I had a great vacation ! We just checked out today . For the bad reviews is not a bad place, people make the day bad not the hotel , service was excellent, Francisco who works in the lobby did a excellent job in making our stay better. Water park was awesome! I did change room but was super happy with my new room, we lost our phone and the staff found it for us , house keeping was very nice and overall I had a great time , staff was great and had so many activities to do with the kids plus it is close to many shops you can walk too so you never get bored because your too busy having fun! read more

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This place was terrible. Half of the water slides were closed off. They sell tickets to the water park only, so it was always packed with people. The air in the room wouldn't go below 70, and I'm pretty sure it was way hotter than that. We had to take our own trash out every day, and they only had those tiny trash cans that normally go in a bathroom. We did the family room, thinking it would be bigger. But it was just 2 rooms that were adjoining to each other. The price for the family room was about $700 more than 2 separate rooms, but that's all it was. The last night we were there, we didn't have TV or internet for a couple hours. When we went down to talk to them, they told us to come back the next day. There wasn't anywhere to park, had to drop the family off near the room and find a parking spot no where near our room read more

We stayed and enjoyed the countless hours of swimming, water slides and arcade games..I even had the opportunity to snakeskin away to the adult bar and enjoy a really good margarita‼ We didn't have room service as expected, but our stay was still extraordinary nonetheless Can't WAIT for our next trip (which I've ALREADY booked btw). read more

CoCo Key - Kiddy Pool - Resorts Near Me - Orlando, Florida

This is by far one of the worst places I've stayed. From the smell of the room, moving to several rooms because of little bugs and then the service is horrible! read more

Great place for the kids, both lil and mediums. If you like wings callaloo Grill has some pretty well breaded and fried both boneless and bone-in wings I was quite surprised that a little place like this would have some fairly decent rims the breading was good and crispy and the Buffalo sauce had a nice Tang to it read more

The pics are still from 1950. The hotel is very old looking aka very outdated. The room service was good. The floor was completely dirty and they came to take care of it. The only reason I stayed is Bc it was non-refundable. We waste a lot of money on this room and they didn't have a room to fit 5 people. People smoking weed on the walk way. Not a lot of lights. Had to pay extra for the water park ticket for the 5th person. Customer service was very nice even though I couldn't get a refund. read more

So I stayed there May 18-21st. I liked the hotel due to the fact it was kid friendly. Now before I get started this hotel had good and bad points. The hotel is wonderful for people with kids especially small ones, the life guards are nice and friendly and they keep a good watch on the kids! I enjoyed the pool side bar as well as the arcade room! Here's what I didn't like!!! ROACHES Now I saw roaches in the hallway. When I approached the staff I kindly pulled them to the side in the effort not to let the other guest hear. She did offer for me to move to a different room but like I told her the roaches was in the hallway and roaches travel so moving to a different room was little to no help! She seemed so please that I didn't air their business out about this problem in from of the guest she offered to take off my resorts fees! And here's where we had the problem They never took them off! Still charged me the FULL price. I'm like damn I should have told the guest about the roaches and printed out pictures to slide under doors. I've called and they of course is giving me a hard time for $60! Yes really! It's sad read more

CoCo Key - Resorts Near Me - Orlando, Florida

Worst place ever!!! Not even two star worthy! They have out dated rooms falling apart, dirty walls. Plugs loose and rust. They don't ever answer the front desk. Their "laundry room" they supposedly have NEVER works. We were here for 9 days two parties and had to beg to have our room cleaned. Even with the water park not worth it!!' Fitness center was closed almost the whole time! We were here for vacation and this place does not make it seem so. Pay a little More and stay at Volcano Bay or somewhere where they care about their customers!! read more

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Urghh at first we were so excited to try this place we drove three hours to have a quick weekend getaway . Personally I could've saved the grand we spent in two days and gone to a better location. Rooms are overpriced like our current gas prices. Immediately walking into our room we noticed a TERRIBLE smell like humid mixed with dirty carpets, considering it was 11 pm my kids were asleep we didn't ask to change rooms. I actually ran to Walgreens and purchased febreeze small spaces and Lysol spray. It helped a tad bit. Our next concern was the fact that the room needed to be updated for the price we paid we expected to see a bit of a luxury or a nicer looking room a lot of the amenities look as if they were from early 2000s it's time for upgrades following that concern when we entered the restroom we noticed the tub had not been clean you can still see marks of grim on the border at the top look that way imagine what the beds were like so thanks to Lysol for giving me confidence in sleeping in the bed or less issue was the blinds were not covered Good causing a lot of late night and daytime coming into the room. We could've just got day passes it would've been a better experience . The food wasn't the best but it was the basics overly priced as always . The drinks were ok I had to get extra shots to make the drinks an actual alcoholic beverage . Smart idea not letting us bring our own food or coolers. Forces i to buy a 10$ hotdog or 15$ small pizza or better yet a family deal 40$ and it's like one pizza wings and a drink. Way to pricey for the experience . My girls truly enjoyed the free balloon artist the movie theatre and arcade but the arcade needs new prizes . 80$ on token cards and our prizes were worth Pennie's. Other than that great staff respectful . No one ever came to clean our room even when I called an requested a cleaning and clean towels. Had to go to my car and get our beach towels. read more

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Brought my kids for a mini resort but never again. Definitely not a resort more like a motel. Bathrooms disgusting. Found dry blood on bathroom door. All furniture is old, chipped, and rusted. I felt as if roaches were going to come out. Charged you ridiculous fees like parking but gates were up and they make notation they are not responsible for car theft. Kids pool was always warm and smelled disgusting. My skin smelled after. Im sure I was swimming in pee and vomit. I avoided my 4 year old swim in it at all cost. Hotel just ghetto all around. Also my cards were deactivated as of midnight so very inconvenient when I was bringing luggage to car at 6am. read more

So we stayed here for about a week time is currently 9:56 am 1hour before checkout. I wanted to spend my vacation having fun and figured I'll assess the hotel gather all my info and post at the end of my stay. So check in was a breeze. No issues the front desk lady explained that the "parrot perch" was going to be down for a few days cause it was under maintenance, so instead of the 200 or so deposit she only charged us half!! That was great. Upon entering the room you do get the musty hotel room smell but I swear I've never been to a hotel that doesn't have the smell; unless your staying at a top notch 5 star hotel. A lot of reviewers said that they had roaches I did not see one. There are a lot of love bugs ( harmless and its mating season-here) so maybe that's what they saw in their room but for us we didn't have any issue. The bathroom has a separate door for the shower and toilet. So as one person is taking a shower another is in the dressing room getting ready. Makes for easy mornings with 3 girls sharing a bathroom with their dad/ my husband. The staff here is amazing I did have an issue with the vacation villa associate she was heavy set Caucasian lady and completely rude!!! Luck I was with my little one cause I would have cursed her out. I did look at her and in the most sarcastic tone said " wow your really great such wonderful help." Anyways she has nothing to do with the hotel so. The trade winds cafe is a lil bit pricey and the food isn't great. There tons of better options around the area. As far as the water park it's fun. We had a blast and the lifeguards are very nice. They will talk to you but won't make eye contact cause anything can happen in a spilt second don't take that personal. Parents really don't pay attention to there kids. In one spans of two hours there were 3 lifeguards who had to jump in 9 times in total. I was amazed at how sharp they are and how parents could just leave their kids unattended. Over all the hotel stay was great ; located in a great location. Also if you ask they do provide transportation to some of the amusement parks for free and others a small fee. It's really not bad if you have kids. We did half of our week visiting parks and other things around the area and the other half of the time was well spent at the hotel. My kids had a blast at the pools here and that's what really matters in the end. read more

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I did not enjoy my stay at this resort. I had bugs in my hotel room when I checked in. The buffett was over priced for the food they served at the restaurant. The rooms were kind of nice but they had some cracked tiles in the bathroom, which is where I think the bugs got in from. Water park was okay overall. One of the slides was not working for some reason. Staff was friendly at check in. read more

I wish I had checked these reviews before buying a Groupon. I bought the Groupon hoping to let my kid enjoy the waterpark but lo and behold the water park is only open Thursday to Sunday. However, along with the Groupon price, you are still charged a $32+tax resort fee which includes water park passes for 4. Someone ask them why customers pay for water park passes when the water park is CLOSED?!!! This was a really horrible experience for me. This is an unethical business that doesn't care about its guests. They just want your money. I tried to cancel my reservation immediately (like literally the minute after buying the Groupon and finding out that the water park is closed) but they couldn't cancel the reservation since I booked through Groupon. And Groupon (with its non existent customer service as always) claims that the hotel refused to cancel the reservation because they HELD the room for me. They couldn't even have gotten the reservation in their system that fast!! Bunch of crooks! There are plenty of reasonably priced, good, ethical businesses in Orlando to enjoy. Avoid this place. read more

The water park is really nice for the kiddo but the rooms are not clean at all. It's better if you just buy the tickets to the water park and not buy a room. First night here they had no hot water switched rooms and the sheet were not clean. The front never answers the phone. But the works in the water park are super nice. I'll just never stay in the hotel again. read more

Place was disgusting! Weird people, and the motel rooms were very dirty. Bugs crawling all over the furniture. I suggest only coming here for the water park. Do not stay at the motel. Pool was very dirty as well! read more

After having the hotel booked & our trip set to go, I read the reviews on Yelp (please note I did review hotel on trip advisor, they are both totally different reviews) and needless to say I was horrified but it was too late to change hotels at this point. My 10 year old son & I took a mother son trip to visit Universal & thought this hotel would fill in our time that we were not at Universal since I decided to not rent a car. I'm not quite sure where all the horrific reviews are coming from but keep in mind there were only 2 of us & we ONLY did a 4 day trip. ROOM: After checking in we were given the option of what room we'd like, the woman at the front desk was helpful with showing me the different buildings & suggested building 8? since it was closest to the waterpark. We went with that. Great choice, the waterpark was right outside our door. The room was in good condition, I examined the room up & down after reviewing horrific pictures on Yelp. I checked everything from the shower, the bedding, the hair dryer, the fridge. Everything was clean & in working condition. House keeping came every morning with fresh towels (please note that if you can pack your own beach towels do so, the towels given to you at the pool are cheap and very tiny- we had to use our bath towels given to us by housekeeping & ultimately went & bought beach towels across the street ($9) ) POOL/WATERPARK: My son LOVED it. The little parrots cove was a great time. There was however one slide that was not working. I would not be concerned with the pool/waterpark aspect of the park. All the lifeguards working at parrots cove conversed & played with my son. HOTEL OVERALL: The customer service is DEF. lacking. The workers seem very young & lacking in both customer service AND training . I didn't have many interactions with staff just because of lack of needing to do so but I was however charged for a product i did not purchase at the store and a manager was immediately called & I was quickly refunded. The hotel is nestled in the middle of Universal Blvd & there are many restaurants & souvenir shops all within walking distance. They do have a decent size arcade & that was a good distraction after the waterpark closed. Drinks & food that were purchased at the hotel were all reasonable & very good. TIP: hotel provides free shuttle to the parks. There are 2 stops after our hotel pickup but shuttle was no longer than 20-30 total time. Universal is literally 5 minutes away & Lyft from the hotel to Universal is only $6.07. If you do not have Lyft, sign up for a new account & you will get 10 $5 off rides making your trip $1.07 to the park! We did this all weekend! Would I go back? Probably. Would I bring a large family here for a whole week? Probably not. However, please don't let all the reviews deter you from staying a long weekend here. It was reasonably priced, free shuttles to all the parks (very close to universal, probably a 20 minute trip after other hotel pickups) & a good time for children. If I were planning a vacation without children this hotel is NOT for you, look elsewhere. The place in my opinion is definitely NOT nearly as bad as the reviews make it out to be. read more

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Had an absolutely amazing stay. Clean rooms, awesome water park for kids, very affordable, amazing food at the cafe, convenient location to EVERYTHING and the nicest staff ever. I am normally very picky when it comes to hotel stays but I will stay here every time I'm in the area! Thank you so much! read more

LOVED, LOVED, LOVED IT!! My family and I stayed for 5 nights and although we didn't have time to do everything the resort offers, we did do alot. The hotel room was nice and cozy, clean and roomy. LOVED how centric this resort is. We literally walked to a variety of restaurants and cafes for breakfast and dinner. The location is surrounded by at least 15 great restaurants within a mile radius. The water park, wow...!! I have an 8 and 1 1/2 year old boys and they totally loved the water park. It is geared for all ages. My husband and I even joined the kids on the rides and all the water fun. The ambiance is so fresh and fun. There is always great music playing which made the time spent at the park that much more joyous. Their indoor water park is geared for both young and older guest, with a shallow area which includes 3 slides for the little ones and a 5 ft pool which also includes a slide for the older kids and adults. Lifeguards are constantly walking around and doing an amazing job keeping everyone safe! The outdoor park, is really big. Again is geared for all ages, with a shallow area for the little ones and fun rides and slides for the older ones. Near the water park , a tiki bar with full bar is located, also trade winds restaurant, pizza hut and a nice size arcade are located. Also, another nice size pool is located closer to the entrance lobby for other guest to use. There is a little convenience store, a party room , laundry mat and a fitness room on premises. We truly had an amazing time and can't wait to return. We visited the Nick hotel last summer and loved itwhich led us to visit this resort because of their similarities. We loved the Nick hotel and LOVED Coco Key Resort. Highly recommend!!! read more

I have been here before couple year ago and it was a super nice experience but it sad to see how they went down! We just want the kids to have a good time, we live three hours away so we figured, we get a room and enjoy the Saturday by the pool. What a fiasco! We made the reservation thru Orbitz paid $110 plus taxes and some other fees, for a double queen room, got there about 10:30pm, they put us in a room where as soon as we open the door, it was smelly, bad smell but we looking for a good time, so we didn't bother much let's wait couple minutes and maybe it goes away! I went to use the bathroom found two cockroaches, still patiently I killed them went to wash my hands and the sink is clogged!!!!! By then I was starting to be upset but my husband never get to spend time with us, so again I wasn't going to be bothered but this time my husband didn't let go and asked me to call the front desk to get us another room, went back there and they didn't have the same exactly, they only room left was a king bed with a sofa. In another words somebody will be sleeping in the coach :) At the end we end up having fun because our kids made our day easy and nice but I do not recommend this place to nobody the hotel needs a better maintenance and cleaner crew, I attached some pics of the room we stayed in. They should be ashamed of charging so much money for a room that's basically dirty and falling apart. Bath tub was clogged on the second room they put us in but I couldn't complain since they would not have another room for us and we were there to have fun, the linens and the sofa were dirty, the remote control for the tv was dirty and the letters were wearing out, not channel list, bathroom didn't have fen, one leg of the bed was broken, the towels smells bad. It was a waste of money for the room. The swimming pool was crowded and there were some big guys jumping and flipping into the water, one of the attraction was closed because they were painting. Just look for an alternative went heading that way. Hope my review can help!! I wished I had read the reviews before going there but I kind knew the place at least I think I did ;) read more

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*I haven't actually stayed at this hotel* I've spent some days at the waterpark & it's freaking awesome!! I honestly think this is better than Wet 'N' Wild; it's less crowded, 1/4 of the price & there's a tiki bar in the middle of the park! When your exhausted & the kid isnt, it's tiki bar time! Enjoy some Pina coladas, all while within a few feet of your child! The lifeguards do a good job keeping everything & everyone in line. The rides are great, you will never get bored. This place is always a great time! read more

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Me and my family booked a two bed room. From the moment we walked in the room was really musty & humid. Our toilet seat was broken & moldy. The fridge had mold as well. Our walls were stained. For the price we paid we are very upset with our room. I highly recommended that you spend your money else where!! read more

I took my daughter here off season as an inexpensive option for a Birthday Disney trip. All of the staff was amazing from check in to the lifeguards. They man who checked us in gave my daughter a preloaded card for the onsite arcade. The women that worked in the arcade brought out CoCo the mascot to meet with my daughter even tho at the time she was the only child young enough to enjoy it. The lifeguards were very patient with my daughter on the water slides. When my flight was delayed Issac and Chris at the desk extended our checkout time with no problem. Great place and for the price I look forward to some quick weekend trips in the future. read more

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I'd give a negative 5 star if I could. Complete waste of money. Dissatisfied and disappointed. Our travel companion found this as a one night stay for our children to enjoy the water park before we headed to our cruise. This was the worst traveling experience I have ever had. We arrived at 2 pm on a Sunday and was told that the water park would close at 5 pm. We were charged for the park. Our check out lasted 25 min as the woman checking us out didn't appear to know what was happening. Our travel companions were checked in in 5 min and had adjoining rooms which we could hear as they were checking in right next to us. The lady checking us in insisted that our room wasn't ready even though we were just told it wasn't. We had to call someone else over to clarify. At the end of check out she hadn't even given us our bands for the park, which we didn't realize until we were in our room, we tried to call the front desk but our phone didn't work, so our companions in the adjoining room called and they said to come back up and get them. After getting a 7 and 11 year old dressed and ready to head to the water park, we realized we didn't have bands. I went back to the front desk and as they gave them to me they told me that they closed the water park. I questioned this decision and they said it was because it was too cold, but that the pool out in the rain was open. They did not offer a refund and I was so taken aback that they didn't tell us when we checked in or on the phone. I went back to the room to let everyone else know. Our companion called the front desk to check on what was happening and to see if we would be refunded due to the fact that we just paid for something a half an hour prior that we couldn't even use. They offered us 50% saying that was the best they could do. As an alternative, we took the children to the arcade. The arcade had half of the games out of order and the carpet was soaking wet. Very disappointing. Neither bar was open. And believe me after all of this they could have had all of our money in drinks to forget about what an awful time we were having. The rooms. Yuck. The fridge was leaking. The lock on the door broken. There was a half used body wash in the shower, leading us to believe it was not cleaned properly. There was nowhere to hang wet clothing. The sheets aren't actual sheets, but cut up white material that doesn't fit the bed. The clock wasn't set or working. Rooms smelled like mold. No comforters on the beds. Complete disappoint for a one night stay, but so glad we didn't have to be there any longer than that. read more

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I'd like to start off by saying the staff at the front desk is extremely friendly. I'd really like to give a shout out to Gary for being so kind, helpful and considerate. We arrived early, we knew rooms probably wouldn't be ready, but we took a chance. Gary said they'd call us when a room was ready, but we were welcome to use the water park. As luck would have it, I barely got out the front door when my phone rang and turned around to go back inside. We all (the check-in staff) got a chuckle out of that. It was pretty awesome service. The housekeeping staff is friendly...always a "good morning", etc. and smiles on their faces. From the folks attending to the rooms to the folks attending to the grounds and waterpark staff...they were all very friendly. OK, so, unfortunately...the waterpark, the rooms and the hotel itself are very "tired". I never would have stayed here based on reviews and hearsay, but I had friends visiting from Scotland and they booked this hotel in advance. I did have some curiosity, so why not? We simply wanted to be in the same hotel for convenience too. So, here's the deal: - The rooms smell musty, they are worn, need updating, etc. But I do have to say it was clean...except for that sticky spot on the floor we couldn't identify...nor did we want to. So hey, clean is good. They also don't give you the allotted towels & wash clothes like most hotels do. Like 1 wash cloth for 3 people...huh?...yep, it's true. It is what it is. The shower wouldn't shut off all the way and you know what it's like trying to sleep with water running. We closed the door to the bathroom and it seemed to block the sound some. But fortunately for me...I had ear plugs!!! - You can tell that once upon a time the hotel was nice. But the pictures on their website are either old or photo shopped. It just needs some TLC. The grounds staff do their best, but "it's" beyond anything they can do. - The waterpark was "ok", don't go there expecting something like Great Wolf Lodge that's for sure. It was clean for the most part, but just needed TLC. There are tables with chairs, lounge chairs, etc. We didn't go when it was busy, so we had no trouble finding a place to sit. Tubes are limited and therefore you must stand in line for long periods to ride some slides. Some slides may be closed due to staffing. But hey, there is a Tiki bar nearby...get a Coco Crazy drink and forget about it! The hotel is in a good location for walking to area restaurants and shopping. There is a Dunkin' Donuts right next door for morning necessities (haha). Other things that may be appealing about this hotel are: Free parking, a military discount and a reduced resort fee, a kid pool and full use of the waterpark on the day of arrival and the day of departure. The painful thing: If you make a reservation online, make sure you keep the email. There is no way to create an account with them and therefore, no way to check on your reservation, etc. There isn't even an area to input your reservation number if you have it. Furthermore, even if you have the email there is an area to click on to direct you to the reservation...it may or may not work. Mine did a week before, but not the day before. I had to call them to ask questions. Everyone does everything online anymore...not these folks. I think for what you get the hotel is overpriced and the resort fee is high, unless you get a deal with a travel agent, airline, military or whatever. The hotel needs work in general. I give all this minus stars for sure. But the staff is friendly and I'd give them 5 stars. After all, they don't have any control over the corporate owners. All this said...only a 2 is a fair rating. I simply would not recommend for anyone to stay here unless they had to, no other choice or are just looking for something in that area. Note (nothing to do with my rating, but important info): Sadly, it's some of the guests that stay here that are "nasty" that make this place a little unbearable. No staff member, nor owner has any control over this. Why some people can't clean up after themselves is beyond me. And why some people don't exert some rules on their children is also beyond me. I'm putting it mildly! The entire staff from the desk, grounds, water park to the bars and restaurants has their work cut out for them daily. The experience is definitely like no other and this place is definitely checked off for us...been there, done that...don't want to do it ever again. Alas, my friends from Scotland have their own take on this place and were/are miserable. I witnessed firsthand the cockroaches they killed, other bugs, the room smelled horrible and they were constantly sick while in the room. I just hope this first time experience to the United States doesn't leave a lasting impression. Note 2: Hard to check-in since the pin is/was placed wrong on the map. Submitted a change to Yelp. (stayed 2 nights/3 days). read more

Impromptu trip/stop after a cruise which was left me a little frazzled. I absolutely loved it! Check in was seamless and clerk was very kind. She answered all questions and assisted me with any concerns. It was too packed or poorly operated like the other reviews I've seen. A fun time to be had and the water park, arcade, hot tub and pool away from the water park was an added bonus. From start to finish, it was amazing. Extremely courteous staff and some adult fun for parents looking for an escape. The best part was the amazing bar staff especially Kiara! She was a gem. Extremely professional, courteous and hard working. The complimentary shuttle to Universal Studios sealed the deal for me. Rooms were clean and nicely decorated. No complaints. Great value and service! I would recommend this location. read more

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We stayed this last weekend 12/29/21 booked for a week and left after the first night. My wife is deathly allergic to mold and the room is full of mold. We left the next morning and moved to West Lakes Resort and it was awesome. Stay away from COCO Keys. Scott Davis read more

Our stay was August 22-24 2012. A coworker of mine suggested this resort. I was debating whether to spend a full day at Jekyll Island or staying the night in Orlando. We decided to check this place out. It sounded very appealing, especially since this would be our first trip out of town with a 22 month old active toddler. I made a quick reservation for one night around 3pm. Than we were off! Once we got to International drive around 530pm traffic wasn't so bad. Wow International drive looks so different during the day..and it really does need a face lift. We pulled up to the resort and I checked in. The lobby is really nice and open. The front desk receptionist was standard. Nothing special. She showed me a mini map of the property and where are room was and the facilities. Our room was located in the middle of the property on the third floor. Parking was fine either side of the building was the same amount of distance to our room. The middle building on the first floor has a store. We didn't purchase anything from the store. Looks like they had drinks and stuffed animals. They didn't have arm floaties. I did see some swimmers. Our room was suprisingly modern! Yes there was a little moldy smell. Reminded me of the cruises I've been on. I'm thinking it's because it's a water park resort. We had a nice size King size bed with white clean sheets and pillows. It felt very nice to sleep on. There was a couch in our room as well. It had a pull out couch that we allowed our daughter to sleep on. There was also an ottoman and another chair. The standard desk. A flat screen tv on top of a dresser. The bathroom was small but clean. We drove to Walmart, Whole Foods, Popeyes, First Watch, Panda Express during our stay. We also checked out Teak's Neighborhoods Bar for their burgers. Everything from 5 min to 15 min drive. Very convenient location to all these places. The following day we checked in for one more night because check out was at 11 and the water park didn't open till 11! There is a huge shallow pool that is covered. Around this area is a tiki bar and the arcade and cafeteria. We didn't check out any of these places. We enjoyed the shallow pool filled with spraying fountains and perfect for our short 22 month old...It was just a little cold cause she was shivering. We than went to the water park area and walked around and checked it out. Very cool. Our daughter was able to go on the mini slide with our assistance. It wasn't to crowded just the right amount of people. My only complaint is the lounge chairs looked like it had mold on it...say laying out was out of the question. That night and following 8 in the morning me and the toddler had a nice warm swim in the regular pool. It was pretty packed at night but we were the only ones there in the morning. Over all it was a nice get a way from Jacksonville. It was 99 a night including a 20 dollar resort fee for Florida residents. Probably will be back. The thought of standing in line at theme parks with a 22 month old in the heat doesn't sound appealing, so Coco Key Resort is a way better option. read more

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Well.... where to begin... first, they were not able to find our room reservation. When we showed confirmation, we finally were given key cards to our double queen, upon entering, we see a king bed, and a smell that smelled like mildew. I felt the sheets and they felt wet. We drove back to the front desk and told them that this is a mistake.. they moved us to a double queen. Sadly, damp sheets caused a foul smell in the room. No comforters on the bed, leaves you feeling odd... finish the bed! Then my son finds crumbs in his bed. Corn chip crumbs!!! The Wi Fi is a joke So bad, slow, jerky and throws you off regularly. I can't say enough about the parking lot DJ who's first set started after midnight. Wen't on for hours with set after set of Rap Music! read more

I've done a good amount of traveling. I know that the service industry, in many ways, is not what it used to be, but even with that in mind this was disappointing to say the least. It was like the management didn't even care if my family of 10 and I were satisfied. We booked three rooms ($1700.00) for a four night stay. I felt that was a good deal, but still a lot of money to spend for our budget. We were woken up twice, early in the morning, to hammering in the room above usbecause the hotel (knowing that we had rooms below the work) had scheduled to have the work start that early. One of our rooms had an air conditioner that was so loud that it sounded like a jet liner engine revving up. And to top it all off, there were cockroaches in one of the rooms. The management said that they understood why I would complain and offered to give us a breakfast for free and comp a days worth of the water park passes. If this were a restaurant, I would want the whole bill comped. We were sleeping in this place, eating in this place, living in this place for five days. Hopefully we didn't bring any cockroaches home with us. If we did, guess who is going to get the exterminator bills. Also, on the site where we found the resort before we booked the rooms, it said that there was a free continental breakfast (there wasn't) and that we would get a discount on tickets to universal studios (there wasn't). We were counting on these money saving parts to the trip. And we were let down. The water park was great. But that was it. read more

Awesome water park resort for kids up to about 12-13 yrs old. So much fun! 3 types of water park fun areas with plenty of lifeguards- although the water is not deep. Super fun water slides!!!! Very good safety features- anti- slip/fall walkways thru out the property is impressive. Great arcade! Great for birthday parties- nice set up for that. Awesome tiki bar with awesome drinks poolside in the water too ark area. The grill has limited choices but all good- good pizza and the best ice cream! Breakfast buffet had good choices- a little pricey but one kid eats free per each paying adult. Some guests had food vouchers that were included in their hotel fee- I couldn't find those deals. The rooms are basic and clean- maintenance is quick for any issues. Not luxurious ...but then- kids don't care about that! I highly recommend this resort- and they also have day passes to the water park if you're not staying there as a guest. read more

I'll start by saying the staff was alright and the stay in the actual room was ok as well no problems there in that aspect. What I do have a problem with is that we were charged for a "resort" fee which is about 35 dollars a day I believe included in that is a water park and the use of its pools. We were not told prior to booking or even at check in that it would Be closed for maintenance for most of the duration of our stay. 3 out of 5 days we should not have been charged for because we could not use it. In a nutshell they will take your money and not give You what's promised. You can get a better deal elsewhere. read more

Brought the grandchild here for his summer vacation, he loved the water park and arcade. The rooms and front desk check-in are terrible. Check in is at 4pm (half the day gone) and no rooms ready. The front desk supervisor was no help and all she said was we will call you when one is available. WTF isn't that what a reservation is for, to have a room you paid for and reserved when you arrive at check in time! After making a fuss with them for 45 mins, they put us in a room, but not what we reserved. No offer to compensate us or apologies, Horrible customer service! The rooms are your budget motel style and not good for a stay more than one night. We still have 3 nights left uhhggg. Housekeeping didn't even get to our room until after 5pm ridiculous! Do t waste your money! I wouldn't recommend this place and will not stay here again! Second day no hot water! Thankfully this is our last day here! read more

Where do I start. Literally the moment you walk in you can tell the customer service is NOT great at all. Not even good at least. Found a roach in the room (disgusting but it's FL so I let it pass), but room service didn't even clean the room. I called to get our room cleaned up but no one answers the phone. I have to walk all the way to the lobby yo ask and then to only realize we have to "request" a cleaning schedule. But it's ok because they can send someone 48 hours later to "clean." Ridiculous, no one told us that at check in. You would just assume for a hotel you pay at this price, someone would come an organize the room each day you stay. Seriously don't waste your money here. read more

Never again will I stay or recommend this hotel. As soon as you walk down the hallway to your room there this smell and it gets worse when you get in your room. The room is filthy, everything covered in dust and cob webs. The phone didn't work, the toilet was clogged, there was mold everywhere in the bathroom. When we took a shower the water didn't drain so the next person took a shower standing in dirty water. There were 4 of us so you can imagine how high the water level got. The carpet had holes in it, and it was soggy like walking on wet towels. The fridge was on the floor (weird) and extension cords everywhere, which I felt unsafe with my kids. The AC sounded like a plain taking off. Everynight I noticed cops everywhere outside, after doing some research I found out that there's a lot of vehicle that get broken into because there are no cameras in the parking lot. read more

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Awesome place for families with kids. Three pools, tot pool, adult pool and kid pool plus the water slide area. Tiki bar, game room & restaurant right next to the pool. Walking distance to an abundance of attractions on International Drive. This is my second time here and I'm already planning to come back again in three weeks. read more

CoCo Key - Resorts Near Me - Orlando, Florida

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Not what I was expecting . The only reason I choose this "hotel" was because the water Park, location and of course the price. Rooms are disgusting, they don't clean at all. They just do the beds. Towers are very old and look like to clean the floors. Bathroom omg! Mold, dirty toilet etc. Roaches are also included in this "wonderful resort". There's better options around for the price. Not going back. read more

CoCo Key - Resorts Near Me - Orlando, Florida

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Please go elsewhere! Run down. Upon arriving front desk were just rude. They charge an extra $34 "resort fee" but this is no resort. They take a $50 room key deposit, actually have never seen this before. Parked a football field away because that is all that was available. Rooms are dated. TV was broken, after trying to fix ourselves we called maintenance who had to move furniture and plug in all cables correctly. Grill on a/c busted out, paint flaking off ceilings, floors look dirty, dated bathrooms. I have stayed in better hotels for $50 a night. Paid $172 a night plus the $34 resort fee. I gave a second star because the maintenance person was helpful but otherwise it would have been 1. read more

I've stayed at this hotel several times but my experience since checking in last night was definitely not a positive experience. Arrived quite late after coming from HHN, however had a one-night, fully paid reservation and figured our room would entirely secured, which didn't seem to be the case. Upon arriving to the front desk I was told that I needed to call in if arriving after midnight because they work on a "first come first serve" basis, which is understandable, but my room was only for a single night and already entirely paid for. The manner in which we were told was quite rude and unnecessary. Moving on from that, arriving into the room, it was dirty and not well kept. From finding grime, to a small roach crawling on the nightstand as I was eating chips, it was a mess. This was for a single night within only a few hours. I don't know what happened this time around at Coco Key - I'm disappointed. read more

CoCo Key - Resorts Near Me - Orlando, Florida

This place is so disgusting! The bathroom in the lobby has FOUR toilets and not a single one of them flushed (which I have video of!) They were full of urine, feces, and toilet paper. When I told the front desk her response was "Well, there are a lot of kids in and out" I am appalled by the staff and the (lack of) cleanliness! Avoid this place! read more

CoCo Key - Resorts Near Me - Orlando, Florida

Charged us a $25 "resort fee" even though we checked in after the resort amenities were already closed for the day and checkout was before the resort amenities opened back up. Went to our room and it hadn't been serviced. Informed front desk and she gave us another room and 2 free breakfast vouchers for the mix-up When we got to our second room was funky smelling. Reminded me of a beautiful melody of cigarette smoke mixed in with some mold. The walls had Several terribly done patch holes. The Bathroom had pretty bad water damage on walls and several holes knocked in walls. The room was decently clean until we went to get into bed. Looked like they didn't change the sheets or comforter from previous person. (And that person ate Taco Bell in the bed the night before) They brought us some clean sheets and comforters so we could have a clean bed to sleep in. read more

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