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    Coastline Restoration

    5.0 (1 review)
    Open Open 24 hours

    Services - Coastline Restoration

    Biohazard cleanup

    Damage restoration

    Coastline Restoration Photos

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    1 year ago

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    ServiceMaster DSI - New London

    ServiceMaster DSI - New London

    (4 reviews)

    they were supposed to come to my moms for 10. I had to call them to see were they were at 11. the…read morelady says that they double booked and they will be at the house 12-1. it is now 2pm and didn't receive a phone call. I once again had to call and she says that they were on lunch at 12.... I'm upset frustrated and not impressed. took a couple hours from work for no one to show up and now they are coming after 3. FIRST IMPRESSIONS IS EVERYTHING AND I AM NOT IMPRESSED!

    I would strongly suggest looking elsewhere for help if you need trustworthy reliable help. We…read morecalled ServiceMaster in panic when our basement flooded and it has been nothing short of a horrendous nightmare ever since. This company has done things to jeopardize our health in our home , damaged our property, and withheld our belongings from us due to mistakes their own company made. The amount of money this company has cost us and the stress and aggravation of trying to get them to help us has been the worst customer service experience I have ever gone through. They put 0 effort in to trying to assist us despite being paid a large sum for their work. Unless you want to be talked to and treated poorly and have your issues grow larger, I would advise staying away from this company. I am also willing to provide videos and documentation regarding my review. I have no reason to make false accusations as much is I truly wish this was not my reality as it has caused tremendous grief and hardship. For health and safety concerns: Despite us reminding the team to cover the return to our hvac system before starting to demo the mold areas they admitted that they forgot to cover the return during demo which allowed for the mold to spread through the hvac into the house where our newborn baby was. When some contents were returned our house was left wide open with our alarm system broken off and it was not until we went down after feeling a breeze that we noticed it. We did call the police that night. Property damage: There are footprints on the broken property. Again, police were called. Withholding contents: we called your company well in advance to see what we would need to do to get our belongings back when we were ready and were told by the manager that giving a day or two notice is all it would take and nothing else was needed. When we called back with a day or two notice we were then told we would not be able to get our stuff back due to an outstanding bill. This outstanding bill was never sent to insurance (according to our adjustor) or myself and the initial bill that was sent had been paid in full. When we asked simply for the bed and clothes out of the unit we were also denied that. People have been out of their home during this process and your company is prolonging that tragedy. Insurance has not withheld any payments that they have been billed for and yet you will not allow us access to our belongings. We were told when our stuff was taken that if we needed to get something out at any point that would not be an issue. This is not the case. The first time we requested contents it took several weeks to get anything released as well. I would be glad to speak to anyone willing to have a conversation about what we have gone through. I leave messages and send emails often. I have tried to reach corporate office and it seems they are very busy.

    Coastline Restoration - biohazardcleanup - Updated May 2026

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