If I could give a 0 star rating, I would. This was the worst experience of my life and the owners have no idea how to run a business. It was my first time EVER to a spa. I treated myself to a float, facial, massage and salt chamber.
First was the float. The receptionist Martha, was great. She escorted me to my float room and explained the procedures for a proper float. After she left, I locked the door to my float room and began the process to float! Unbeknownst to me, the lock on the door was broken. Due to having ear plugs in, I could not hear. A male spa attendant walked in my room while I was completely nude! Mortified, I quickly pushed him out with the door. Completely shocked, I managed to compose myself long enough to try floating. However, I was never fully able to relax and kept worrying that someone would come in. Once my float was done, I was on to my massage and facial! Its gotta get better right? WRONG!!
Second part was my massage and facial. I advised the massage therapist that this was my first massage and I didn't want deep tissue. She said she understood. The massage was eh... I actually felt worse afterwards and she made me very sore. Maybe I'm just not one for massages, no biggie!
Next was my facial. After applying some oils to my face, she asked if I'd like a complimentary cupping on my face. I declined saying that I did not want bruising on my face. I was assured there would be NO bruising, so I agreed.
The last part was the salt chamber. It was not bad and it finished off my 3 hour spa experience. I was advised to buy a serum and spray for my face, so I did. I got dressed, paid and was on my way home.
The pictures attached of my face were taken 2 hours after and the following day. I looked like I had been beaten. I immediately called and spoke with Martha. She assured me that she would contact the owners because she had never heard of bruising. I also emailed pictures to her for proof. A short time later, she called and said she was advised that it was toxins that were pulled to the surface of the skin. Being in the medical field, I told her I was confident this was bruising, not toxins. She was told to have me come in for a red light therapy treatment to resolve the bruising. Mind you, they had said the day before it wasn't bruising. So I went back down and sweated in a red light sauna for 1 hour. My bruising did not fade.
The next day, I developed a rash on my entire face that was red, hot to the touch and burning. I knew I was having a reaction. I called Martha again. She told me she would email the owners immediately to contact me. For the next 3 days, I took Benadryl and could only use an all natural moisturizer on my face. I literally sat at my work desk with ice packs on my face to help with swelling and pain. It was miserable. Martha followed up to see if the owners had contacted me, they had not. She apologized profusely and said she would send another email.
3 weeks AFTER this took place, I got an email from the owner, Meghan. No phone call, an email. She stated she would call but never did. I was only refunded for my facial and float. I would expect a full refund given the horrible experience I had. Nope! Needless to say, I will NEVER recommend them!
P.S. They reprimanded their Receptionist Martha because I was dissatisfied with their failure to communicate. She quit shortly after. read more
