Well I'm just going to go to the point, when I was single I would buy anything i wanted and the price didn't matter, things changed now married with 3 kids, but maybe 2-3 times a year I buy myself something, my point is I have always been a huge fan and loyal customer for coach mens wallets, having 3 already, and always been happy I guess, till my wife bought me the last one for Xmas 2014, I don't know from what store location nor do I care, around January 20th I noticed the inside stitching on the far back side was coming undone, then I looked the back outside of the wallet and there was a tiny hole, it obliviously looked like poor workmanship, factory issue, I live in Columbia tn, 45 minutes to the nearest coach in franklin, so I drove there just to find out the store had closed for good, then I drove 40 more minutes with traffic to this store in green hills, I presented the issue to the sales girl, she interrupted me almost immediately saying there was nothing they can do there, I respectfully requested the assistance of the manager which to my surprise was standing not even 4 feet from us listening to everything without saying a word, i showed her the link on coach.com for the returns and exchange disclosure, and clearly states I can return it without a receipt to any (ANY, ANY, ANY STORE) and they would give me the lowest price point of sale for that month, I showed her the issue and SHE AGREED WITH ME there was an issue with my wallet, and she said there was nothing the can do because that's an "outlet only" model and I would have to take it there, then she followed by: "and i don't think there's nothing the will do", during those 5 minutes of me there, there was no yelling from both parties, no tantrums, we were both very respectful to one another, except the first young tall skinny girl, I requested the manager to give me the region's manager's contact info,which she did ((but what good is that going to do I thought, I did get her info but would it help? I don't think so I thought)) then she said: "look the best I can do is take the wallet from you and ship it to Florida to have it inspected, but that's gonna cost you $35 for shipping" the first girl interrupted me/us again saying: "I don't think they will do anything" then I said: "no thanks I'll just take my wallet back home but please understand it's not ok that a brand like coach would make a Customer pay $150+ for a wallet and not offer some kind of warranty, With that $35 for shipping I'll just go to Walmart and buy 3 wallets because at this point my coach wallet has the same value and integrity as one sold by Walmart" I left a business card with the manager there, so they know who I am and how to get in contact with me...very unhappy customer read more