1. Coastal Canine

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    Chula Vista, CA

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    Coastal Canine

    1.4 (7 reviews)
    Closed • 7:00 am - 7:00 pm

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    3 years ago

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    6 years ago

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    9 years ago

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    Camp Run-A-Mutt - Chula Vista location

    Camp Run-A-Mutt

    (489 reviews)

    I take me Pebbles to camp a few times a month, she loves it, and always come back so tired she gets…read morelots of rest after. She is so excited to go there, they treat her so well and I am always surprised the know her so well. I love that they take care of her like I do.

    Are they under new ownership? What has changed?…read more We've used Camp Run-A-Mutt several times over the years for overnight boarding and have always had a great experience, which is why this recent stay was so surprising. When making the reservation, I noticed that a few of my dog's vaccinations would expire during his stay. We took care of getting them updated weeks in advance and made sure the vaccination certificates were sent to Camp Run-A-Mutt. I even confirmed with a staff member at the front desk that they had received everything and that my dog was all set for his stay. A few days before our trip, I received a call saying my dog was missing vaccinations. I asked which ones, and of course they were the very vaccinations we had already updated and submitted. I explained that they had the records, the employee put me on hold, then came back and confirmed everything was in order and said they'd see him on Thursday. Then things got even more frustrating. On Thursday, as I was landing in another state for my vacation, my daughter--who was dropping my dog off before catching her own flight--called me in a panic. She was being told they couldn't accept him because his rabies vaccine wasn't up to date. I immediately called the facility and explained that we had already confirmed his records twice. The employee put me on hold, checked the records, and sure enough, they had his current rabies certificate the entire time. They admitted everything was up to date and accepted him. A few days later, while we were still out of state, I received another call saying my dog was being quarantined and separated from the other dogs because his vaccinations supposedly weren't current. At this point, this was the third time in less than a week that the exact same issue had come up. I again explained that his vaccinations were current and that their staff had already confirmed this multiple times. The employee put me on hold and never came back to the phone. Thankfully, my daughter was only a few hours away and was able to rush over and pick him up. When I called to pay for his stay over the phone and let them know he was being picked up, I was initially told they couldn't accept payment over the phone. That was confusing because I've paid over the phone for previous stays without any issue. When I asked if it was a new policy, the employee admitted it wasn't--they just didn't know how to process a phone payment. They had to get someone else to help before I was finally able to pay. I'm honestly not sure what's changed, but the organization and communication were completely different from the excellent service we've received in the past. The repeated confusion over vaccination records--which they already had on file and repeatedly confirmed--caused unnecessary stress while my family was traveling out of state and ultimately resulted in our dog being removed from daycare and picked up early. We've always been happy with Camp Run-A-Mutt, which is why this experience was so disappointing. I hope this was just an isolated breakdown in communication, but based on our recent experience, I no longer feel confident leaving my dog there.

    Wag Hotels - San Diego - Our exclusive daily enrichment program, All Day Play Plus, features unique activities that your dog will love.

    Wag Hotels - San Diego

    (265 reviews)

    Picked Wag Hotel based on the positive reviews. We booked our dogs for 8 nights. Pricey but it is…read morewhat it is. Chose a "suite" because our dogs are litter mates and never apart. Chose all day play for both. Arrived and in going over booking was told that only 1 dog had all day play. No. Had that changed (I thought). Started using wag cam next morning. Both dogs looked miserable in all day play. Laying down away from other dogs. That was expected. They really aren't interested in playing with other dogs. Would have been nice if caretaker had taken notice. Next day I check all day play and only see 1 dog. Check "suite" cam and there is the other dog. Call Wag. Oh, you only booked all day play for 1 dog. No. I corrected that on check in. Half hour later check wag cam and both dogs are in all day play. Throughout the stay staff kept referring to each dog as "HE". They are not male. They are female as was clearly noted on their paperwork. Is that why no one cared that other dogs were trying to mount my dogs (per web cam). I think they could have and should have done better. This was not the exceptional care I was expecting. Oh, and thanks for the kennel cough

    Hard NO on boarding at this place…read more Their online boarding accommodations do not reflect reality. The photos on their app make the rooms look comfortable and inviting. Based on my experience, that was not what I found. See the photos and decide for yourself. I booked an expensive "Daystay Deluxe Suite" for my sweet Aussie well in advance and received a confirmation. When I arrived around 5 a.m. before my trip, the employee checking us in told me I was assigned a medium room. I explained that I had specifically booked a suite. He initially insisted I was booked in a medium room, but after I prepared to show him my confirmation, he suddenly changed his tune and said, "Wait a minute." At that point, I was told all the suites were taken. I explained that I specifically chose the suite because it included camera access. The employee was not helpful in resolving the issue. Fortunately, his lead arrived for her shift and was able to find a suite that had become available because another dog was participating in all-day play. My dog ended up taking that room. When I asked how a confirmed reservation could be assigned incorrectly, no one could give me an answer. This was my dog's boarding experience here, and the last thing I wanted was a problem at check-in right before leaving town. I also brought a blanket from home so he would have something familiar and comforting with him. I was told personal items are not allowed due to laundry and lost-and-found concerns, which seemed unreasonable. I provided three pre-portioned meals. He was given the first meal and didn't eat it. Staff then gave him a second meal. After seeing this on the camera, I requested that they not give him the third meal if he still wasn't eating. That third meal bag was never returned, even though he didn't finish the first two. As for the "suite," it looked like a kennel w/walks and a raised platform to lie on. Premium bed is what is advertised. There was also an opening where my dog could see other boarded dogs across from him, which caused him to bark much of the day whenever I checked the camera feed. When I picked him up, he was exhausted and stressed. It did not appear to be a peaceful environment. The entire setup felt more like a rescue facility than the premium boarding experience their marketing suggests. The most disappointing part was spending my trip worried about my dog's well-being instead of feeling confident he was being cared for. Thankfully, this was only a day stay. Needless to say, we won't be returning.

    Coastal Canine - petboarding - Updated October 2026

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