I am not a happy customer. My eyesight is something I take very seriously. I was referred by my PCP to this office for my eye exam. The staff was friendly, but you are told first off if the doctor has to write you a prescription it will cost you yourself (on top of any insurance you have $35) Okay to begin I got my eyes examined in November, but I did not come back to buy glasses unit April. I paid almost $200 after my insurance for these glasses. I got the new glasses and could not see everything was blurry. I was told by Don (a really nice older man) that I needed to wear the glasses awhile to give my eyes time to adjust to them. I tried wearing them for 3 weeks. After have constant headache and eye fatigue I called the office, and told them that these glasses are not right. I was told I had to take the glasses to there office in Sierra Vista, which was 45 mins from my house. (Yeah great when you can't see, and have a young child) Never the less I took them to the facility. I was told that the glasses were cut to the prescription, so I was given an appointment to see the eye doctor again. I went back to the office they told me I would be charged another $35 if the doctor examined my eyes again. I was confused, because I had already paid them $35 when I came the first time. The lady at the front desk said my eye prescription could have changed since I had my eyes examined in November. I questionably paid the $35. I saw the Dr, and this time I was told I was at the age where I needed bifocal glasses. Again I was confused I was still the same age. I should have been told this, so I had to order the new lenses with the changes. I had to pay an additional $165. After three weeks of ordering the lenses I called the office and was told the lenses had come in, but hadn't been cut yet that they probably wouldn't be cut and out for this week, but would for next week. They apologize for it being so long and admitted that the lenses were cut wrong, and had to be send back. Wednesday of the following week comes and I go to the office to have the lenses switched into my frame. I was told by the female tech that the lenses were cut too small for the frames. She also showed me that they were too small to fit my frame. I left the office still a disappointed customer. I was called later the next by Don the older gentlemen I had spoke about earlier. He told me that the lenses I had purchased from them were defective. By this time I am having constant headache. I can't see with the glasses, but in order to drive I have to wear corrective lenses. The street signs are blurry. It is all just a mess. The next Wednesday comes I go to the office to get my glasses and Don is there. I go back and sit in the chair. He starts looking, and looking. Pulling things out, going to his car, looking again. Finally he tells me they are not there. He says he don't know what happened because he put them in there himself. Still I left the office a third time no glasses, still having a headache. This time I am in tears. I can't believe this is happening. I have been dealing with the wrong glasses since April by this time. And I have jumped through every hoop imaginable. The next day come which was a Thursday. The really nice man Don drove the glasses to my house for me on his own time. 4 months later I got another pair of glasses. Things are still blurry, but I can see better then I have been able to see. I am told I have to get use to the prescription and pergressive lenses. We will see. I hope your experience is better then mine. At this time I don't feel like I was looked out for, or treated fairly. When I was asked to pay for charges no matter how far fetched I thought they were I paid them. This office never had to chase me down, or hunt after me for their money, but when it was time for me to get what I was suppose to have paid for all I got was excuses and empty promises.
Leenita Taeza read more
