I arrived today to pick up a couch I purchased last week. Shelly said there was no one to help me…read morewith it and suggested I come back later. I said I needed to pick it up now. She wordlessly put the hand trucks next to the couch and walked away. She made no effort to wrap/protect the furniture and acted thoroughly annoyed the entire time. There was never any indication I needed to make an appointment for a pickup. Will not be buying anything else from going twice.

Highly recommend Going Twice - great experience start to finish!…read moreMy wife and I walked into Going Twice looking for sofa and loveseat for our living room. The staff greeted us right away, were super friendly, and never hovered - just the perfect balance. They explained that they could order upholstered furniture made by local North Carolina manufacturers in a variety of syles and fabrics. We spent a relaxed hour or so looking at floor models, picking out fabrics, and taking home some swatches. A day later (after measuring twice and holding swatches up to our walls a few times), we placed the order. The pieces were built and delivered on time and looked even better than we imagined - exactly what we wanted. Then, a few days after delivery, we noticed an awful creaking noise every time we sat on the loveseat. We called the store immediately. Initially they told us warranty issues go through the manufacturer, and honestly that's when things got frustrating. The manufacturer was painfully slow (borderline unresponsive) and weeks went by with almost no progress. That's when Susan at Going Twice stepped in and completely turned the situation around. Once we let the store know we were hitting dead-ended with the manufacturer, Susan took ownership. She stayed on top of them, pushed the claim through, and kept us updated the entire time. Yesterday the replacement loveseat arrived - it's gorgeous and (most importantly) 100% creak-free. Thank you, Susan, and the whole Going Twice team, for standing behind what you sell and taking such good care of your customers. You didn't have to go the extra mile, but you did, and we are so grateful. We'll absolutely be back for future furniture needs!

Excellent prices and great friendly service. If you find a product elsewhere and if it is an item…read morehe can order, chances are the price will be lower.

Love this place…read more First time I got some furniture from this place was probably back in 1977 or 1978 when my ex-wife moved into out new home. At the time, everyone was recommending this location because of the value and after much shopping and price comparing, ordered a bed room suite from them. Lasted forever Looking for desk and gave them a shot. More than helpful but they were also at the time frame dictated by the supplier. Very helpful and cooperative and some of our neighbors who have recenbly moved her have found them as well and love them. Unfortunately they were not able to meet my immediate need but very helpful. Current owner indicated that we have probably previously dealt with his parents if it was back in the 1970's . I think I still have part of that bedroom suite.

I purchased Woodard Briarwood wrought iron patio table and chairs through Patios USA in Charlotte,…read moreNC. The furniture is beautiful, timeless and made in Michigan, USA. From start to finish the ordering process was seamless. In fact the furniture was actually finished earlier than expected. I needed to change the delivery address last minute, as my new patio was completed. This change was handled by Ellen without any issues. Furniture arrived and is absolutely gorgeous. The service at Patios USA is definitely a 5 star review. I would use them again without hesitation. Thank you!

I have always been impressed by people who are passionate about what they do. A couple of weeks…read moreago, I had the privilege of meeting Garrett, the owner of BoxDrop Furniture. My family and I had recently discussed purchasing some much-needed furniture, as our existing pieces were nearing the end of their life. Through word of mouth, I learned about BoxDrop and decided to check them out online. Their business model was straightforward, so my family and I planned a visit. We arrived on a Saturday, which Garrett informed me was their busiest time. He and Eduardo greeted us warmly, and after a brief conversation, we began looking around the showroom. Several things struck me immediately: 1. The showroom was clean and orderly. 2. Garrett and Eduardo were extremely approachable and kind. 3. There was a great selection of furniture on display. We had an idea of the style we wanted and quickly started browsing. Garrett was accessible whenever we had questions, and Eduardo walked us through the details of a sofa set we were interested in (and ultimately chose). Once we made our decision, we sat down with Garrett to finalize the details. Before we knew it, we had everything squared away and were ready to leave. Prior to visiting BoxDrop, we had checked out other furniture stores. While we have nothing negative to report about them, it was clear that BoxDrop is a hidden gem. There were no sales tactics or pressure--just good people who genuinely want to help you find what you're looking for! I wholeheartedly recommend BoxDrop. If you're in the market for new furniture, don't hesitate to stop by and explore their selection!

First time coming to the Concord location. Came in to look at the furniture, and sectionals…read morespecifically. Garrett was extremely friendly and helpful. He answered all our questions and made the price right for us. We were able to pick up the couch the same day after purchase. It looks great in our living room and amazing quality for less. Will come again when it's time for more pieces for our home.

Parents and grandparents beware. Went to Carolina Furniture Mart today looking for bedroom…read morefurniture. I had my 11 month old grandson with me. I am his full time caregiver. As I entered, before the door even closed behind me, one of the employees was rushing to inform me that no strollers were allowed. No pleasant greeting, no hello. Just a "ma'am we don't allow strollers". I expressed my dissatisfaction; to which her response was that's the owners rule. I noted that I hoped they would share with the owner how difficult that makes it to shop when you have children with you. Next thing I know another lady comes around the corner with the owner himself. He offered no apologies, just restated that's the rule. Told me I could carry the baby. I am a small framed woman so toting around a 25 pound baby for any duration would be no easy task. When I expressed that to him he had the audacity to suggest I leave my grandson with the office ladies while I shopped. WHAT!!?? Your solution is for me to leave the baby with strangers!! I informed him that he had most certainly lost my business. He didn't care. Watched me walk right out the door. I will never do business with this place!

We've bought multiple items from this store over the years and have never been disappointed. The…read morestaff is extremely helpful & accommodating. We have always enjoyed our experiences with this locally owned and family run business.

Great experience! As with another post we moved to Statesville a year ago. Searched everywhere for…read morefurniture found nothing! Brawley had exactly what we were looking for. Will definitely return. Thank you for a great shopping experience! Janet & Mike

Wonderful service, it is family owned and all are very knowledgeable. They always have unique…read morepieces at a good price. Love shopping there.

My mother in law got an adjustable bed frame and new hybrid mattress. A week later I got a memory…read morefoam mattress on sale. Both were delivered with in 2 days. All the people working there really know their mattresses and have great customer service.

If you read my previous review they are a great company and did return my previous beds . However,…read morethis review is not about the company , it's about the memory foam bed smell . I actually got rid of our $3,000 bed due to the strong chemical Smell of Formaldehyde that would not go away ! There's a process where companies have to make the beds flame retardants and some law was past years ago . Now we sleep in these chemicals that harm our bodies . I wish they told me about this before I bought it .. the smell subsided a little bit I could still smell it along with the memory foam pillows ... I will admit , it was a comfortable bed and I slept great but I just don't feel safe sleeping with a strong nail polish remover smell every night .

At Park Road Shopping Center there is a treasure of a furniture and accessory store frequented by…read moredesigners and consumers alike that is owned and operated by a woman of impeccable taste and friendly demeanor. This place never disappoints... lovely furnishings, lighting, art work, pillows, etc... it is pricey, so if you are looking for a deal, come during their semi-annual clearance sale- or check the back, where often there is sale merchandise. They fabricate orders and offer design services.

We had a king upholstered bed custom made through Traditions Interiors, featuring an extra-tall…read moreluxury headboard crafted in Hickory by one of their skilled furniture artisans. We wanted something unique, and the straightforward design has been a great choice--not only is it beautiful and well made, but it is also easy to assemble and disassemble for moving thanks to its simple construction and fewer pieces. The craftsmanship and attention to detail are evident throughout, and we appreciate the quality and expertise that went into creating a custom piece that is both elegant and practical. My only disappointment was the lack of follow-up from our sales representative regarding additional furniture purchases. We were interested in furnishing more of our home, but ultimately ended up shopping at Restoration Hardware because their sales team was more proactive and engaged throughout the process.