1. Goens Automotive

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Daphne, AL

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Goens Automotive

4.2 (5 reviews)
Closed • 8:00 am - 5:00 pm

Services - Goens Automotive

Auto brake repair

Auto engine repair

Goens Automotive Photos

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Parrish Tire and Service Center

Parrish Tire and Service Center

(26 reviews)

Great people. Professional, kind, & want to help their customers. I recommend Parrish'sread more

Extremely Disappointing Customer Service - Think Twice Before Trusting Them With Your Vehicle…read more We were on an extended road trip from Colorado when our car started experiencing problems in Daphne, Alabama. We called our trusted mechanic back home for advice, and after researching local options and considering that it was a Friday, he recommended Parrish Tire and Service Center. Unfortunately, the experience we had here was one of the worst examples of customer service we have ever encountered. Upon arrival, my husband explained that the car was currently running but might not start again if they waited to look at it. Chasity's response was "Just because you are from Colorado doesn't mean you get to move to the front of the line." He simply acknowledged her response and explained again why it would make sense to move the car to the repair area while it was still running. Her reply? "Just go get the keys." We heard nothing further until mid-afternoon on Saturday when the problem (as it turns out minor) was finally diagnosed and the repair was authorized. At 4:40p.m., we received a call saying the car was ready and that they closed at 5:00pm. We immediately headed over, arriving according to our phone clock at 4:58p.m. As my husband approached the mechanic, who was pulling our car into the garage, he was told that he would have to talk to Chasity. Rather than help resolve the situation, she slammed the door in his face and told him he could pick up the car Monday morning. Let that sink in: We were travelers stranded hundreds of miles from home, and a business that had called us just 20 minutes earlier to say our vehicle was ready refused to release it when we arrived before closing time. We were left to figure out where we would stay for three nights, with absolutely no apparent concern from the person responsible for making that decision. This was not about expecting special treatment because we were from out of state. It was about basic courtesy, communication, and treating paying customers with a reasonable degree of respect. We understand that businesses have procedures and closing times. What we do not understand is the complete lack of compassion or willingness to work with customers who are in a difficult situation through no fault of their own. To be fair, when we returned Monday morning, Chasity was nowhere to be seen, and Troy could not have been nicer. We appreciated his kindness, but his professionalism does not erase the way we were treated over the weekend. Our advice to anyone traveling through Daphne: Be cautious about choosing this business if you depend on your vehicle to continue your trip. Mechanical problems are stressful enough without having to deal with unnecessary hostility and a complete lack of customer consideration. We would not choose Parrish Tire and Service Center again.

Goens Automotive - autorepair - Updated October 2026

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