The staff are genuine and authentic. I met great friends in this place not only other peers but…read morealso staff! GREAT way to start a new chapter

They lack an overall protocol, an effective communication system (internal and external), and…read moreproblem-solving ability. During intake, you're repeatedly asked the same question, which indicates that teams don't communicate and that their systems aren't integrated effectively. You're assigned a case manager, a therapist, and a PA -- but again, they never appeared to have connected before meeting with you. Conversations were brief, hurried, and felt like you were imposing on them. Tim, the care coordinator, demonstrated a complete lack of patience. When I selected another group for my IOP follow-up (not Curawest), he quickly shuffled us into another room to continue the conversation. He also led a detox group where he appeared unprepared, focused on his own story, and didn't connect it to us or what we were going through. He also checked his watch and answered text messages during the presentation. It was highly unprofessional and ineffective. I spoke to several other attendees who shared the same thoughts. My therapist was Courtney. I spoke with her briefly. She asked many of the same questions I'd already answered in questionnaires leading up to our meeting. They stress the importance of having a support team -- however, you're not allowed to contact them during your stay. I was able to call my mom once while I was there and had to leave a voicemail. Courtney told me my mom had called back, but Courtney never returned the call. There are many staff who care and try to help the best they can. However, it seems like Curawest's procedures and policies do not support their efforts, and they're afraid of getting fired. That's a disservice to the residents and to capable staff members.

Caring, compassionate, professional. They teach comprehensive tools and teach implementation skills…read morewhile keeping the kiddos accountable and empowered. Comprehensive care from partial hospitalization program, to intensive outpatient program. Supportive, individual oriented. Their monthly alumni event keep prior clients connected and not feeling alone and forgotten after the treatment. Office is responsive, professional and proactive. They really did all the leg work so our family can focus on getting their loved one better. Highly recommend.

Bad experience, horrible attitude. Even tried to threaten us. Even started to question the…read moreauthority of the state hospital. My child was there for a few IOP sessions and she had one of the most terrible experiences in her treatment journey. First, in this establishment, unauthorized children could just run groups without adult supervision once they stay there long enough. The environment is also extremely dirty and messed up. The teachers and clinicians are extremely unprofessional, and didn't seem have any ability to handle a group. Never taught my kid anything, they just sat there and talked to another kid. For being an IOP program, I can't believe that they're doing this. Another kid was calling my daughter out for doing good in school (like how is that even a bad thing?). Call her the f-ing nerd and the adult in the room didn't care a single bit. Group rules doesn't do a thing in here, and that's really surprising after I've compared other programs. People were cussing and threatening and teasing other patients in a really unfriendly way, and the adults do absolutely nothing about it. I really can't believe they're doing this to "save people's lives". Do not come here, instead go to a PROPER mental facility if you actually want care for your child's mental health.

avenues saved my life. single handedly the best treatment center I've been to. loving and…read moresupportive team

I think most are hesitant to one, admit a sort of defeat, and two, to ask for help. Creekside…read moreoffered many different therapies. The location is quaint, welcoming and incognito. One aspect of the office that always stood out to me was the encouragement board. I have a few little notes written anonymously hidden in slots of my wallet. Every so often one will fall out, or I'll stumble upon them. They are nice little refreshers. To the staff, all of you were very attentive and kind. I personally saw Cynthia, and Mo on my initial visit. They are thorough and patient. They don't make you feel different. They aren't pushy, they aren't judgmental. I felt understood and most importantly - safe. Thank you to the staff of Creekside, including Chris, and Monica. I'm sad I'm leaving this practice, but appreciative of the professionalism and unwavering kindness.

DO NOT GO HERE! my therapist recommended I come here for medication management after a diagnosis…read moreshe gave me. Firstly, it took 3 calls here to get someone to call me back. Then the first appointment I HAD to have was an intake with one of their therapist even tho I have my own. Then it took EIGHT weeks to see a psychiatrist Jessica Reiss who then also needed her own intake appointment which took an hour and a half. She not only clearly didn't believe me but also was condescending in her tone when asking about diet. I have lost 110 pounds and told her prior to asking about diet that I am a CPT and nutrition coach- she then asks "but do you follow it"... excuse me? DO YOU MAAM? Not only does she not take my therapist diagnosis but she makes me jump through hoops and turns me in to side show Bob requesting a questionnaire from my mother and a FRIEND be filled out THEN TWO WEEKS LATER an in office visit for her to take my blood pressure.... To "confirm diagnosis". Why is it that I need to jump through hoops when I've established a relationship with my own therapist. Why can't you do your job and make an assessment like all the other psychiatrist do? Nope.... This place is a joke and they make you coke back for as many visits as possible. Do not come here. Literally would rather never seek therapy again and won't. I'm done with shrinks. Y'all are the same. GATEKEEPING access to necessary medication is disgusting. I have NEVER sought out medication until this diagnosis before.... I've always turned down meds. ALWAYS! Imagine... finally wanting to get help and being met with roadblocks by YT women. Big shocker. Medical gatekeeping..... makes me wonder if this office is racist.

Hilltop Park has been an incredible place to work! I've been to other facilities that are not even…read morehalf this nice. Everyone is smiling, says hello, and seems to care about the residents and love what they do! Great atmosphere, smells clean, the residents are happy. I definitely recommend this facility for not only your loved ones, but also for yourself if you are in the healthcare field!

This community has an incredible team of healthcare professionals. The admissions director,…read moreAngelina was so responsive and so educated on financials and made the whole process seamless. the Director of Nirsing ( I think her name was Marlene) helped make this process so stress free. It's never easy putting above one on a nursing facility. Overall, I am so satisfied with the care my loved one is currently receiving.

I went to Rocky Mountain Mind & Body hoping to get some relief from many long years of suffering…read morefrom a major depressive disorder. First, Steve and his staff are amazing, caring, and think of your experience and comfort above all. This has proved to be an effective treatment for me with results in an incredibly short time. If you have spent years on traditional meds for depression and they don't seem to be working, I highly recommend you talk to the wonderful people at Rocky Mountain Mind & Body!!!

UPDATE: So they called me back finally and now gave the excuse that they could not refund the $20…read moreon my bank account due to there being a "fraud" report blocking it and they need my bank to notify them that it was removed. First, even if the bank did, they cannot refund it on the original card because that was cancelled. Second, the extra payment I made was on a credit card and so that is where the refund should go. That has no block. Their billing practice is sketch and so I did file a formal complaint and told them in no uncertain terms that my complaint stands, my low reviews stand, and they can keep the $20 if they feel all of this makes them feel good about their ethical practices in terms of billing and customer service. I have spent too much of my personal time, my work time, dealing with this. Fair would have been that both me and the company work to resolve the issue, but it has been essentially put on me. They took no accountability, offered no apology for my inconvenience, and gaslighting me. This is unfortunate because they have genuinely good counselors, therapists on staff but their leadership and overall ethics have much to be desired. This is my last update because I refuse to give them one more second of my valuable time for $20. Chalking this up to a $20 lesson of where not to do business. UPDATE: Downgraded my rating because I realized that they took my payment without recognizing that they had already took it so now THEY OWE ME $20. I keep calling the number on the automated response to these reviews that they say to call and I cannot get a live person. So now, they are 1 star and I can't get anyone to call me back. They are now claiming they credited it to my account but could not answer how this could be since I do not see a credit back to either my credit card or to my bank account. So the therapists are good as are the staff. The reason for my very low rating is because of the fact that they charged my card on file for a $20 copay owed from ONE YEAR AGO WITHOUT TELLING ME and so I thought it was fraudulent charge, cancelled my debit card, waited over a week to get my new one, had to notify all places that used my old debit card. If they had just called me, told me that I owed $20 from a year ago and ASKED IF IT IS OKAY to charge the card on file, I would have just said yes. No big deal but now they made it a big deal. I will NEVER go back ever. I don't care if they have the best staff on earth. NEVER because them not contacting me is NOT RIGHT. Shame on them!!!!

New Beginnings Recovery Center has been the biggest blessing in my the tools and education that I…read moregot new beginnings me the confidence and faith needed to change my life around. The staff is friendly and educated.

Changed my life. Didn't get it right immediately. I was not expecting it to completely change my…read moretrajectory in the most positive direction imaginable for me. Will be forever grateful to Chris, Mary, and God for placing me there.

If you enjoy constantly moving goalposts and zero consistency, this is the place for you…read more Communication is vague, contradictory, and leaves you wondering whether it's poor explanation or a complete lack of understanding. The absence of posted hours isn't surprising--apparently, availability exists only for a brief window after you call, regardless of when you try. Planning anything around that is nearly impossible. Even more questionable is the payment setup: cash or cash-style payments only (like Venmo to a personal account). Draw your own conclusions about the level of professionalism and transparency there. I've already raised these concerns with the DA and the Diversion Counselor. A "business" operating like this shouldn't be affiliated with Douglas County or receiving referrals.

First step therapy was very helpful to keep my sobriety and knowing what to do and what not to do…read moredoing the best thing in life it's staying sober keeping my sobriety Patty was a good therapy treatment help me focus my life and doing best what I can in life keeping my sobriety is the best thing seeing everything clear and doing well thank you first step counseling we can go anywhere else Y'all have a nice day