mills Mall (Concord, NC). Good salespeople…read moreare hard to find. Brandon not only made my son and I feel comfortable about our purchase, he provided insight into all of the features and benefits of our new sofa. We've been to the store four times. He made us feel cared for and asked, every step of the way, what he could do to make our experience more pleasant. He's patient, gregarious and kind. Because of Brandon, I know so got the best bang for the buck and I'm confident that I'll be a return customer. The financing option for the Veteran's Day Sale is exceptional. See Brandon White when you go to Rooms to Go, Concord Mills. Thank me later!

Great experience! As with another post we moved to Statesville a year ago. Searched everywhere for…read morefurniture found nothing! Brawley had exactly what we were looking for. Will definitely return. Thank you for a great shopping experience! Janet & Mike

Wonderful service, it is family owned and all are very knowledgeable. They always have unique…read morepieces at a good price. Love shopping there.

First time coming to the Concord location. Came in to look at the furniture, and sectionals…read morespecifically. Garrett was extremely friendly and helpful. He answered all our questions and made the price right for us. We were able to pick up the couch the same day after purchase. It looks great in our living room and amazing quality for less. Will come again when it's time for more pieces for our home.

I have always been impressed by people who are passionate about what they do. A couple of weeks…read moreago, I had the privilege of meeting Garrett, the owner of BoxDrop Furniture. My family and I had recently discussed purchasing some much-needed furniture, as our existing pieces were nearing the end of their life. Through word of mouth, I learned about BoxDrop and decided to check them out online. Their business model was straightforward, so my family and I planned a visit. We arrived on a Saturday, which Garrett informed me was their busiest time. He and Eduardo greeted us warmly, and after a brief conversation, we began looking around the showroom. Several things struck me immediately: 1. The showroom was clean and orderly. 2. Garrett and Eduardo were extremely approachable and kind. 3. There was a great selection of furniture on display. We had an idea of the style we wanted and quickly started browsing. Garrett was accessible whenever we had questions, and Eduardo walked us through the details of a sofa set we were interested in (and ultimately chose). Once we made our decision, we sat down with Garrett to finalize the details. Before we knew it, we had everything squared away and were ready to leave. Prior to visiting BoxDrop, we had checked out other furniture stores. While we have nothing negative to report about them, it was clear that BoxDrop is a hidden gem. There were no sales tactics or pressure--just good people who genuinely want to help you find what you're looking for! I wholeheartedly recommend BoxDrop. If you're in the market for new furniture, don't hesitate to stop by and explore their selection!

going twice is a great store.Arranged lovely and always…read morehelpful owners and staff! I always find something and whenever revisit there's a lot of fresh merchandise.Highly recommend.

Nicely organized showroom with people who are courteous and professional and who are happy to…read moreanswer questions. Highly recommend this store to anyone who is looking for furnishings and other items to help make a house into a HOME! Items are displayed well and there is ample space to examine each and every piece or set offered.

Parents and grandparents beware. Went to Carolina Furniture Mart today looking for bedroom…read morefurniture. I had my 11 month old grandson with me. I am his full time caregiver. As I entered, before the door even closed behind me, one of the employees was rushing to inform me that no strollers were allowed. No pleasant greeting, no hello. Just a "ma'am we don't allow strollers". I expressed my dissatisfaction; to which her response was that's the owners rule. I noted that I hoped they would share with the owner how difficult that makes it to shop when you have children with you. Next thing I know another lady comes around the corner with the owner himself. He offered no apologies, just restated that's the rule. Told me I could carry the baby. I am a small framed woman so toting around a 25 pound baby for any duration would be no easy task. When I expressed that to him he had the audacity to suggest I leave my grandson with the office ladies while I shopped. WHAT!!?? Your solution is for me to leave the baby with strangers!! I informed him that he had most certainly lost my business. He didn't care. Watched me walk right out the door. I will never do business with this place!

We've bought multiple items from this store over the years and have never been disappointed. The…read morestaff is extremely helpful & accommodating. We have always enjoyed our experiences with this locally owned and family run business.

Cheap furniture and delivery costs extra. But if you're in a pinch and need a box spring, then I…read morecan recommend anyone else. Plenty of parking. Room for negotiation. But selection is dated. For emergencies only...

I went into Factory Direct on North Tryon looking for a mattress and box spring Paul my salesman…read moretold me if my box spring was in good condition I could just buy a mattress and save $100.00 And that's what I did I found the perfect pillow top mattress and then told me that he could hand tie the mattress on my car so in all Paul saved me a delivery fee plus the $100.00 on the box I didn't need THANKS PAUL FOR SAVING ME LOTS OF MONEY!!

great customer service, they provide rug pads for a reason of protecting your wood floors and the…read morebottom knots of the rug's integrity. when you walk on the rug it feels much softer and smoother when the pads are placed on the bottom of it. the pad will keep the knots from shifting and eventually get lose. the pads come in as a priority before you lay down your rug on the floor.

Rugs are an okay value. They make their money on rug pads which are automatically added to each…read moreorder. You cant return the pads for a refund. They say they are "custom sized" for the rug you purchase which is obvious BS considering there are only so many standard sizes of rugs. The pads SMELL like sewer gas and the smell wont come out. Support would not refund 1 of 8 pads requested due to the smell that can't be removed, they recommended I "air it out" which hasn't worked already. $120 of $1000 wasted with no recourse

Top quality furniture is sold here! I have visited this place a couple times browsing for furniture…read morefor a new home, and the staff, especially Scott, always great you with a warm smile and a friendly hello. They have some truly amazing pieces of furniture here, and can custom build or upholster just about anything you can think of. My wife and I ended up purchasing some beautiful dining room chairs at a great price, and are now using Cowbridge to look for other pieces for our house as well. Just fyi, this place will ruin you for any other furniture store; you'll never be able to go back to any of the chains without comparing them to Cowbridge and their level of craftsmanship and quality. I just wish my bank account would allow me to get all my furniture here!

Incredible customer service!! Unbelievable quality! I like to say my home is sponsored by Cowbridge…read moreFurniture because nearly every piece is from here! They can custom build, find what you're looking for, reupholster, and so much more!! I was even able to get my patio set from them. The owners are some of the kindest, most down to earth people who go above and beyond for everyone. You've got to check them out!!