I've only been to this building society a couple of times when I was interested in one of the…read moresavings products they had to offer. The branch itself is a short walk from the main Bridges shopping centre. It is pleasant inside, though quite small. There is hardly ever a queue to be served. They used to offer quite attractive rates on their savings products, and I think they still do although in the current climate rates in general are not very good! The lady I spoke to when I opened my account was very happy to help, even though I had loads of awkward questions to ask, and I didn't feel rushed like in some banks. Oerall I've only had a good experience of this building society, unlike some of the larger banks and building societies I think these are more focused on giving good customer service which is important.

My wife, sister in law and myself called in at Sunderland branch yesterday to lodge a Power of…read moreAttorney. Staff member Wilfred dealt with us and all three of us were very impressed at the high level of service. He talked us through the process and contacted the relevant department to arrange matters. There was a hiccup regarding my first name but he overcame that. Throughout our meeting he was very professional and knowledgeable as well having a great personality. We cannot thank him enough and other staff that we saw whilst waiting were extremely welcoming and professional. 10/10.

Downgraded to 1 star. This time it was getting money out. Did the transaction, please remove your…read morecard and take your money. Removed card then watched the machine whine and try to open where the money comes out. Bearing in mind I'm standing outside in a busy city centre. What do you do, run in the bank and tell them, risking that the money comes out while you're not at the machine? Yes unfortunately. HSBC machines need a huge update for deposits and withdrawals. It's less hassle going to the counter like in the olden days.