It can be challenging to shop insurance but Phil and Neal made my experience super pleasant. I…read morealways received timely and honest answers to all of my questions. My husband and I use them for both home (primary and rental properties) as well as our auto policies. Even if you aren't looking to switch insurance carriers, I would strongly suggest giving them a shot!

From the owner: Old Bay Insurance Agencyread more

Dan Friel is a wonderful example of a man doing a very good job. I have been with State Farm close…read moreto 50 years and have never been disappointed( first agent also very good but retired). His office staff is very good and is businesslike, making the client feel well served and solved problems quickly. E H

We have been a State Farm family for over 20 years. Dan definitely makes us feel well cared for. I…read morealways feel as though I can pick up the phone and call when ever I have a problem. The story I always tell about Dan that will give a clear picture of how amazing he is - is the following. We had just had a major hurricane come through and a rather large tree had fallen on our shed, destroying it. Dan promptly came out to examine the damage. This is not the extraordinary part. As he was leaving he noticed we had carpet out front for the trash. He inquired about it and we explained that due to power loss our sump pump was not working and our basement flooded. His response - "Your covered for that." Seriously - who gets that kind of service and knowledge about you as a customer. No one better!!

Highly Recommend for great service! Very friendly and helpful employees !! Had my international…read moredriver permit in 15 minutes.

Disrespectful of customer time by having a confirmed 11:00am appointment and the vehicle is still…read morein the parking lot, untouched, at 12:30. Disrespectful of customer sensibilities by having politically charged TV channel tuned in waiting area. Positive; getting an appointment was easy; however the time is not honored.

Agent Ball is someone you don't want to miss. From her smile to her professionalism…read more Agent Ball is that kind of person who will do anything humanly possible to address your concerns. Call her at midnight and she will pick your call. What a polite and humble person! My experience with Agent Ball has been wonderful and satisfying. Thank you Agent Ball for your support and Assistance. For your insurance coverage, I strongly recommend agent Ball.

From the owner: We impact our community by helping State Farm customers build a legacy for their family. Helping…read morecustomers prepare for future and unexpected events allow them to accomplish this goal. They have the tools to help secure their future with our services. State Farm customers are handled with the same care we would want for our own families. We are here to help. License #: MD-3000120024, DC-3000282741, PA-1199447, VA-1072259

Very difficult to sign up for a policy. Agent was not very responsive; I emailed the agent a few…read moretimes to finalize my application, but it seemed he was too busy so I called the main office in Annapolis and requested another agent and even then, no one called me back like they said they would. I did not know it was going to be difficult to give another Auto insurance agency my business after being with Progressive for over 10 years. The search continues...

I reached out to CNR Insurance last year regarding insurance for our Homeowner's Association and it…read morewas not the right time. I reach out again this year and worked with Will Gallihugh. He was very knowledgeable and extremely efficient in getting a new policy in place saving us 44% compared to our renewal rate with our current carrier. I could not be more please and would highly recommend Will and CNR Insurance.

Terrible company to deal with. One of their clients hit my car and there has been 0 ZERO…read moreCOMMUNICATION in 4 weeks time. This company needs to be shut down.

I'm not sure what will happen first: the sun expanding and swallowing the earth, or me receiving my…read moreclaims check. Seriously though one of their customers ran into my car while parked remotely in a parking lot in late October and I have yet to even get on the line with my adjuster (nearly one month later). If you end up involved with having to get what's justly yours from this company be prepared to be frustrated, seemingly ignored, and at wit's end about how the people at this company sleep at night knowing the distress they bring to people's lives 0/5 would rather be run down by a steam roller and served to people at a Denny's.

This review is for Ms. Harris in the Annapolis office; with whom I worked to (re)insure our…read morevehicles, homeowners insurance and an umbrella policy. Ms. Harris was very professional, responsive and helpful, answering all of my questions in a prompt manner. A good impression for Geico, which we had been insured with for over 30 years before switching to another local company because of an issue with our homeowner's insurance. I would definitely work with her again.

I called the 1-800 Geico number to get a quote for auto insurance and home insurance. The woman I…read morespoke with was wonderful and very helpful. However, I was then connected to the local Annapolis office. The agent there was terrible; he increased my auto insurance coverage beyond what I said I wanted without my permission and then basically tried to scare me into keeping the more expensive coverage. I decided these were not the people I wanted to work with so I took my business elsewhere. Lo and behold, a few months later, I started getting bills for the home insurance policy through Geico. I called and cancelled the policy and was told that it would be backdated so that I would owe no money since I have an actual policy with a company that treated me with dignity and respect, unlike the local Geico agent. However, I recently got a bill from a collection agency for this nonexistent homeowners insurance that I never actually signed up for. At lot of wasted time and energy has gone into getting this policy that I never wanted cancelled. I recommend looking elsewhere for an insurance agent.

I have had insurance with this group for a long time (Previous part of Performance Insurance…read moreGroup). Under Mader Insurance & Performance the staff and agent are rude and unprofessional. I simply called to cancel a policy and was lectured on how the MVA would handle a cancellation and they demanded to know the status of my vehicle and where our tags have been turned in ?????? Despite repeating myself several times that I am not interested on being advised she persisted. Dana did the same and when I expressed I didn't need to be advised on the matter and didn't like the condescending tone of Julia she again began to explain to me what happens when I cancel a policy. Really a bizarre group and arrogant behavior. Instead of honoring specific requests they lecture you and talk over and overall lack common considerate communication or responsiveness. I have friends and family members experience the same situation. Poor advice to try and convince you to retain unneeded policies. Do yourself a favor and move along to another Agent.

UPDATE 2015: I've been with this insurance agency for over ten years and they leave a lot to be…read moredesired. Good luck if you need them for anything! They are bad about returning calls, emails, etc. They're not very caring and you're looked at like just another client. When you call I've found no one can help you unless it's your specific agent. What's that about?! I thought by switching from a higher priced insurance to Erie would be cost effective. Just remember you get what you pay for.