It can be challenging to shop insurance but Phil and Neal made my experience super pleasant. I…read morealways received timely and honest answers to all of my questions. My husband and I use them for both home (primary and rental properties) as well as our auto policies. Even if you aren't looking to switch insurance carriers, I would strongly suggest giving them a shot!

From the owner: Old Bay Insurance Agencyread more

Yelp listing needs updating. Agent no longer sells insurance but did provide referral.read more

I highly recommend Walter Judd for your insurance needs. Last year I had two daughters with very…read moredifferent profiles who needed health insurance. I had previously signed them up on the health exchange, but as their circumstances had changed, it was unclear what to do for the upcoming year. I contacted Walter and he spent an entire afternoon at our house asking questions and going over options that would provide them each with necessary care at the most affordable price. He answered all of our questions and was NOT at all pushy in terms of trying to make us select a high end plan. In the case of one of my daughters, who has needed very little medical care, we selected a high deductible/low cost plan. Walter suggested we consider a very low cost non-health exchange plan that would provide care in case of an emergency until my daughter met her high deductible. After learning more about that plan, we decided it was well worth it and signed on. Since then, Walter has kept us apprised of useful health-related information through his email newsletter and, when we have had questions, he has responded within a day of our reaching out. Most recently, I contacted him to ask whether a move from one state to another requires my daughter to close her plan on one exchange and open it on another. As it turns out, she won't have to do that because she isn't moving until year's end, but Walter told me he would touch base with us in November to get the ball rolling for 2017 sign-up, just to be sure he will have room on his schedule to talk with us before sign-up. in sum, we have been very pleased with our dealings Walter. He is professional, yet friendly, can explain complicated insurance rules to people with no background in insurance, does not try to push products on you, and is absolutely responsive when you have a question or concern. You will enjoy working with him.

This agency has great agents that take their time to make sure policies are correct, and they are…read morewilling to go the extra mile. Not only have they saved me hundreds of dollars, but I received extra coverage at the same time. They have even looked for extra policy discounts for me that my old agency forgot to add. The agents really do care, and it's hard to remember that each person has a different experience. I've never had issues with them, and I've been with them 5 years. Every time I call up to the office, an agent always answers. If I have a question, I can reach out by phone, text, or email. If one of the newer agents do not have a specific answer to my question, they will reach out to their supervisor or manager and get back to me that day or the next business day. I barely knew a lick about Insurance before switching to Donaldson and Emerson with Erie, and the agents educate me on my policies every time I call. They helped not feel dumb to ask a question, and they were patient with me. It seems like They would rather be correct than to misinform the customer. Please do not let 2 personal bad reviews from months ago turn you away. Give them a try! I went from AllState for 10 years to Erie with Donaldson and Emerson, and I truly am a happy customer, and trust in this agency.

This agency has a huge issue with its management and ownership. In a totally unprovoked attack, in…read morefront of my family the owner of this agency, Denis Emerson cursed me out for leaving his newly acquired Erie agency in Olney. As Mr. Emerson shouted like a crazed, un-medicated psych patient, called me an A-hole and advised me that he would "have the last laugh". I hope that all new potential clients learn more about this agency before buying a policy. I would high recommend another Erie agent.

This review is for Ms. Harris in the Annapolis office; with whom I worked to (re)insure our…read morevehicles, homeowners insurance and an umbrella policy. Ms. Harris was very professional, responsive and helpful, answering all of my questions in a prompt manner. A good impression for Geico, which we had been insured with for over 30 years before switching to another local company because of an issue with our homeowner's insurance. I would definitely work with her again.

I called the 1-800 Geico number to get a quote for auto insurance and home insurance. The woman I…read morespoke with was wonderful and very helpful. However, I was then connected to the local Annapolis office. The agent there was terrible; he increased my auto insurance coverage beyond what I said I wanted without my permission and then basically tried to scare me into keeping the more expensive coverage. I decided these were not the people I wanted to work with so I took my business elsewhere. Lo and behold, a few months later, I started getting bills for the home insurance policy through Geico. I called and cancelled the policy and was told that it would be backdated so that I would owe no money since I have an actual policy with a company that treated me with dignity and respect, unlike the local Geico agent. However, I recently got a bill from a collection agency for this nonexistent homeowners insurance that I never actually signed up for. At lot of wasted time and energy has gone into getting this policy that I never wanted cancelled. I recommend looking elsewhere for an insurance agent.

I would never recommend this group. I have waited three weeks to be contacted back when I thought…read moreit would be the next day. I called once last week and was told that the agent was in but busy and still did not call me back!!

They have always been helpful to myself and others I have sent their way. I've been working with…read morethem for 13+ years. Great staff always pleasant. They have gone above and beyond in my opinion.

All are satisfactorily got it right for a reliable car insurance company @ Debbie Harts branch of…read moreStateFarm Annapolis , staff are knowledgeable .

Absolutely great customer service! Debbie always does what she says, calls you back, and goes…read morebeyond what is required. I would recommend her for insurance and investment products.

Wonderful folks to deal with! I have used them for marine coverage for several years and they have…read morebeen professional and responsive whenever I called. I would recommend them without reservation!

From the owner: Kindness nurtures the soul. With 37 years in insurance, representing State Farm, I serve Annapolis,…read moreMD, and nearby areas. Our vision prioritizes customers' interests, delivering exceptional service. We provide insurance needs, aiming to exceed expectations. Success is measured by loyal State Farm customers. License #: MD-171402

Immense thanks to USAA appraiser Douglas Glotzbach for his first-rate work, help and customer…read moreservice in assessing the damage to my Hyundai after a fire. He worked swiftly, kept me informed throughout the process, was efficient and professional, and handled the job honestly. He clearly knows how distressing such situations are to customers and he made it so much easier for me than I thought it would be. The claim was concluded quickly and fairly and I extend my great appreciation to Mr Glotzbach and USAA.

9.24.26 A few weeks ago I drove down to Las Vegas to see…read morefamily and get away from Seattle. While traveling USAA offered me a pre-approval for one of their credit cards. While traveling my mail goes to my Pastor so I've been in contact with him about receiving the card...he hasn't yet. In the USAA app I was offered the opportunity to virtually add the new card to my gwallet and I did. I hadn't received the physical card so I didn't have the 3 digit security code on the back of the card. I didn't want to change it either for my own sense of security. Since being approved I've had to call in repeatedly and the card continues to intermittently decline. It's embarrassing and for me to call and be reassured 3 times and be declined 3 times is absolutely egregious!! Again, at 10:44 tonight, at the Red Sushi for dinner, for $51, the USAA credit card is again declined! I called USAA while at the table to resolve the issue and the rep on the phone obviously had no clue what to do because he asked me (in photos) to have the server continue to run the card and it continue to decline! I get fraud protection and I definitely appreciate it but when I'm in a restaurant and it's not a frivolous purchase. If I've explained that I'm out of town and yet to receive the card and I've validated and confirmed every single purchase attempt...4 TIMES TO 4 DIFFERENT REPRESENTATIVES! I've spoken with yet another rep who knows absolutely nothing!! This is Bullshit!!! 9.25.26 This morning I spoke with a "resolution specialist" which is an inflated title for someone who does even less than the customer service representative! After explaining my entire situation again, she starts in with the bloated canned text about their fraud protection system and how it cannot be overridden. Excuse me, that's tired bullshit to be completely honest! I've worked for a financial institution and that algorithm can be overridden...even rewritten! As I explained to the canned text girl after listening to her jargon, if it declines again I'm paying off the charges and closing ALL OF MY USAA ACCOUNTS! It's irrelevant to them I know, for me it's a statement that inept business practices will not be tolerated with any of my funds! The resolution process is non-existent and there's no sense of accountability or ownership with any of the representatives I spoke with. Speaking of fraud protection: why wouldn't the larger purchases be flagged and declined like from Main Street Station, HomeDepot or Lowe's?! I got flagged and declined for attempting to get gas and dinner! If this was their infamous attempt at one call ( resolution, it was an EPIC FAILURE. Repeatedly cold transferred and having to explain myself over and f#@!ing over again! Well see what happens...to be continued again