Awful bank with no customer service to speak of and a bank that simply does not listen to you or…read moreseem to care. Really bad service and bank that has rapidly declined in recent years.

Not a very good banking experience to be honest. Used to be a good bank but declined rapidly in…read morepast few years with awful customer service.

I am a very loyal Lloyds customer after having a very bad experience with a rude sales-person in…read moreanother of the large highstreet banks! I have my current account with Lloyds and although there is often a queue, you are seen to very quickly. Sometimes you are approached by sales assistants from all angles, or are cross-sold products, but I guess this is part of their target-meeting strategies so you cannot really blame them for trying. This particular branch is in a nice old building, it is always very clean with little side rooms if you need to talk about private banking matters. The assistants are always very friendly and helpful and not overly pushy like in some banks. Unlike some banks who seem most interested in putting charges on your account (!) I have found them to be more customer-focused, definitely not unreasonable and easy to talk to. Overall I have only ever had a good experience with Lloyds TSB and would recommend them to anyone who's looking for a gimmick free service.