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Allstate Insurance Agent: Wilton Lee Colbert

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

Services - Allstate Insurance Agent: Wilton Lee Colbert

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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10 years ago

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AAA Annapolis Car Care Insurance Travel Center

AAA Annapolis Car Care Insurance Travel Center

(39 reviews)

If you are a AAA member, do not let AAA talk you into having your car towed here. They are inept at…read morebest. They are best at telling you anything to mollify you and then not following through. I can see that from many of the reviews I have read. My wife had a flat tire on a Saturday afternoon. She was told that they would get to it first thing Monday morning. She called them late Monday morning and was told that there were three cars ahead of her, but they would call here as soon as the knew if the tire could be repaired or need to be replaced. She called again around 2:00 PM. She was told she needed a new tire, so she told them to replace it. Instead of telling her that it would be advisable to put two new tires on to keep consistency of tread style and wear, the slapped a Cooper tire that did not match the General tires that were on the car. This, I found, inexcusable. She was told they would start working on it immediately. When we showed up about an hour later, they had not started the repair. After waiting another hour, they finally had replaced the tire and that is when I found out they did not offer to replace the bad tire in-kind or offer to replace two tires. Overall, the attitude of the service manager was somewhere between not caring and complete disdain. So much for AAA members getting special treatment.

Disrespectful of customer time by having a confirmed 11:00am appointment and the vehicle is still…read morein the parking lot, untouched, at 12:30. Disrespectful of customer sensibilities by having politically charged TV channel tuned in waiting area. Positive; getting an appointment was easy; however the time is not honored.

Donaldson & Emerson

Donaldson & Emerson

(3 reviews)

This agency has great agents that take their time to make sure policies are correct, and they are…read morewilling to go the extra mile. Not only have they saved me hundreds of dollars, but I received extra coverage at the same time. They have even looked for extra policy discounts for me that my old agency forgot to add. The agents really do care, and it's hard to remember that each person has a different experience. I've never had issues with them, and I've been with them 5 years. Every time I call up to the office, an agent always answers. If I have a question, I can reach out by phone, text, or email. If one of the newer agents do not have a specific answer to my question, they will reach out to their supervisor or manager and get back to me that day or the next business day. I barely knew a lick about Insurance before switching to Donaldson and Emerson with Erie, and the agents educate me on my policies every time I call. They helped not feel dumb to ask a question, and they were patient with me. It seems like They would rather be correct than to misinform the customer. Please do not let 2 personal bad reviews from months ago turn you away. Give them a try! I went from AllState for 10 years to Erie with Donaldson and Emerson, and I truly am a happy customer, and trust in this agency.

This agency has a huge issue with its management and ownership. In a totally unprovoked attack, in…read morefront of my family the owner of this agency, Denis Emerson cursed me out for leaving his newly acquired Erie agency in Olney. As Mr. Emerson shouted like a crazed, un-medicated psych patient, called me an A-hole and advised me that he would "have the last laugh". I hope that all new potential clients learn more about this agency before buying a policy. I would high recommend another Erie agent.

GEICO Insurance Agent - Stop by. We would love to meet you!

GEICO Insurance Agent

(5 reviews)

This review is for Ms. Harris in the Annapolis office; with whom I worked to (re)insure our…read morevehicles, homeowners insurance and an umbrella policy. Ms. Harris was very professional, responsive and helpful, answering all of my questions in a prompt manner. A good impression for Geico, which we had been insured with for over 30 years before switching to another local company because of an issue with our homeowner's insurance. I would definitely work with her again.

I called the 1-800 Geico number to get a quote for auto insurance and home insurance. The woman I…read morespoke with was wonderful and very helpful. However, I was then connected to the local Annapolis office. The agent there was terrible; he increased my auto insurance coverage beyond what I said I wanted without my permission and then basically tried to scare me into keeping the more expensive coverage. I decided these were not the people I wanted to work with so I took my business elsewhere. Lo and behold, a few months later, I started getting bills for the home insurance policy through Geico. I called and cancelled the policy and was told that it would be backdated so that I would owe no money since I have an actual policy with a company that treated me with dignity and respect, unlike the local Geico agent. However, I recently got a bill from a collection agency for this nonexistent homeowners insurance that I never actually signed up for. At lot of wasted time and energy has gone into getting this policy that I never wanted cancelled. I recommend looking elsewhere for an insurance agent.

Allstate Insurance Agent: Wilton Lee Colbert - homeinsurance - Updated May 2026

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