I wish I didn't have to give this place one star, because they are truly unworthy of that.
My husband wrecked my car the day I started my new job. We hadn't even officially moved yet and we didn't know anyone that we could ask about a body shop. The responding officer at the accident scene recommended Cockrell's, so he had the car towed there for repairs. Huge mistake!!!!
First, it took them almost 6 weeks to repair the damages. Our insurance company only covered a rental car for 30 days, but they were gracious enough to extend it for another week, considering we got a lower priced rental car than what we were allowed. When we called Cockrell's to ask about our car, we got one excuse after another, and they would either lie about when it would be ready, or tell us they had no clue when they'd have it fixed. I asked if my insurance company was giving them a hard time and he responded that they were not; they were great and easy to work with. So, what was the problem? Laziness or incompetence, or a combination of the two, would be my guess.
To make an already frustrating situation worse, when we were finally able to pick up the car, it looked terrible. They only painted the front, and it's pretty obvious that half the car has been re-painted. Even worse, they didn't hook up my left turn signal or my taillights. Fortunately, my parents were here for a visit and Dad was driving behind me when he discovered this, so I didn't have to learn the hard way on I-10 from someone who didn't see me until it was too late. We also discovered that my front driver side turn signal didn't work. When my adjuster called them to make them aware of their mistake, they denied responsibility but offered to "look at it." They did accept responsibility for it and get it fixed. Maybe this explains the leftover car parts they left in my backseat. Who knows!
One thing I do know is that my husband and I are both pretty terrible drivers. Their horrible service and half-assed repairs cost them a lot of business from us. We'll never use them again, and I certainly wouldn't recommend them to anyone else. read more
