We visited today 20th February 2025,the Cramlington branch our preferred choice, given that several…read moreother local branches are no longer available.The transaction today was relatively straightforward so on this occasion we needed little assistance at the machine. However, we would like to give credit to the lady greeter on duty around 10.25 who welcomed us on arrival. Aside from our transaction we enlisted some advice from Joanne on another financial matter as we are always confident in her ability to help. She pointed us in the right direction and we will proceed accordingly with Barclays in due course. To add Joanne always recognises us when coming into branch with a smile and a short but courteous few words to make us feel like we matter to the business. Well done 10/10 for effort. To the powers that be, please don't let this branch be another notch on Barclays bedpost,we need Cramlington to remain open!

My local branch. Staff always happy to help. Cash machines and a business service desk inside.read more

This is a large building in the centre of Bedlington Front Street. It is easy to see at is a…read morestand-alone building and has a huge yellow sign. There are carparks at either end of the front street or a few limited spaces at the front of the building. There is a small door at the front- disabled people may need help to enter. The building has a large glass facade which looks very official and business-like. There are usually company posters adorning the glass. It is always very clean and smart looking. Indoors there are boothes at the back of the building where you can carry out your transactions. There are usually two or three staff here. Otherwise the inside is quite empty looking and could probably benefit from some desks or stands. Staff here are quick and efficient. They tend to be quite straightfaced and treat you in a busines-like manner.

This bank is located centrally on Bedlington Front Street. It is opposite the Council Office…read moreBuildings and near to the post office. The building is well signposted. There is a few car park spaces near the building at the front or a carpark behind the front street with alleys leading around to the building. There is a flat surface into the bank and automatic doors so very easy access for disabled customers. There is an external cash machine which will accept most Visa cards - I have never been charged for a withdrawl from this machine. There is also an ATM indoors. Both machines are very busy and there is usally either one or two people waiting to use them. Inside the bank the interiors are clean and posh looking with plants to brighten the area (it is windowless). On the left there are the tills where you can carry out your banking transitions. There are usally three or four members of staff here. There is a designated queueing area in front of the boothes. There are offices on the right where you can hold private meetings with the banking staff. I find the staff are usually pleasant although they will often seem under-trained concerning some issues.