Natwest in Newcastle is another one of the Natwest branches I've recently in a tally which has…read moreincreased rapidly recently to include the likes of Manchester Spinningfields and Oldham, and now the latest branch I have visited was on my long weekend away in the city centre of Newcastle Upon-Tyne. This branch is a really poor, small branch, it is located on Northumberland Street in Newcastle city centre yet still is an awful branch in terms of overall feel, with the staircase l making the branch feel a little isolated and the poor service. I came into this branch twice now, and on both occasions, I was ignored by the "meet and greet staff" - I wasn't made to feel welcome which was a big shame, hence it showed a big difference between this branch and other Natwest stores such as Manchester city centre. There were some pay-in and cash machines, however, all but one of the inside machines had no paying in facility, which was confusing and frustrating at the same time, and I feel they all should have been paying in and withdrawing cash machines, especially as there was ONE MACHINE in the row of them that only gave out money, and didn't let you put it into your account. Slightly confusing, unwelcoming nature of the branch and the isolated and poor feel, as well as the poor service make this a branch that if I was a member of Natwest and from Newcastle, I would even consider leaving. This branch deserves one star because of this, which is a shame to do considering I'm first to review this place on Yelp, with the last review being on Qype and merged into Yelp, nearly 9 years ago

Natwest has got good branch network in newcastle. Generally, its financial products are quite good…read moreand competitive. its current account is crap though as it only gives you 0.1% interest (which is nearly zero). its ISA saving account recently launched is excellent, although the rate drops straight away when Bank of England announced the 1.5% rate cut. However, its ISA saving account rate is still the best in the market. The proper branch is only in Newcastle City centre though. The one in Gosforth has only one till everytime I go there, which will definitely always have long queues. The customer service is also alright. It's not difficult to see one of its customer advisers as its receptionist is not awkward like the one in Abbey & HSBC.

Yorkshire building society has got only one branch in newcastle, which is in Newcastle city centre,…read morenorthumberland street. So, it is not really convenient to pop in. It has good customer services though. Nice, friendly, and helpful staff. It is not difficult to see one of their customer advisers. I did not need to wait for ages as well to see one of their customer advisers. The financial products are sometimes good, especially its mortgages. Its current account and its saving account are alright. They are not the worst in the market. But, they are not the best in the market either.

Located in Grey Street in the city centre, this branch of the Co-operative bank is convenient…read more There are usually enough staff working that the queues aren't too long and the staff are friendly and efficient. The Co-operative Bank prides itsef on its ethical stance to investing money and offers the usual range of personal banking services - current accounts, credit cards, personal loans and savings. Like all major banks these days they offer free online banking but it's always useful to have a physical location where you can carry out transactions.

This Lloyd Bank is a fairly poor store, it is located on Grey Street and is in Newcastle city…read morecentre. This branch seemed a little old fashioned in certain parts, yet still had some technology in the form of cash machines in door and out, which was good, as even some other branches operated by Lloyds closer to my home in Manchester do not have this. The staff didn't seem too friendly or welcoming, they didn't run a meet and greet service which some banks such as larger rivals Natwest and Halifax do. I mainly called in here just to do some basic banking services, it was okay, albeit for some reason the machine refused to give me a mini-statement, which it normally does at other branches of Lloyds despite it appearing on the screen, perhaps this is down as I bank with TSB who are a sister bank to Lloyds, both being in the same banking group. Facilties OK, Below average hence the two star rating.

Went in this business today and was very pleased with the customer service and overall outcome. I…read morewas concerned because of others recording low scores, but I found customer service and professionalism exemplary. Definitely recommend this bank.

I wish to thank the manager of the Barclays branch in Northumberland street Newcastle. His name is…read moreBen Ellison. I initially went into the branch to complain that a fraudulent company had taken money from my account which was not due to them. Barclays has promised this payment would be blocked. Firstly Mr Ellison returned the payment amount and offered me some extra compensation for this error. However he went further and unblocked my account with the fraudulent firm and explained how the firm had prevented me from unsubscribing using trickery. I couldn't have done this myself. He also gave me valuable information on how firms can take money even if the debit card had been changed. This information was really helpful. I was exceedingly grateful for the time he took with me.

I'm generally happy with the service at Barclays, but this branch is not good. I've had several…read morebad experiences; the top one was perhaps when I tried to exchange some yen to pounds and was told in an offputting way by the lady at the counter that her bank did not deal in yen... After some discussion, I got her to admit that this was wrong - it helped that I had the receipt for some yen I had bought at the same branch earlier! But by then, she was so upset with me that she misplaced the decimal point on her computer and wanted to shortchange me by a factor 10. I recommend the branch near Monument instead!