I have been going to physical therapy on the Northside and am not happy with their services. First, because this location does not have a lot of patients, they are constantly moving the staff around to other locations leaving this location with no consistency on who you will see or even who will check you in. You do not ever get the chance to get comfortable and build a sense of trust with the staff including the physical therapist. You have to constantly give them your medical history and explain why you are going to physical therapy and where you are in your treatments. Second, you may or may not work with an actual physical therapist. On two separate occasions I was seen by a CNA who just read off of a sheet on what she asked me to do. If I did see a physical therapist, he had other patients he was working with at the same time and I often had to wait between exercises before he could continue with me. Third, you do the same exercises over and over again. Once I was shown something, I did my exercises at home so going to an appointment where the do the same thing is a waste of my time. Fourth, I had an appt scheduled on Monday, but I got sick over the weekend and contacted my primary care physician and was able to get an appointment that was at the same time as my physical therapy appointment. I immediately called them as soon as they opened and they would not waive the cancellation fee of $50.00 regardless of the situation. I was advised that I should have called over the weekend and left a message to reschedule my appointment. Last, they are quick to charge me a late fee, but I had to wait to be called back at least 30 minutes for every appointment I went to.
I would not recommend Coastal Physical Therapy on the Northside of Jacksonville, Florida (Dundas Dr). read more