they were supposed to come to my moms for 10. I had to call them to see were they were at 11. the…read morelady says that they double booked and they will be at the house 12-1. it is now 2pm and didn't receive a phone call. I once again had to call and she says that they were on lunch at 12.... I'm upset frustrated and not impressed. took a couple hours from work for no one to show up and now they are coming after 3. FIRST IMPRESSIONS IS EVERYTHING AND I AM NOT IMPRESSED!

I would strongly suggest looking elsewhere for help if you need trustworthy reliable help. We…read morecalled ServiceMaster in panic when our basement flooded and it has been nothing short of a horrendous nightmare ever since. This company has done things to jeopardize our health in our home , damaged our property, and withheld our belongings from us due to mistakes their own company made. The amount of money this company has cost us and the stress and aggravation of trying to get them to help us has been the worst customer service experience I have ever gone through. They put 0 effort in to trying to assist us despite being paid a large sum for their work. Unless you want to be talked to and treated poorly and have your issues grow larger, I would advise staying away from this company. I am also willing to provide videos and documentation regarding my review. I have no reason to make false accusations as much is I truly wish this was not my reality as it has caused tremendous grief and hardship. For health and safety concerns: Despite us reminding the team to cover the return to our hvac system before starting to demo the mold areas they admitted that they forgot to cover the return during demo which allowed for the mold to spread through the hvac into the house where our newborn baby was. When some contents were returned our house was left wide open with our alarm system broken off and it was not until we went down after feeling a breeze that we noticed it. We did call the police that night. Property damage: There are footprints on the broken property. Again, police were called. Withholding contents: we called your company well in advance to see what we would need to do to get our belongings back when we were ready and were told by the manager that giving a day or two notice is all it would take and nothing else was needed. When we called back with a day or two notice we were then told we would not be able to get our stuff back due to an outstanding bill. This outstanding bill was never sent to insurance (according to our adjustor) or myself and the initial bill that was sent had been paid in full. When we asked simply for the bed and clothes out of the unit we were also denied that. People have been out of their home during this process and your company is prolonging that tragedy. Insurance has not withheld any payments that they have been billed for and yet you will not allow us access to our belongings. We were told when our stuff was taken that if we needed to get something out at any point that would not be an issue. This is not the case. The first time we requested contents it took several weeks to get anything released as well. I would be glad to speak to anyone willing to have a conversation about what we have gone through. I leave messages and send emails often. I have tried to reach corporate office and it seems they are very busy.

After a recent rain storm and widespread flooding in N.E. CT, Russ popped up first on a Yelp…read moresearch. He spent at least 10 minutes walking me through some costs and options of what to do or not do: don't spend $1000 to get the sitting water pumped out immediately, in case the water table just pushes more water in as it settles, do try a submersible pump to get the water ASAP. While I didn't use his services, solely based on his approach on the call, I have saved his number as someone to contact for any future water or mold issues.

We called Russ after calling a brand name mold removal company because we were concerned about the…read moreprice of the removal. Russ promptly came out the next business day and spent about two hours looking and checking out our mold problem. He was very honest and saved us thousands of dollars. We appreciate him for his honesty and his service. Thank you Reliable Remediation we will highly recommend you.

Fantastic service and for someone who likes to be the jack of all trades I found myself learning…read moresome new things in the remediation world. Great, respectful, trust worthy and responsive.

I am a realtor and had a mold emergency the day of closing! Joe was able to provide a thorough…read moreexplanation of the problem and provide us with a fair estimate for repair. He was extremely accommodating! Highly reccommend!

I can't say enough about how helpful Joe at Moldmaster is. He responded immediately, is a total…read moreprofessional, knows his stuff, is friendly, detailed, explains everything, reasonably priced, and is a wealth of knowledge. I even found Joe to be knowledgeable and helpful regarding other areas in my house that need attention. Joe is an expert in his field and beyond. I highly recommend Moldmaster.

Truly an awful and disappointing experience. As a landlord, requested their assistance with water…read moredamage reported by a tenant. While they initially quickly responded and went to the property, it took more than 2.5 weeks for them to tell me that this job is "too small" for them, despite more than 5 calls from me in the intervening time requesting an update. Even a week after the home was visited, I spoke with the owner/Mike, who told me to expect some time for the paperwork to be put together, they're working on it...but apparently they weren't. At this point, the entire experience has been a colossal waste of my time.

Mike Hancin and A+ Creative Construction have helped me immeasurably twice now in regards to storm…read moreand tree fall damage both exterior and interior. I've known Mike for four years, he is honest, personable, professional, extremely knowledgable and experienced, and offers incredible help during instances of home damage. My house had roof damage from a northeast blizzard, and Mike stepped in to handle the insurance claim, the repairs and took care of everything from A-Z giving me a wonderful sense of ease and peace of mind. Then when I had tree fall damage to my home, again Mike and A+ were there to take care of everything. After any kind of damage - storm, blizzard, wind, fire, tree fall, flood, etc. Mike will be there quickly to thoroughly inspect the premises and building, bring in any needed emergency assistance in terms of the building or home, then take over working with the insurance company in order to get the fairest and best results during the entire process. Then he will coordinate any construction and repair needs in a wonderfully professional manner. I've never had an experience before like I did working with Mike and A+, I never knew such help existed and I am so thankful for all the support and help he gave me. He is extremely responsive - always just a phone call away, patient, and goes the extra mile to help. He gets my highest recommendation and I trust him implicitly. If I could give him 10 stars I would.

I have to say Giordano Restoration has been incredible. What went from a complete disaster/loss…read more for my basement after recently investing 35k+ into a new "dry basement" water drainage system and my sons new bedroom, has been turned completely around to my basement looking way better than it ever had, sparkling clean, and salvaging everything to reduce the losses to almost nothing. There is no more mold, cobwebs, and no water damage. I am so relieved and so grateful!

From the owner: At Giordano Restoration, we specialize in providing top-notch restoration services for water…read moredamage, fire damage, and mold remediation.

The representative was courteous and competent in his presentation. The needs were met.read more

We found ourselves without water on a Sunday afternoon. Not having a specific plumber in mind we…read moresearched on Google. We immediately knew we were in good hands as soon as the emergency response person answered the phone. She explained everything so clearly and patiently. She let us know that Patrick would be at our house in a little over an hour to help. Patrick was able to figure out the problem and gave us choices on which solution would work best for our situation. We chose to have him return the next day to finish up the job, which ended up with the need for a new water tank. Patrick was extremely prompt, completely upfront about pricing, and left everything cleaner than he found it. We are now happily apart of the TMG family.