Well what can I say it's a bank and a well known one. Well all I can say is better service…read moreavailable and much more helpful staff elsewhere. Receive bad service from them and staff do not care or try to help to resolve so I closed my account with them and went elsewhere to receive better service and advice, I have also heard from friends and family of problems they to have had with this bank. Not the best bank and service available and a lot of competition on doorstep to use instead of them so not worth using in my opinion.

This is a large building in the centre of Bedlington Front Street. It is easy to see at is a…read morestand-alone building and has a huge yellow sign. There are carparks at either end of the front street or a few limited spaces at the front of the building. There is a small door at the front- disabled people may need help to enter. The building has a large glass facade which looks very official and business-like. There are usually company posters adorning the glass. It is always very clean and smart looking. Indoors there are boothes at the back of the building where you can carry out your transactions. There are usually two or three staff here. Otherwise the inside is quite empty looking and could probably benefit from some desks or stands. Staff here are quick and efficient. They tend to be quite straightfaced and treat you in a busines-like manner.

This bank is located centrally on Bedlington Front Street. It is opposite the Council Office…read moreBuildings and near to the post office. The building is well signposted. There is a few car park spaces near the building at the front or a carpark behind the front street with alleys leading around to the building. There is a flat surface into the bank and automatic doors so very easy access for disabled customers. There is an external cash machine which will accept most Visa cards - I have never been charged for a withdrawl from this machine. There is also an ATM indoors. Both machines are very busy and there is usally either one or two people waiting to use them. Inside the bank the interiors are clean and posh looking with plants to brighten the area (it is windowless). On the left there are the tills where you can carry out your banking transitions. There are usally three or four members of staff here. There is a designated queueing area in front of the boothes. There are offices on the right where you can hold private meetings with the banking staff. I find the staff are usually pleasant although they will often seem under-trained concerning some issues.