I stay here for pure convenience, but this is the last time. Every stay features a similar problem…read more- housekeeping. But this time is super odd. When we left the room around 10:30am, multiple housekeeping carts were in the hall, and five doors were open, which I would assume were open for turnover service. We returned at 7:50pm, and all five doors were still open, and all five rooms still as messy as they were this morning. Our room was also not turned over. After calling the front desk and letting the phone ring 11 times, I went downstairs and Syracuse's finest citizen was sitting on his arse playing on his phone. Less than two feet from the desk phone. I was told that housekeeping left for the day. I asked for towels and that was that. The owner needs to do better, especially because a top restaurant is on the premises. UPDATE: Following day, left and returned. Housekeeping "made" the bed which was actually hilariously terrible but the clincher...they left our door open. Don't know for how long. Everything seems to be here. Stopped by the front desk and the housekeeping champ shuffled some papers and I think may have realized SHE was the guilty party and walked away. This place is a joke and everyone needs to trust the reviews.

everything about this place is terrible. the front desk lady is insanely rude, and needs to be…read morefired! also it's disgusting and the rooms smell awful. also the shower we had is filthy, and stained and we had to clean hair out of the drain. if i could give this place zero stars i would.

So I'm dropping stars on the current stay, last stay the hotel was newer and this stay the ultra…read morecool furnishings seem to have not held up, a hook in our bathroom was broken the wall hooks one was looking janky, and the tv would not work at all, dialing 0 from the room to the front desk wouldn't go through to ask about the remote so I had to call the hotels main number and go to the front desk who would not send anyone up to remedy the tv situation but instead had us come down to try a different remote or get batteries from her, not up to Hilton standards. That may sound Kareny of me but in a hotel that's minimalistic and touts their functionality a non working room tv is kind of crappy representation. The new remote didn't work either and all the front desk offered was to switch our room but since we had already unpacked we didn't really want to take the time to do after driving all day.

We've stayed at this hotel previously, so I knew it was no frills and poorly built, but my last…read moreexperience here was so abysmal that I canceled the rest of my stay and checked out early the next morning. The reasons: The room was right across from the heavy steel stairwell door, which opened and shut constantly. The window shades did not keep the exterior Costco lights from glaring into the room. The heater rattled and shook so loudly that even ear plugs couldn't block the constant racket out. Yet, turning off the heater resulted in the room becoming unbearably cold very quickly, and the hotel did not provide extra blankets. At 3:30 a.m., I went to the front desk to inquire if I could switch to another room. But before I could finish describing the issues, the staff person snapped, "There ARE no other rooms!" and couldn't care less. No apologies, no "let me see what we can do," nothing. Lesson learned. We will never stay at any Tru by Hilton again.

I stayed here overnight when visiting Syracuse and the surrounding areas for a couple days and it…read morewas a very pleasant experience. The hotel was nestled back on a "lonely road" that seems like an industrial area, however, it's a couple minutes from the thruway. This hotel was quiet, extremely clean, and the staff were super friendly and accommodating. The bed was really comfortable too and I'm super picky when it comes to bed comfortability. The room was very spacious and had a fridge and a microwave. They have Dove toiletries in the bathroom. I received a welcome bag with Fritos, chocolate and two waters when I arrived. They had a 24 hour coffee station and also a water station in the lobby with cookies. The front desk associate informed me that they had a full hot/cold complimentary breakfast in the morning till 11am. She also told me that the indoor pool was open until 10pm. I checked out the pool and decided to go by a cheap bathing suit at Target to utilize the pool. The pool was small but very clean, from the floors to the pool itself, to the restroom in the pool area. There's a huge sign stating that anyone under 18 MUST be accompanied by an adult, however, some unruly teenagers were alone in the pool acting a fool and one of them was in street clothes in the pool...GROSS! They need to add to the sign that a bathing suit is required to enter the pool. Perhaps the "pool rules" should be more emphasized when checking in and/or posted OUTSIDE the door to get into the pool. I did enjoy swimming and relaxing in the pool after the annoying brats departed LOL! Parking is free and plentiful. I would definitely stay here again...maybe will do so for the State Fair!

I've stayed at this hotel several times and the experience has always been good. It's a little off…read morethe beaten path but is well maintained with adequate free parking. There always seems to be a good number of people staying here, which says they are doing something right. The free breakfast is always hot with a decent variety of options including coffee, juices, eggs, sausage, bacon, danishes, fruit, yogurt, pancakes, etc.

Went here for a friends birthday dinner that was hosted in the main dining room. This place was…read moresimply amazing and had so much character. The owners of the in were so nice and accommodating. They were great at hosting and give the guest their space. The meal and presentation was so nice. We also got to take a tour of the inn and it was so beautiful. Hopefully in the future we will get to come back and stay here!

We have family in the area and we drive up to visit at least once a year. When we googled hotels…read moreThe RIver Edge Mansion popped up. We had never stayed at a bed and breakfast and weren't sure what to expect. This place exceeded our expectations. The mansion itself is beautiful. Every time we walked around the house we discovered more treasures, everything from the molding to antique pieces. The property has a lovely view of the Erie Canal. Each morning there was coffee waiting or us outside our door on a beautifully arranged tray. Then we went down to breakfast. I hate to repeat myself but the table was also beautifully arranged. We tried several different dishes during our stay, each one delicious. Our host, John and Rebecca, were there for our every need, without being intrusive. After running around all day It was so relaxing to return to our room each night. We asked several relatives to stop by and see the place. Our Aunt was thrilled as she had driven by hundreds of times and never been inside. She was not disappointed. One extra point. They have a friendly dog named Riley who helped us forget how much we missed our own pets. We plan to return here each time we return to Syracuse.

This place is nice and clean -and they are pet friendly! It…read moreis near lots of stores & sights in Liverpool NY

The hotel over all is ok . But!! They have random housekeeping days and work late into the night …read more There are people living there because the school bus stops here . The rooms are clean . the breakfast is coffee ,tea orange juice , cereal and a danish

I want to express my thanks to the evening staff at the Comfort Inn- Syracuse NY Fairgrounds on…read more5/11/24. I was traveling with my sister, brother in law and their family as my nephew graduated from SU that day. My brother in law booked 3 rooms through Booking.Com and unfortunately there was a mix up and although his card was charged and had a confirmation number, there was no reservation when we got to the hotel. The manager and staff were so accommodating and were persistent in getting to the bottom of our issue. I was in the lobby but heard the manager ( I believe) calling Booking.Com to clear up the matter. Other staff came out to check on us while we waited and offered us water and snacks. It could have turned out badly for us but they got to the bottom of it. I wanted to express my appreciation and hope they can be recognized. The rooms were comfortable and clean. One of the nicest breakfasts I have ever had. Thank you again from a recent traveler!

The rooms are kinda run down, front desk lady is kinda mean and insensitive. Cable is not working…read more Hot water gets luke warm at best. Cleaners are still cleaning at 4 pm. Needs a rehab.

This appears to be an older establishment. Easy to find and get to. Close to the fairgrounds and…read moredowntown. The check-in was quick, staff was pleasant. The hallway to my room had very stale air, sort of musty. Several areas smelled of marijuana. I didn't see anyone and the place seemed fairly quiet. I got to the room and the door was very hard to open and close. The room is fairly larger with standard hotel decor. Everything appears to be fairly clean. The bed is really comfy. The AC seems to operate when it wants to. It's not cooling properly which would be a problem if it was hot out. No microwave in the room but there is larger size mini fridge which is a plus. There's a few blemishes here and there in the room. The side entrance door has no security lock on it, that's a negative. There is a key card device there but the door doesn't lock. Over all it's not a bad place but it's not a great place. Good for a night, maybe two. It wouldn't be my first choice to come back to. *Edit* I had to come back and update this review, and to drop it down to two stars. After about 10pm Saturday night, someone was smoking somewhere and the room was filling with cigarette stench. I tried calling the front desk but there was no answer. I quit smoking years ago and this stench is horrible to me now. My throat is still irritated from this.

If you need an emergency place to stay, by all means…read more Otherwise find somewhere else. 1.) middle of nowhere. You're DEFINITELY NOT in "Syracuse", if you're thinking you're in a downtown area. It's surrounded by a factory, an RV lot, and some houses. Nothing is in walking distance. Just FYI 2.) The "quality" is just not here at quality inn and suites. We were there to meet some friends and as soon as we get there one set of friends says to not leave our suitcases on the floor. Our other set of friends upon check in, had to get their rooms switched because there were cockroaches. I thought yikes, that's too bad for them! But I go back to my room and while in the bathroom, sure enough! There's a large beetle like thing crawling across the floor. Ugh! Gross! 3.) stains on the covers and the comforter didn't look like it had been washed. Hairs on it and fuzzies all over it. I didn't event bother with their breakfast, no interest. We left as soon as we could.