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    CoCoCoHome

    3.6 (48 reviews)
    Closed 10:00 am - 5:00 pm

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    The entire frame is not level. Even if you use levelers.

    We purchased our couch 5 years ago. Problems started in year 2 with the support frame not doing its job. Twice 2 guys with a small truck came from NC, took the giant couch (105" long and double depth), put it on the back of the truck and drove off. 2 times they rebuilt the inner frame. Now it is not level, scraped the wood floor and I learned the leather I thought I had order, was not what I received. The top color of the leather is simply wearing off. Even though the issues have all developed in the warranty period, the company has never actually corrected the issues with this couch. Complete disappointment in this company. This was a large purchase failure.

    Madison

    Love my new couch. It did take 11 weeks but I was expecting that so not a big deal. The couch came out beautifully and is comfortable. I will try to update after having it awhile. We bought online and never saw in person so it's a relief that it is just as nice in person.

    Leather sofa by Cococo, made in North Carolina.
    Luke B.

    When all is said and done, the production delays, the communications and the delivery service it's all about the product and the sofa we received is really really really nice. We ordered the sofa in Atlanta and knew the leather selected was very much in demand so it didn't surprise us when it took some 120 days to ship. Would have appreciated a call but always got a quick answer when I got in touch with them. The delivery service left something to be desired but my guess is when you are a small custom manufacturer your options are limited. Having said that, it did get delivered without damage. The sofa itself is just fantastic everything you expect when you order a custom piece and it was built on a bench in North Carolina by folks who know how to build sofas. Can't say enough for the finished product and if they allowed 10 stars it would be a 12. Highly recommend this company but only if you want the very best and are willing to wait for it.

    Richard S.

    We had some pretty high expectations of our new Chesterfield chair based on the reviews, what COCOCO home described as their process (hand made high quality US products.) The chair is even better than we expected and not that much more than Pottery barn leather chairs while being MUCH better quality. It will take a while to get it because everything is actually MADE for you, but wow....wow!!

    Madison sofa

    Ordered my sofa from CoCoCoHome end of Oct 2020, and it arrived perfect and fabulous approx 3 months from date of order! Superb quality! Totally worth the wait! Casey was my point of contact, starting with a virtual tour of their showroom. I had in mind the style I was looking for, but was not exactly sure which leather to choose. Casey was very knowledgeable, asked the right questions and quickly helped narrow down leather options for me. Great experience with CoCoCoHome and highly recommend their sofas!

    Miriam V.

    I absolutely love my chesterfield. I've had it for 2 months. Yes, it took awhile (especially once it left the factory) and you aren't going to get automated updates. But, I knew that going in, so I didn't really care. I worked directly with Steve and had a great experience. First, he sent me samples and then about a year later, when I was ready to purchase, I decided to fly to NC and make my decision in the store, which I really recommend. Picking a fabric from a tiny little sample is really risky for such an expensive purchase, so it was worth it to me to fly in (plus there is some good hiking nearby). I ended up with a different material and color than I would have otherwise purchased. Plus then I could easily walk around and say, this size, these nails, these legs, this shape. Honestly, the pictures don't do it justice, it's such a beautiful lush color. My brother told me that now that I have such a fancy couch, I need to get rid of everything else and start over!

    Sania K.

    Posting pictures of my second order from them. I got my white couch in their sunbrella cloth material in sailor color and it is absolutely gorgeous

    Natural scar on leather, but placed in middle where it is so visible. Poor quality control

    We purchased a custom leather bed from COCOCO. Boy what a hassle!! First of all, they are the slowest company in the world. ,Secondly, they have poor internal communication, and third, their quality control is horrendous. For an expensive furniture store, they do not live up to the hype. They happily take your money, which is nothing to sneeze at, and then take months to get you your order. We ordered our bed on December 2, 2020, and finally received it on March 13th! The colors of leather were wrongly labeled on the website, so initially they ordered in the wrong leather. Good thing we asked for a photo of the color before they began production. In any case, they re-ordered the correct leather. After it was finished and ready to ship we asked for pictures prior to shipping. They were fairly agitated as it was already boxed up and ready for shipping and they had to unbox it. Seems common sense to show a customer a picture of a $3300 product before shipping it out. It took about three days for those pictures and there were some nasty cosmetic blemishes. We were transferred to the owner who was an angry unhelpful man who took no accountability for the blemishes. He said, "oh well, there are natural blemishes." We have a lot of leather furniture in our home and understand natural blemishes, but these were smack dap in the front of the footboard and could have easily been placed in less conspicuous places. In any case, the owner agreed to replace the front section, with no apologies about the lengthy process or lack of communication or quality control. After the bed was repaired they shipped it out. Unbeknownst to us as they didn't communicate, it was in route. So after another week I inquired again and they said that it takes 10-12 shipping days and then the shipping company would contact us to deliver. At day 14 after shipping, we called COCOCO again to check on the order. Soon after our call (surprise surprise) the shipping company called for delivery. When we received the bed there was a huge flaw in visible sight. Could have easily been put in a less visible section of the bed. Pretty bed. Over priced. No follow up with us along the way or after it was delivered. Angry owner over a simple fix and zero communication along the way without us inquiring. Would not recommend this company. Money hungry, poor customer service. Give your business to a company that cares like Great Blue Heron or Adobe Interiors.

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    8 years ago

    VERY, VERY pleased with our gorgeous COCOCO Home Sofa. It surpassed our expectations and we love it!!

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    Ask the Community - CoCoCoHome

    Review Highlights - CoCoCoHome

    We ordered a chesterfield couch and 2 chairs from cococo home 3 years ago and couldn't be happier.

    Mentioned in 5 reviews

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