**STAY CLEAR YOU'VE BEEN WARNED**I wouldn't stay here we had to deal with a hot room that the temp never got below 75-78 this was the only time it hit 73 and that was the first night the second night it was staying at 75-78 because of how hot it was outside it was just miserable I feel like they need to upgrade everything it's so dated and to be honest your better off getting a regular hotel somewhere and just going to the amusement park I just know I will never stay here again only giving two stars because of the concept of the hotel but that's it for 600 dollars it's not all that worth it and they make you pay for stupid things that should be included in the high price. Also I don't feel like they try and really accommodate ppl I herd a lot of upset customers besides ourselves and they literally gave us a box fan for the whole time we stayed there. Also the pictures are so dated do not believe them wish I would have taken a before pic sorry but they are not the same maybe then but not now also they could have the decency to have a microwave we had to waste a lot of food because no where to heat it up at that really sucked. They also need to clean the rooms throughly we found other ppls belongings in there. read more

Do not waste your money. You can found a Better resort for the money you will spend here. I reserved a family room and it turned out to be two adjoining rooms.. the place need to be updated badly. read more

The best thing for this place to do is shut down for awhile and do a renovation. The 1980s have been over for awhile. The rooms smell like must and makes Motel 6 look like the Holiday Inn. The water park is nothing more than a small kids water park with a few slides. The bar is cash only. Very few outlets in the room to charge anything. We didn't get in till 3 AM and are woken up by the fire alarm first thing in the morning. It was the loudest pitch too that wouldn't even go away with holding pillows over your head. A few minutes later the breaker box blows up. Literally blows up so the power is out and they put us on the fifth floor so that means no air conditioning or elevator. The stairwells are dark with no emergency lighting. This place is a dump and inhabited by some questionable characters. read more

this is a 1950 broken down motel with a fake resort label on it. I was looking forward to a quiet relaxing week with my family I should have known better. noise all hours of the day and night. room is dirty and dingy half the lights don't work, floor is filthy I went in with white socks came out with black ones. forget a quiet relaxing day by the pool because the "landscapers" will ruin that for you. asked for a non smoking room and got put in a "non smoking room" about 20 feet away from the designated smoking area. guess our asthma should appreciate that. staff is courteous and friendly but this no resort by far... don't waste your time or money! I'm leaving early and putting a stop payment on my card for the remaining days.note the picture of the guy with the blower literally blowing stuff right next to people trying to relax read more

CoCo Key - Resorts Near Me - Orlando, Florida

I recently had the opportunity to stay at this "resort" which is most set up like a motel, while the water park was intriguing for my 5 year olds birthday my overall experience was not as pleasant as I had hoped. Let me walk you through my stay. Upon arrival, the valet parking attendants greeted us warmly and provided excellent assistance. Their helpfulness set a positive tone for the beginning of our stay. The front desk receptionist was also friendly and informative during the check-in process, which was appreciated. However, as we entered our room, we noticed a few concerning issues. There was a noticeable soda stain on the floor, a hole in the floor, and a questionable mark, possibly a bullet hole or a cigarette burn, on the chair. We immediately contacted guest services to address these concerns. Guest services assured us that they would send someone to address the issues. Shortly after, they called to inform us that we needed to return to the reception for new keys to a different room. Although inconvenient, we understood the need for a room change. Upon entering the new room, we were hit by a strong smell of marijuana. Concerned about potential charges, we promptly reported the issue. We were informed that the smell was emanating from the neighboring room, and the manager assured us that they would handle the situation. Unfortunately, during our encounter with the neighbors, they mentioned the fines they received because of our report, which made us uncomfortable. The night took a turn for the worse when the police had to be called due to a disturbance in the neighboring room. The occupants of room 8110 were involved in a heated argument, resulting in loud screaming, banging noises, and an overall atmosphere of fear. Worried that they might be seeking revenge for the fines we caused them to incur my children and I sought refuge in the bathroom, scared for our safety. It was an extremely distressing experience, and my children were left crying and pleading to go back home. The following day, as we walked by the neighbors' room, we noticed maintenance workers repairing holes in the walls. This suggested that the disturbance had escalated beyond what we had initially perceived. While it was reassuring to see the resort taking action, it did little to alleviate the emotional toll the incident had already taken on us. Additionally, I must mention that the water park at the resort was a major disappointment. It was in a state of complete degradation and appeared to be poorly maintained. The pools were dirty, the water was murky, and the overall cleanliness was questionable. It was far from the enjoyable and inviting atmosphere one would expect from a resort. This further contributed to our dissatisfaction with the overall experience. In conclusion, my resort stay was marred by several issues that significantly impacted our enjoyment and sense of safety. From the initial room's cleanliness concerns to the unpleasant encounter with the neighboring guests, and the run down facilities it was not the experience we had anticipated. The resort's response to the issues was somewhat satisfactory but I would have rather had a full refund and left immediately. The disturbance caused by the neighboring room was distressing and took away from the overall experience. I hope the resort management takes steps to address these concerns to ensure a more pleasant stay for future guests. read more

We really enjoyed our stay. It was good for the price. It was clean and staff was pleasant. The only complaint was our mini fridge did not work which wasn't a big deal because we had two adjoining rooms with another fridge. Also the sink was clogged in the bathroom which was an easy fix by my husband :) We will definitely be back because we really had fun as a family. read more

Please do not come here unless you have too. I just check in today 9/11, and I've already contemplated about leaving multiple times. They had to change our room minutes from walking in because there were giant bugs (look at the pictures) it was absolutely filthy !!!!!! The blankets were dirty, the floors were dirty, the bathroom had mold. They moved us to our second room. (I had a huge mental breakdown for an hour) I hate bugs!!!!!! Our toilet wouldn't flush and over flowed. It was still filthy but I haven't seen a bug, (yet). I was really looking forward to this trip and all I can do is count the hours and days until I'm home in jersey again. I am doing everything in my power to stay away from this hotel during the day as long as I can. I'm afraid what I will be waking up next to in the morning. Pleaseeee don't stay here. It is not worth the stress!!!!!!!! read more

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Cons...Stayed last night. When I first walked in the room, it smelled like dirty old gym socks. Then I looked at the vent in the bathroom and it had an inch of dirt on all sides as if the vents had NEVER been cleaned. Motel style halls, not a huge sense of security. Walls are thin. Pros...The water park was really cool and so was the arcade and tiki bar by the pool but it was so cold, probably why it was on Groupon for $60 a weeknight. In a good location, the place was huge and had a good beer selection. The best was the people such as the lady giving out life vests yesterday afternoon, and the bartender was friendly too. Best part was the nice hot shower, and it didn't take long to heat up. Smell and vent are the main reason for 2/5 stars. read more

CoCo Key - Dirty vent in my bathroom...building 7 - Resorts Near Me - Orlando, Florida

We booked this place because we have young children that love the water. I guess we didn't read any reviews before coming. The area where it is located is not the best. Rundown stores and restaurants. It is near to Universal studios. We stayed in the center building which had 2 queen beds. The elevator and hallways have moldy odor. The room was spacious. It had a mini refrigerator. Not many outlets. The other rooms were motel style with entrance from outside. We went to the waterpark which has both covered area and outside area. The outside has the big slides. Which they alternated having some close while other open. Not sure why. They were fun. Then a center pool with a slide that was not operating when we were there. The pool water was dirty. Hair was floating and water wasn't clean if you look with goggles. Then the other area for the younger children had slides and fountains. This area is covered. They have a tiki bar. Two restaurants but we didn't eat there. The towels went quickly. They would refill ever 30 min. Not to sound like a snob but the people staying here was low class. I seen more skin and tattoos than I would have liked. It look as if you can book birthday parties here. They have a party room. Also a store with a bunch of crap they are selling. Not very organized. The have a arcade but we did not use. Also regular pools in other areas of the hotel with jacuzzi. I just didn't feel this place was clean and didn't want my family staying there therefore we cancelled our stay and booked elsewhere. They didn't give any problem to cancel. read more

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Only stayed overnight in 2014 but I really enjoyed the Waterpark here. There was something for everyone and the hours were pretty good too. This is a way to get more bang for your buck like a buy1 get1 free because you pay for the hotel and get to use the Waterpark instead of paying the extra money for Wet N Wild. If you are are a die-hard Waterpark person then it will seem too small for you, but for most of us it definitely is good enough. I also liked that there was a big arcade on site too. I would recommend you eat off-site though. I was majorly disappointed with their "Pizza Hit" which was like a knock-off Pizza Hut. The hotel rooms were decent and clean with a good size for large groups. read more

The hotel is great for families who love the water, we almost cancelled because of the negative reviews but glad we didn't. It is in a central location and the front desk was amazing! The only downsides were: -Front pool bar wasn't open -when the water park closed the front pool got packed Also something I can't knock the hotel for was the odor of marijuana. You can't control what people do and what they do is their decision but wish they were more courteous especially being in a family environment! read more

DAY 1: We arrived last night and we had a blast at the resort. Me, my boyfriend, and child stayed in the water until t closed. Not really thrilled by the appearance of the room. It just looks like they need to do a makeover so it looks more new and fresh. I was trying to do a check-in on Yelp and saw all the reviews about the bed bugs, roaches, and robberies of cars in the parking lot. It made me sooooooo nervous but I'm still trying to enjoy myself until further notice. DAY 2: Back at the resort...relaxing and having fun & I enjoying my Long Island Iced Tea (to be continued.....) read more

CoCo Key - Resorts Near Me - Orlando, Florida

Stayed here in the beginning of June of 2020. When we saw the pictures online uploaded by the company it seemed great! The room, water park and everything. HOWEVER, as soon as we got into our room.... the AC unit did not work, it had a musty smell to the room. (We called and they fixed it) then the smoke detector was hanging out about to fall off the freakin wall. (Not too bad) but when I looked at our bed.... there was mold on the sheets..... we did not even want to get on the bed at all. I had to call so they could give me new sheets. And again, the sheets had mold on it also. I brought my own sheets anyways but on the hotel part, it's just so unclean. Specially in a time like this. Anyways. Walking around the hotel/ water park area. There is no guideline to social distancing, no mask required... it was just like they don't believe in corona. Not to mention, there were teenagers everywhere and we could smell the weed from the rooms. We stayed for 2 nights but we were out for one. The other we checked out the water park they have. I'd have to say, that's the only good thing about our stay was the water park. Sorry but I wouldn't stay here again. read more

CoCo Key - Mold on the bed - Resorts Near Me - Orlando, Florida

Horrible horrible customer service .. I see why the rating is already so low .. I would highly NOT recommend this place. So many hidden fees after paying $150 through pro line I was charged an additional 93.30 when I got here . read more

CoCo Key - Co co key resort hotel - Resorts Near Me - Orlando, Florida

The breakfast buffet was simply okay. If it wasn't for our entire family of 16+ people staying there for a 3rd birthday, I would've checked out seconds after seeing the first room. Moldy smell, dust and dirt in the air unit that barely got cold and headboards that were falling apart. Only to change rooms and end up killing two roaches in that room, plus weird stains on the pillows and blankets. And above all, 5 out of 10 kids threw up and got rashes from the water park. Probably due to the amount of chemicals they're putting in it to keep it "clean". This place is dated and disgusting to say the least. Believe all the terrible pictures you see. We will never stay here again. I wish I could be refunded for such a horrific stay. STAY FAR AWAY. read more

The Waterslide's are fun; but the mold and mildew smell in the arcade and restaurant stopped us from eating there. Pretty gross

The only reasons I give Coco Key three stars are a) the staff are wonderful, and b) the water park makes this a great place to visit with kids. It's got a restaurant and arcade, and they really care that the guests have a good time. And at first blush, it's a good value. But CoCo Key will disappoint you if you're over the age of fifteen. The air conditioning in the rooms is woeful, and I got to try two rooms because the first room reminded me of staying in a shady hotel in Deland. The rooms have a tiny fridge that will freeze your food whether you want to or not, but no microwave. The television has no channel guide, and the WiFi drops ... a lot. So to recap: great value, great staff, great amenities for a day or weekend, weak room accommodations, and noisy as possible. Not returning. read more

Awful experience. Paid for the first night in advance to secure the reservation just to arrive and be told that no rooms were available. Very frustrating trying to find a hotel in Orlando last minute. We had to pay 3 times what we reserved this room for, 4 months prior. I'll never give them another chance because of this. read more

First off, if I could give this no stars I would. We decided to stay at this hotel March 3 to March 7, 2022, as this was for my son's high school band performance at Universal Studios. It was nothing but a nightmare from day one. The rooms were not cleaned, only upon request(what hotel does that!!) I can not believe that Universal has it's name tied to a property like this. On the last day we were there before checking out on Monday, my daughter asked if our room was clean, as it was. She took me into her room and she had 2 dbl beds for her and her best friend. It turns out that only my daughters bed was made not her friends. The maid service never cleaned the end tables. It was a total disgrace. I immediately went down stairs and talked to the female manager who was completely sympathetic. Next band trip I will NOT be staying here. I should have stayed at the Cabana Bay Beach Resort. PLEASE DO NOT WASTE YOUR TIME ON THIS DUMP!!! read more

My wife and I came to the Coco Key Hotel and it want or favorite place to stay in Orlando, but it has its perks, especially if you have kids! On Friday nights, they have a movie night in the pool for the kids, when we stayed here they played a movie we love, Jumanji! All the kids in the pool we're having a blast, and all the parents looked relaxed in their chairs. There are 2 pools, one for little kids, and then a bigger pool, there are also a lot of water slides, which is always fun. There is a bar and restaurant outside by the bigger pool, so you can have something to eat when you get hungry. The rooms aren't very well lit and the channel selection on the tv is not very extensive. The hotel has shuttles to Universal that are free! You can also take a shuttle to Disney, but it's $18 per person, but the $18 is round trip. read more

This is the perfect budget friendly resort. It has the perfect amount of slides for a day filled with fun. It's great for adults and kids of all ages. We didn't stay at the resort nor did we try any of the food, only enjoyed the water park. I did notice the smell of alot of chlorine in the pool and my arms seemed to smell funny when I got out of the kiddy pool but other than that it was ok.... It wasn't alot of ppl when we went which was on a Tuesday. We got there as soon as it opened. I purchased my tickets off of Groupon because they had an extra discount that I could apply to get my cost lower. Even my 3 year old who was 40 inches tall was able to enjoy some water sliding adventures....we will be back again if ever in the area. read more

CoCo Key - The water park - Resorts Near Me - Orlando, Florida

Checked in 12/26/23 for daughter's birthday celebrationn, check in process was smooth. The problem began as soon as we reached to our 1'st room, so room #1 was not cleaned at all, room #2 we were chasing roaches, room #3 air conditioner was broken we slept in sweat the entire 2 night stay not to mention the rooms smelled like mildew. I tried my best to not make spectacle out of the situation but i couldn't hold my self back anymore. Management first offered me $50 off of the stay wich really only covered parking , then as i pushed back on that and demanded more they eventually comped my first night. In my opinion my entire stay should have been free as an ultimate apology. 3 room changes on 3 different floors and me one to tote my family of 5 luggage back and forth so i dont interrupt their fun is exhausting and unpleasant. More could've been done on thier part but the main priority is money not the guest. Definitely will not be returning. This is the sole purpose why i stay in Marriott hotels. Zoom in on pictures. read more

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I really wanted to like this hotel. I stayed here with my kids and I had the worst experience ever. Let me start by saying that the water park and the arcade was the only thing we enjoyed. They gave me the room on top of the smoking section and all the smoke went inside my room. Everything smelled like smoke. I was staying there with small kids. I complained about the smell but they never moved me to a different room. It took many phone calls for a manager to contact me regarding this issue. I will never stay at Coco key again. read more

This hotel is disgusting! Chunks of long hair in the pool, yellow hot tub water, tv broken and had to be replaced in room, dresser drawers roll out by themselves ( really dangerous for a 2 year old) black mold in shower. No towels offered at hotel pool. Only 2 devices are allowed WiFi connection (which is terrible anyways). Bathtub drain broken, sink clogged, toilet that you have to hold the Handel down just to flush. The only positive is the water park (which the highly oversell and is super crowded). read more

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This hotel is gross. We stayed here for 5 days while visiting Disney. We were attracted to the water park for the kids. It was absolutely not worth it. We had family staying a few rooms down from us as well and their room was equally as dirty and gross. Housekeeping refused to take our trash, which made us even more nervous as there were already roaches all over. Tub drain was slow to drain. Air conditioning barely got cold. read more

Good costumer service, poor quality in facilities. Rooms are smaller that advertise and the waterpark is nice if only was used for guests. I know can't recommend this place. read more

Arrived on Monday at midnight and our room was not ready, so they gave us an upgraded pool front Room, room 4111. Because of that, they gave us free breakfast for family of 4, 3 free drinks and 10% off anything we bought at the hotel. We were excited!!! A 15 minute wait and we got all that!!! We are now in the room door and we had to scan the card at the door about 4 to 5 times before the door opened. We experienced that every time we had to use that card thru our stay. As soon as we were able to get in the room we noticed the overall room was not clean, everything is old, carpets were dark and you could tell it's been a while since that carpet have been shampooed, you could smell the humidity in the room, toilet was clogged, bathroom was not dirty, it was filthy, dark shower walls as if it needed scrubbing and our safe was also locked. Called the front desk to deal with the toilet and safe problem, they took care of that. Could not notice much more at that time. Woke up next day and bathroom clogged again, at that point I asked the employee to leave the plunger in the room. Super disappointed as I do not have to deal with plungers at home. A breaker that controlled half of the room tripped, I called room service again and asked them to fix it as it affected the fridge and we had food that needed cooling. Do I have to say that when we returned to the room that night the problem was still there and all food went to waste? The employees were really nice and trying to accommodate the situation gave us a $75 credit. Going back to my morning, still with high hopes, walked out of the room and noticed all the hall floors and walls were dirty, it was gross. I wish I had a picture of that. Walked in to the all you can eat breakfast and the breakfast was not good, it was not terrible, but not good. To put the cherry on top of my cake, the air conditioner at the restaurant (that it really looked more like a salon) was not working, they had a fan running. We are talking about summer time at 95 degrees. When I asked an employee she said air conditioning has been out for over a month. So I was having my breakfast sweating like a dog. Let's talk about the water park. The lifeguards are stellar, after all I have been thru I was really surprised with how on point, on target they were, the slides were great, water was A Ok! However the stairs to go up one of the slides had mold all the way, the floors of the entire park were filthy! Tons of cleaning needed. That made me wonder how clean that water was... We then walked to the arcade, hot like heck!!! My kids still wanted to play, so we spent some time in the arcade. Prices were not loading to the card and some machines were down. We spent most of our days on Orlando's theme Parks so not much time in the "hotel" probably better to call it a Motel. Early mornings out, late nights back. We arrived on a Monday at midnight and checked out on Saturday. Saturday morning, bright and early time to check out, as soon as I open my eyes there is a roach looking at me. There she is at the ceiling, waving her antennas at us that was disgusting AND that... was our queue, we packed as soon as we could to get out of that hotel. I was thinking all week on all I was going to say here, and I was thinking, 2 stars? man that is too much. After the roach fiasco, do we have the option for less than 1? read more

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Nice hotel and water park. Met some new friends from England around the pool. Food at the resort was pretty good for fast casual. Only reason it did get 4 stars was because our hot water was out in our room for our stay. read more

Good place but the staff needs work parked my car in the back trying to stay distance from everybody else's vehicles to prevent anything when I woke up in the morning my car had a new dust paint job on it from the leaf blower man who thought it was a good idea to blow all the debris on my brand new wash car very very unprofessional I am very disappointed read more

Today I had a horrible experience. I was skeptical at first upon my arrival and decided to stay. Before even putting on the wrist bands my husband and I along with my daughters walked around the premises. Not even 10ft away feet away from our room it smelled of weed. The entire place felt muggy. We called the front desk about a refund and with our asking they gave us our money back and only charged us the resort fee. No questions asked. Horrible!!!! read more

This place was just meh. My husband wanted so badly to go. The resort is cool but they're under staffed so sections are closed off at all times. They rotate though opening sections. At no point can you enjoy the whole park. The arcade is cute and fun, I wish we could have tried out the restaurant but either being understaffed or covid caused that to not be open. The hotel room it's self sucked. The bed and pillows were awful it's like sleeping on a card board box. And if you get rained on and can't enjoy the water park they flat out refuse refunds. And you can sit in a boring cheap room. If you're looking into this hotel also look into the Wyndham bonnet creek. It's close and it's so much nicer. read more

Customer service was trash Our bathroom didn't flush right so I had to fix it When we called to ask if the water park, rooms, and parking was included they said yes 100% when we get there we ended up paying an additional $210 for parking and extra fees! Breakfast was all just reheated from the day before. Almost $50 dollars for 5 people for breakfast and it wasn't good at all. Only fresh food was the waffles you.Only good thing about it was the water park that had a cover from the sun. We went for Disney and we honestly stayed at Disney longer just so we didn't have to go back to the dirty and nasty hotel. The locker rooms were all clogged and had poop stains all over it. Never going back there again. I don't recommend this place to no one not even my enemies. read more

I am currently in the midst if my stay and my tv and phone doesn't work. I paid 180 after this is all said and done and there is dust on the door, stains on the carpet. Thr lifeguards are the only people who have left an impression (but the front staff was good too). I am furious with the cost and the condition of the room ammenities. Just don't. read more

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Don't be fooled by the pictures they use to advertise this resort ! Extremely disgusted in terms of cleanliness and service. They seem to be severely under-staffed . The room has a pungent odor (at their most recent tower rooms); the hallway is full of dirt which was vacuumed after 3 days. Room refills are not done and had to call reception (it was 48 hrs almost before they answered my call) to get cups re-filled in the room. Room was not made on one of the days. Very disappointed read more

First off I want to say these reviews made me paranoid!! I booked through an airplane as a package deal: flight, hotel & car. Great deal! I got onto Yelp and read the reviews on Coco Key & almost cried. I kept thinking omg how do I change my hotel now, I'm deathly afraid of bugs especially roaches! I decided I would check the room throughly when we got there & if it was bad I'd call the airline. We got to the hotel and was greeted almost immediately by the staff. We headed to the counter and Brianna was there to help us check in. She was great! (we had her at check out too!) She explained everything to us, told us their was a free movie that evening & told us what pool closes the latest etc. I appreciated all the info. I was still so nervous about the room but we headed there. I walk in & it looks very nice. I check the beds/sheets for bed bugs, mites --no sign. I then check the floors, under furniture, walls, ceiling, the bathrooms, fridge, in the furniture, pretty much everywhere...these reviews on here had me paranoid so I mean I checked it all. I didn't see any bugs or residue of any! I don't know if they just sprayed or I got a good room (Bldg 1) but there wasn't anything. I still wasn't taking any chances and made sure to keep our belongings together up on the table. We stayed for 3 nights & never once saw a bug!! Woohoo! The pools were clean & lifeguards on duty really did pay attention to what was going on and the amount of children there. I didn't see a lot of adults in the pools or slides. I did get in the pools with my daughter & we had a great time. The pool near our room was a big hang out spot during our stay. My daughter absolutely enjoy herself and so did I. There was convenient access to Disney and Sea World. We did use the pool, water park when we were there but we didn't get a chance to go to the arcade, restaurants or the free movie so I can't speak on those. But OUR ROOM WAS CLEAN & BUG FREE!! I added some pictures of the room etc (faces covered for privacy). The only thing I would say wasn't nice was part of the furniture was broke or water damage..not sure. I posted a pic of it. Give them a chance. It's worth it! Nice location, clean and fun!! read more

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Do not stay here at all and don't use hotel corps to book a trip !!!! No stars nothing will be done for you this is the worst experience I have ever had with a hotel read more

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Date of service 8/6/17 I took my kids here for my 7yr old birthday and it was amazing. check in was a little long and I had booked my reservation with a 3rd party in which was okay I was just surprised by the deposit fee in which I advise the rep at coco key that I was not informed she stated that they are aware of customers not being informed of deposit. informed her that should also be something listed on the itinerary confirmation along with the resort fee instead of only relying on a sales rep to inform customers especially if this is a major issue that the company have. Although check-In is at 4PM you may call they reservation line and do a pre check-in or at the location so you can enjoy the water park early while waiting on a room. The room was nice, clean and spacious. The hotel also have a general pool area with a heat Jacuzzi and that area closes at 10pm Water park hrs during the time I went closed at 9pm and the min height was 48in for all slides. resort also have a game room which closed at 12am The Bar area also had decent prices there are other places to eat that is within walking distance from the hotel upon discharge you may also stay and enjoy the your remaining time at the water park. I will definitely bring my kids back read more

CoCo Key - Resorts Near Me - Orlando, Florida

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The hotel was fine. The room fit a family of 5 nicely. The waterpark is designed for younger kids, but my tween and teens had a good time. If you have older kids, maybe keep the visit shorter. We'd return if we had younger kids, but I think ours are just too old to find it enjoyable. Note- Originally, I gave them a poor review due to billing issues. I later found it wasn't fully their fault as we purchased our stay through Priceline and ended up being billed by both Priceline and the hotel. Apparently, we should have only paid at the hotel. The problem is that getting assistance with the billing issue was incredibly difficult from both ends. The Coco Key staff was rude and dismissive when I called, and offered no explanation for the charge. I was not rude, so the response was inappropriate. PayPal finally stepped in and refunded our money. read more

Run far away from this dump they call a resort! DO NOT stay here unless you don't mind roaches. This resort seriously should be shut down. If I could rate zero stars I would. Where do I start....first I'll speak on the one good experience I had and that was the dinner at the Callaloo Grille restaurant. My son really loved the lemon pepper wings. Unfortunately I was sold a bag of expired chips. The Tradewinds breakfast restaurant looked awful. I walked in and walked right back out. The food looked as if it was all frozen and microwaved and placed on the hot bar. Now on to the reasons why you should not stay at this resort. As soon as I walked into my room I noticed a dead roach in the corner of the room. I'm extremely OCD so I always disinfect and change the sheets to new ones that I purchase before arriving. My first night there I woke up with a roach in the bed next to me. Also my comforter smelled like urine as if someone peed on it and they tried to wash it out but failed. I immediately went to the front desk to speak with a manager to get a new comforter. My second night there I woke up with a roach crawling on the headboard above me and one on the floor. Thank god I only stayed there for two nights. I had to shake my suitcase out in the lobby in fear of taking a roach back to DC with me because I don't live in filth. And last but not least, the pool water is warm all throughout the resort. Save your money and DO NOT stay here. read more

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I had a great vacation ! We just checked out today . For the bad reviews is not a bad place, people make the day bad not the hotel , service was excellent, Francisco who works in the lobby did a excellent job in making our stay better. Water park was awesome! I did change room but was super happy with my new room, we lost our phone and the staff found it for us , house keeping was very nice and overall I had a great time , staff was great and had so many activities to do with the kids plus it is close to many shops you can walk too so you never get bored because your too busy having fun! read more

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