After cataract surgery my eyeglass script needed to be changed. I gave my frames to them to send…read moreout for new script to be installed. They told me approximately 2 weeks. I called after 2 weeks and they we not in. I called a few days later, still not in. they kept telling me they didn't know why they we not in. All I kept getting was NO ANSWERS!! I asked why didn't they call their vendor. 4 weeks later glasses came in I opened the glass case put a soft cloth on them to clean and the frames broke in my hand. I will never go back to these Jokers again. There are many good eye care places in our area, this is not one of them!!

I went in today to have a regular eye exam. The doctor said my eyes didn't change very much at all…read moreand I said well you know I usually wear my contacts so he looked in my file and said well your contact prescription is pretty much the same. Do you want to order some contacts? I said sure. So I got to the desk to check out and the woman behind the desk said we will bill your insurance company but today you need to pay $59.99 for a contact exam. I told her I did not have a contact exam and she said well you did and you are being charged for it. I said the contact exam is a different exam. I asked her to get the doctor and she refused!!!!! I had only one exam for my regular eyesight. She proceeded to tell me if I order contacts I gotta pay for an exam. I told her I'm not paying for any exam nor do I want any contacts. The doctor is great, but I do not appreciate trying to be ripped off for a charge for a service that I did not receive. I will never go back there again.

I was not happy with the doctor assigned to me. He couldn't figure out my prescription after many…read morevisits. I use torics xr for astigmatism and still seeing blurry from my right eye. Doctor has no people skills whatsoever!! He decided to keep my old prescription instead of figuring out a new one. Absurd!!! Not to mention I paid a lot of money to just have my prescription stay the same because he could not come up with a new one. Total waste of my time and money!! After all, I still had to go to a new doctor to get an accurate prescription for my eyes.

Very safe office. Great kind helpful.staff. Dr. Smith took his time and listened to my concerns…read moretaking his time to address all of them. Staff very helpful picking out glasses. They have a good variety of frames to choose from.

After having a negative experience with an eye doctor at one of the large chains, I asked my…read morefriends which optomitrist they would recommend in the Syracuse area. Krzyzak Eyecare was recommended more than anyone else, so I decided to give them a try, and I'm very happy that I did. It did take a few months to get in there initially, so if you are reading this and thinking about schedueling an appointment, plan accordingly. While I usually hate waiting, I considered this to be a good sign that people are happy here and that I was making a good choice. For my exam, I met with Dr. Michael Krzyzak, who I felt was very personable and did an excellent job explaining what he was doing and what the best options were for my situation. After the exam I met with the absolutely wonderful Alicia, who helped me pick out my new frames and was very thorough in making sure that she had the perfect measurements for my new progressive lenses. When someone knows what they are doing like she did, it adds a whole new level of value to buying your glasses in house, rather than online. And when I came back to pick up my new glasses, she made me feel like a VIP even though I am new to the practice. The whole experience was everything that I could have asked for and I'm so grateful to have found an eyecare team that I have complete confidence in and will now stick with.

I have been here twice. The first visit was with Dr Wells and the second with Michael Krzyzak. Both…read morevisits were a great experience. Both doctors took the time to explain things so that I understood my eyes, issues, etc... versus my prior eye doctor who would say, "you have astigmatism". With no further explanation. I appreciated the time spent with me and taken to confirm that I had no further questions. I did not feel rushed at any time. The optician who assisted with my contacts was also very nice and patient - if you haven't worn contacts, what a task learning to put them in and out! You've been warned! She was encouraging and never made me feel rushed. They've got a new patient to add to their roster and I would encourage anyone I know to go there too.

This eye care center is a gem. Used to a big city standards, im often having a hard time adjusting…read moreto different ways of how business is handled upstate NY, but this place did not disappoint a bit. During my visit for an eye exam and lenses replacement today three people stood out right away: McKenna, Scott, and Dr Boyea. I was submerged into their warmth, professionalism, friendliness, and knowledge - pleasant from beginning to the end, this experience left me feeling content and relaxed. The office is super on point with scheduling, processing payments & requests, and getting everyone moving in and out quickly and sufficiently. Great place, thanks guys.

Had a girl name Stephanie call me yesterday about my insurance asked me to call her tomorrow cause…read moreit was 450 pm when she called. Called this morning a girl named tammy wouldn't let me talk to her said she was general manager she told me this about 4 times. I asked to speak to Stephanie she said she was with a customer I said ok have her call me. Then this tammy called asking for my husband I said can you just let Stephanie call me she said I'm the general manager I said ik you told me this 4 times. Then she saud she was with a customer I said ok have her call me then she cancelled our apot. Great customer service

Have been going to Dr. Druger for many years and have had cataract surgery from him 13 years ago. I…read morenow have 20/20 vision and credit him. I am so pleased to live without glasses after wearing them all my life.

Dr. Drugar is fantastic as well as his office staff. All are very pleasant and caring. Highly…read morerecommend.

Excellent eye care! From the front desk employees, to the people who assist the Doctor with your…read moreeye exam , Doctor John J. Costello Jr., explains your surgery throughly and any questions you might have.

I came with a prescription as my provider wasn't in network with my new insurance. Had what I…read morethought was great experience with Steve, only to be called the next day and told I had to come back in because the glasses he sold me weren't actually available. An hour round trip drive and got there to find out the order was wrong and the glasses he ordered were ones we eliminated as options and not what I even chose the day before. The woman "helping" was the rudest, condescending, uncaring horrible person. She blatantly told me the things Steve told me to help make decisions about frames weren't true and did nothing to help in the selection process but then provided no useful information to help either. She was disrespectful and unprofessional. Don't be taken by the slick sales and poor customer service.

Doctor Mondo has been our eye doctor for probably 20 years. We adore him and trust him implicitly…read morewith our eye health. My hubby has an enlarged optic nerve & Doctor does special exam every few years to monitor it properly. Highly recommend.

This is a very different kind of practice review!…read more 1) First of all, it has stood the test of time -- my opinions have not changed, other than to reflect the positive movement over time as I have adjusted to bi-lateral cataract surgery. You might take some significant positivity from the simple fact that after slightly more than a year from my last visit to the office, I remember the people's names below. 2) I happen to be DEAF -- this means that my EYES are significantly more important to me than they are for hearing people. I NEVER TAKE THEM FOR GRANTED! Any impairment of my eyesight has a super major impact upon my life and my abilities to react with the world around me. My eyes ARE my ears also!! 3) In general, this practice distinguishes itself from others, including hospital based practices, for exceptionally strong, people oriented, very friendly and genuinely caring STAFF! Lets start with the font desk, LAURA -- she's a gem! The paperwork can be confusing, she takes care of ANY problems so that they never crop up again! She's vivacious and always had a personal comment to make the visit pleasant and actually enjoyable. Allen -- he's definitely a plus on the office and technical side of the practice! He manages very complex scheduling needs, and manages to rearrange appointments when sudden impact events require changes!! He's also very adept with some of the technical testing machines as well!! He's a very positive guy. Sam -- he's the chief technician in the office. Sam manages to be super efficient, while being genuinely friendly and open and encourages engagement with his patients. Never fear asking Sam questions! If he cannot answer, he certainly knows who can -- and I suspect he tips 'em off because these others lead their arrival in the exam room with the answers!! This is a major plus for the practice! Amanda -- she's a part of the technical staff, and closing in on Allen and Sam in terms of her abilities. The medical staff I interacted with were Drs. Stewart, Dexter and Heater: Dr. Stewart is a world renown eye surgeon famous for his work with Lions International, the group that referred me to Eye Surgeons of CNY when another practice seriously dropped the ball. This is one busy physician!! Still, he found the time to meet me during my first visit and got to know me a bit -- which honestly, was not expected! It DEFINITELY was appreciated! Dr. Dexter is the most active surgeon in the practice. He's friendly, engaging, and actually manages to remember personal details from conversations not part of the patient chart!! Outstanding!! This man is tops in his field -- and gave me corrections BETTER than 20/20 which have held. I'm in awe of what I can see, which is significantly better than I had been expecting. Dr. Heater is the practice's Doctor of Optometry. She participates in the pre and post surgical evaluations. Dr. Heater is vivacious, efficient, and very effective with what she does!

I had Laser Cataract Surgery and paid $3100.00 extra for the best lense on the market. Dr Dexter…read moreand his staff were very professional and explained everything in advance and that i did have other options, but this was the best chance to free myself from the glasses that I had been wearing for the last 25 years. It has been 10 days since my surgery and I do not need my glasses except for very small print. I am very happy with the results and would definitely recommend Dr Dexter and his staff to help you with your eye problems.