Just off the main road of northumberland street this is a handy little bank with 3 tellers a couple…read moreof card cash machines and a little room to discuss money with the manager The service is usually quick here though there is sometimes a queue It is no where as big as the one near the laing art gallery but is really handy to pop into as it is much more central and near the buses and taxi ranks

Halifax bank has always been my favourite. I hope it will still offer high interest rate current…read moreaccount and good Loan To value mortgages when it is taken over by lloyds tsb, which I don't think It will. However, so far, Halifax is the best. It has absolutely loads of branches in newcastle. It is really good network branch. I don't have to go city centre to pop in to its branch. it is everywhere. It has the best network in newcastle. Its branch in Metrocentre even opens until 8 pm Monday to Friday (no banks open until this late) and 4 pm on saturday. Its financial products are mostly the best in the market as well.

Located in Grey Street in the city centre, this branch of the Co-operative bank is convenient…read more There are usually enough staff working that the queues aren't too long and the staff are friendly and efficient. The Co-operative Bank prides itsef on its ethical stance to investing money and offers the usual range of personal banking services - current accounts, credit cards, personal loans and savings. Like all major banks these days they offer free online banking but it's always useful to have a physical location where you can carry out transactions.

The receptionist in this HSBC branch (in Grey Street, Newcastle City Centre) is totally unhelpful…read moreand trying to deter customer to see one of its customer advisers. The HSBC branch network is not good either. It has not got many branches in Newcastle. The current account only has 0.1% interest, which is nearly zero. The mortgage deal in around May 2008 was good. But, now and generally, HSBC mortgage is not good at all. The only good thing about HSBC is probably the credit card which got 0% purchase for 12 months. Credit Card is all I have really from HSBC. No other financial products are really appealing for me from HSBC.

Natwest in Newcastle is another one of the Natwest branches I've recently in a tally which has…read moreincreased rapidly recently to include the likes of Manchester Spinningfields and Oldham, and now the latest branch I have visited was on my long weekend away in the city centre of Newcastle Upon-Tyne. This branch is a really poor, small branch, it is located on Northumberland Street in Newcastle city centre yet still is an awful branch in terms of overall feel, with the staircase l making the branch feel a little isolated and the poor service. I came into this branch twice now, and on both occasions, I was ignored by the "meet and greet staff" - I wasn't made to feel welcome which was a big shame, hence it showed a big difference between this branch and other Natwest stores such as Manchester city centre. There were some pay-in and cash machines, however, all but one of the inside machines had no paying in facility, which was confusing and frustrating at the same time, and I feel they all should have been paying in and withdrawing cash machines, especially as there was ONE MACHINE in the row of them that only gave out money, and didn't let you put it into your account. Slightly confusing, unwelcoming nature of the branch and the isolated and poor feel, as well as the poor service make this a branch that if I was a member of Natwest and from Newcastle, I would even consider leaving. This branch deserves one star because of this, which is a shame to do considering I'm first to review this place on Yelp, with the last review being on Qype and merged into Yelp, nearly 9 years ago

Natwest has got good branch network in newcastle. Generally, its financial products are quite good…read moreand competitive. its current account is crap though as it only gives you 0.1% interest (which is nearly zero). its ISA saving account recently launched is excellent, although the rate drops straight away when Bank of England announced the 1.5% rate cut. However, its ISA saving account rate is still the best in the market. The proper branch is only in Newcastle City centre though. The one in Gosforth has only one till everytime I go there, which will definitely always have long queues. The customer service is also alright. It's not difficult to see one of its customer advisers as its receptionist is not awkward like the one in Abbey & HSBC.

This Lloyd Bank is a fairly poor store, it is located on Grey Street and is in Newcastle city…read morecentre. This branch seemed a little old fashioned in certain parts, yet still had some technology in the form of cash machines in door and out, which was good, as even some other branches operated by Lloyds closer to my home in Manchester do not have this. The staff didn't seem too friendly or welcoming, they didn't run a meet and greet service which some banks such as larger rivals Natwest and Halifax do. I mainly called in here just to do some basic banking services, it was okay, albeit for some reason the machine refused to give me a mini-statement, which it normally does at other branches of Lloyds despite it appearing on the screen, perhaps this is down as I bank with TSB who are a sister bank to Lloyds, both being in the same banking group. Facilties OK, Below average hence the two star rating.

Went in this business today and was very pleased with the customer service and overall outcome. I…read morewas concerned because of others recording low scores, but I found customer service and professionalism exemplary. Definitely recommend this bank.

If you're looking for a bank with good customer service, don't choose this one! I have been with…read morethe Halifax for about 8 years now and it seems to me that things have gone form bad to worse there. My husband wants to claim back some insanely unfair bank charges from this bank but we know of a few people who have tried to do this and have had their accounts closed (although this is not in fact legal!) I have never had any bank charges myself, but the problem I am facing with this company is their appalling customer service. The bank have now changed my debit card without any notice twice (to an inferior card each time) and now I cannot even buy groceries online without using a credit card, as even a company as large as Tesco will not accept my crappy debit card. When I asked if I could have my old debit card back, I was told that they would have to cancel my account altogether and then I could apply for a new account, which they may or may not approve. When I went into the branch last week I was told that, although all of the bank tellers were free to serve me, I had to use the telephone to cancel a direct debit because my account no longer allowed me the privilege of teller service. When I asked why my debit card (and apparently my entire account) seemed to have been downgraded, I was told that perhaps I did not use that account enough - my last bank statement was 7 pages long! I use this account for numerous direct debits, standing orders and it is attached to my very well used Paypal account. When my husband and I tried to put £1000 in cash into his account we were told that the teller couldn't accept it and we had to place one note at a time into the automated deposit machine. Am I the only person who does not want to make long phone calls and go through huge automated menus when three tellers are sitting idle? I know it's old fashioned of me, but I would rather have some human interaction in my banking transactions than have to deal with time consuming automation. I think it is very sad that a company with such incredible profits cannot manage to offer even the most basic of services to longstanding customers. I have a number of accounts with other financial institutions and I have never been treated this poorly by any of them. I think the time has come for me to say goodbye to the Halifax, I certainly shan't miss them. In England we seem to put up with appalling treatment from banks who seem to forget that they only have a business at all because of their customers money. Perhaps it's time more people voted with their feet and refused to put up with poor treatment from the institutions we lend our hard-earned wages to! The building is all on one level but access is a problem because of the very busy bus stops outside the main doors. You will not, in all probability be able to get teller service so just use a machine instead, there are plenty of cashpoints on Northumberland Street and many other parts of the city.