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    CoCo Bodyworks

    4.0 (1 review)
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    12 years ago

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    Massage Envy - Grand Junction

    Massage Envy - Grand Junction

    1.0
    (2 reviews)
    0.9 mi

    The owner called me and said he had an audio recording of me scheduling an appt that I spent a lot…read moreof valuable time texting and talking with his office manager about. I walked into the store yesterday and scheduled it for 8/1, not 7/31 (the following day). I don't have the time to keep defending my position through texts and phone calls. I requested that he email the audio recording and a Cancellation form by closing time today and have not received anything. I wonder if the owner, who is a local lawyer, is true to his word. We will see....

    A 1 rating because there isn't a ZERO! The owners of this business need to take customer service…read more101! How dare "Chandra" call me and chastise me for my poor review. Both she and her partner Trace are greedy business owners who make excuses for their poor business practises. Here is what I experienced: 1. Charges for "freezing" an account. Greedy and Absurd! 2. Massages marketed at 60 or 90 minutes having 10 minutes on each end shaved off. 3. MT's who complain to the client about the fairness of their cut. Driven by the ownership. 4. Poor front desk training of kids who are clueless how to conduct themselves and do business. Absentee ownership! 5. Charging for hot towels and "incidentals." Nickel and diming clients, greed at its finest! 6. Every massage I ever had here has been challenging. The owner tried to say I was given waived fees for the desks errors! I was not reminded of a massage when I was told I would be, desks fault! 7. How dare an owner of a company have aggressive attitude towards any customer! Chandra tried to "characterize" the client, the customer! She is unprofessional and out of line! I suggest NEVER using this business. "Massage Envy" brand will be notified, as well as BBB and every Social Media available. MT's, run from this greedy business!

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    CoCo Bodyworks - massage - Updated August 2026

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