I needed some tennis shoes so I thought I would pop in to Gucci after my meet & greet at the…read moreBeverly Center to 1 change out of my heels and 2 to look at the latest style & get a look at the new Men Tennis's for my "friend". Service was outstanding some of the reps were at my meet & greet and were a pleasure to work with. They had a slu of selection & I thought I would buy a shoulder bag , hand bag some wedges & Tennis. I can never get one thing when they have so many to choose from. Value what's that when it comes to style. Thank you all for your support and for working with me to make sure I got exactly what I wanted kudos to all of you!

Had a great experience yesterday with Anthony. He was friendly, helpful and assisted me with my…read moreshopping needs. He helped me choose between a couple different bags I had been looking at. The perfect bag for my day to day casual needs! He was knowledgeable, friendly and a pleasure to work with. Some reviews wrote that this store had employees that were being judgy about the way people look. I was very casual, sweatshirt and jeans and I never once felt judged here. Maybe you just need to work with Anthony. He was great! The store has plenty to choose from. Purses, shoes, clothing, glasses, jewelry, beautiful heels and much more. I'm just a Gucci Purse Girl, but there is a lot to choose from for those that are looking for more.

I had a terrific experience at this store. My mom's gifted bag needed servicing and the store…read morehelped me resolve the issue within a week (typically service requests can take over a month to be resolved.) The staff is so kind and they have a decent amount of inventory. I will be back!

My friend and I went in on a whim, as she told me that there are some scents that I have to try…read more Security guard was friendly as he opened the walkway for us to enter. Immediately greeted with a warm smile and a hello. As we walked our way to the fragrances, an associate came up to us and apologized that they were busy and there were three customers ahead of us. We were fine as we weren't rushed for time and they took our names down on their iPad. I noticed that the associates are all.. HAPPY! It must have been good timing as I looked around and saw that the sales associates were friendly, talkative, open with their customers. Overall, it was a great visit and I will be sure to return to this location.

I had a recent first time visit to Aerie, a store I'd never heard of until an ad popped up on my…read moresocial media feed with cozy sweatshirts at bargain prices. I ordered the Oh Snap! sweatshirt in green (my favorite color). When it arrived I was mesmerized by the buttery soft texture and the rich green color. However, I wanted a larger size prompting my visit to the store located on the second floor of the Century City mall. I swear there was so many cozy, chic items I walked out with a bag of stuff and so did my mom, which was funny because I know she had zero intentions of buying anything. But we were both delighted with what we got. The sales associates were nice and very helpful adding to the positive shopping experience, and the store was nicely organized. The current Aerie location is temporary while they prepare to open the actual shop next door. Right now Aerie is conjoined with AE (yes, I'm familiar with AE), so you get a 2 in 1 shopping experience. So glad my doom scrolling was interrupted by an Aerie ad. I will for sure be back for more of those cozy sweatshirts, Oh snap!

There were a few items I wanted to pick up both at American Eagle and Aerie and I had the best of…read morecustomer service in both sides. In AE I knew exactly what I needed and was able to pick it out easily in their well laid out and open floor plan. The employee was also able to get me a changing room quickly so that I could ensure what I had picked out was right (it was). On the Aerie side of things, I was picking up a few things for my wife so I was a bit out of my element. Thankfully the employee came over and helped me sort through their slightly unorganized underwear drawers to find what I needed to pick up &, when they didn't have exactly what I was told to pick up, I was shown some replacement options. In all, I think I got what was needed and in a welcoming, helpful environment. In all, everyone here was a delight and made for a great shopping experience. I don't really have any complaints. I'll be sure to stop by the next time I am at the Century City Mall.

The Bottom Line 4 stars: Upscale store with great vibe and ambiance. Professional service. Trendy,…read moremoderately priced women's clothing. Highly recommended! Location 4 stars: In the Fairfax District area of Los Angeles, at the Grove shopping and entertainment complex. The Grove has a huge but very busy parking structure, so while you may have to journey to the upper levels, you will eventually find parking. Although some businesses may validate part of the parking fees, be prepared to pay somewhere between $10 and $30 depending on how long you stay and which stores you visit. Their validation rules are fairly complex and not straightforward, so be sure to read all the fine print. They also have Valet parking on premises. Venue 5 stars: Beautiful, upscale and trendy set up. Great vibes. Nice choice of space, colors and music to create an upscale yet comparable ambiance. Their audio system is pretty good too :D Service 4 stars: Everyone we encountered were polite, pleasant, helpful and professional. Selection 4 stars: Upscale and trendy women's apparel, mostly geared towards the Millennial and Gen Z demographic cohorts. Styles range from smart casual, elevated basics, and going out attire. Pricing 4 stars: Moderate; on par with similar stores.

Usually I go to the Glendale location which is closer to me but had to go here because Glendale is…read moretemporarily closed. Was excited to see what the grove location had to offer. A style advisor approached me immediately, set me up a room, and didn't approach me again. I saw her talking to another advisor and approached her with some more items to try on. She basically ignored me, continued her conversation with the advisor, and didn't acknowledge me in the exchange which could have been whatever but she never really helped me after that. Was very disappointed with that experience. I made it to the dressing room and she did not help me there. It was awkward, another advisor cakes to my room to ask me if I still needed anything amd when she realized she asked the wrong customer, she was visibly shocked. I did need help and she came back with additional items but when I thanked her she just ignored me as well. I came out to view myself in the mirror. I had a question about sizing and one of the style advisors was in there. I made eye contact with her, said "excuse me" and she literally just ignored me. I'm not sure why? But it was disheartening. The shining star in this was Abby, who was running the dressing room as a whole. I had to turn to her when that advisor ignored me. She was so kind and helpful. I really really appreciated all her help and her kindness. The only reason I will give an extra star is because how helpful she was. Please work on customer experience. PLEASE. I understand this location can get busy and that is stressful for the employees alone. But being ignored was soo disheartening for me when it seemed like many of the other customers were swiftly being helped. I spent close to $700 and I was being treated like I was just trying on clothes for fun from most advisors. I will not be coming back to this location.

Truly appalling experience. I went to the store to make some returns. Chris, the alleged store…read moremanager, was extremely rude and resistant to conducting the return. Three weeks later, I am still waiting for my refund. Per my call with customer service on Monday, it's because the store has yet to record the return or send the items back. I am owed hundreds of dollars. I have been a longtime customer of the brand but I will never visit this store again and recommend the same for anyone not 1000% sure of their purchase or who makes their purchase online.

What a great shopping experience! I came to Beverly Center to do some Christmas shopping for myself…read morethe Saturday after Black Friday. There were still so many great sales! I was looking for a new purse and wallet and am a big Michael Kors fan. The staff greeted me with such warmth and told me about the awesome 20% off sale they were having! I was immediately helped by this awesome sales associate Chris! I browsed and looked all kind kind of goodies. I ended up with a beautiful bag and matching wallet. This is now my go to Michael Kors store! Chris is so knowledgeable and fashionable, I'd totally trust his recommendations and suggestions!

Tilly's, a store of the early 1980s working it's retail magic in front half of Universal Citywalk…read more This mall and plaza must have (especially in the late 90s and 2000s) is still shining bright with the latest fashion trends of the casual wear persuasion. From kids to mens to womens and teens, there's something for everyone at Tillys, bringing comfort with quality to their displays, inventory and online shop. The prices are fair, though not the best deal for similar items with the exception of their sales throughout the year. Aside from clothing you can explore accessories, backpacks, sunglasses, skateboards, snowboards, tumblrs and miscellaneous items that very much exclaim Tilly's as well as Tilly's - Universal Citywalk. Open from 11:00 AM - 9:00 PM daily, this location is one of the few longer-standing staples at Citywalk, like it's neighboring stores Hot Topic, Dodger's Clubhouse and Sephora. Friendly staff. Easy layout. Note: Check out Tilly's Rewards to earn points that can convert to cash and deals for later purchases.

Got my flying shoes and backpack. Beloved new staple of my trips out west, with convenient…read morereminders on the eastern shore.

Came in to this H&M and loved the set up. Everything was clean and was easy to shop at. There…read morewasn't soo many clothes packed on the rack making it unbearable to shop as I've seen at other H&M stores. Liked their selection of sales items as well! The layout of the store was very spacious and the line went by very fast. A few areas of opportunities would be service of some workers and the accessory department. But overall it was great

9/12 2pm: Edgar at cash wrap maybe fix your attitude or find a job you don't hate yourself doing. :)read more

What awesome selection!!…read more Cool location, friendly staff and the highlight - you will find items that you have only seen in magazines or online. This is not your average adidas store! My husband found pieces to add to his collection that are unique and very cool Service and selection that you would expect at Century City mall

I called this Adidas store multiple times over two hours and no one ever picked up. Very…read morefrustrating when you're trying to get a simple question answered. Needs much better customer service and phone responsiveness.