Immense thanks to USAA appraiser Douglas Glotzbach for his first-rate work, help and customer…read moreservice in assessing the damage to my Hyundai after a fire. He worked swiftly, kept me informed throughout the process, was efficient and professional, and handled the job honestly. He clearly knows how distressing such situations are to customers and he made it so much easier for me than I thought it would be. The claim was concluded quickly and fairly and I extend my great appreciation to Mr Glotzbach and USAA.

9.24.26 A few weeks ago I drove down to Las Vegas to see…read morefamily and get away from Seattle. While traveling USAA offered me a pre-approval for one of their credit cards. While traveling my mail goes to my Pastor so I've been in contact with him about receiving the card...he hasn't yet. In the USAA app I was offered the opportunity to virtually add the new card to my gwallet and I did. I hadn't received the physical card so I didn't have the 3 digit security code on the back of the card. I didn't want to change it either for my own sense of security. Since being approved I've had to call in repeatedly and the card continues to intermittently decline. It's embarrassing and for me to call and be reassured 3 times and be declined 3 times is absolutely egregious!! Again, at 10:44 tonight, at the Red Sushi for dinner, for $51, the USAA credit card is again declined! I called USAA while at the table to resolve the issue and the rep on the phone obviously had no clue what to do because he asked me (in photos) to have the server continue to run the card and it continue to decline! I get fraud protection and I definitely appreciate it but when I'm in a restaurant and it's not a frivolous purchase. If I've explained that I'm out of town and yet to receive the card and I've validated and confirmed every single purchase attempt...4 TIMES TO 4 DIFFERENT REPRESENTATIVES! I've spoken with yet another rep who knows absolutely nothing!! This is Bullshit!!! 9.25.26 This morning I spoke with a "resolution specialist" which is an inflated title for someone who does even less than the customer service representative! After explaining my entire situation again, she starts in with the bloated canned text about their fraud protection system and how it cannot be overridden. Excuse me, that's tired bullshit to be completely honest! I've worked for a financial institution and that algorithm can be overridden...even rewritten! As I explained to the canned text girl after listening to her jargon, if it declines again I'm paying off the charges and closing ALL OF MY USAA ACCOUNTS! It's irrelevant to them I know, for me it's a statement that inept business practices will not be tolerated with any of my funds! The resolution process is non-existent and there's no sense of accountability or ownership with any of the representatives I spoke with. Speaking of fraud protection: why wouldn't the larger purchases be flagged and declined like from Main Street Station, HomeDepot or Lowe's?! I got flagged and declined for attempting to get gas and dinner! If this was their infamous attempt at one call ( resolution, it was an EPIC FAILURE. Repeatedly cold transferred and having to explain myself over and f#@!ing over again! Well see what happens...to be continued again

Very difficult to sign up for a policy. Agent was not very responsive; I emailed the agent a few…read moretimes to finalize my application, but it seemed he was too busy so I called the main office in Annapolis and requested another agent and even then, no one called me back like they said they would. I did not know it was going to be difficult to give another Auto insurance agency my business after being with Progressive for over 10 years. The search continues...

I reached out to CNR Insurance last year regarding insurance for our Homeowner's Association and it…read morewas not the right time. I reach out again this year and worked with Will Gallihugh. He was very knowledgeable and extremely efficient in getting a new policy in place saving us 44% compared to our renewal rate with our current carrier. I could not be more please and would highly recommend Will and CNR Insurance.

It is awesome to work with a true car enthusiast when it comes to anything auto related, and Mr…read more Ali takes pride in his work! I have not had an appointment in hi office last over ten minutes, whether its returning plates, registering a car, or transferring a title from out of state. Mr. Ali is the man

Don't list that you're open at 9am and have people standing around at 9:30 wondering why no one is…read morethere. Lost an extra hour out of my work day having to go somewhere else. Thanks for that

Dan Friel is a wonderful example of a man doing a very good job. I have been with State Farm close…read moreto 50 years and have never been disappointed( first agent also very good but retired). His office staff is very good and is businesslike, making the client feel well served and solved problems quickly. E H

We have been a State Farm family for over 20 years. Dan definitely makes us feel well cared for. I…read morealways feel as though I can pick up the phone and call when ever I have a problem. The story I always tell about Dan that will give a clear picture of how amazing he is - is the following. We had just had a major hurricane come through and a rather large tree had fallen on our shed, destroying it. Dan promptly came out to examine the damage. This is not the extraordinary part. As he was leaving he noticed we had carpet out front for the trash. He inquired about it and we explained that due to power loss our sump pump was not working and our basement flooded. His response - "Your covered for that." Seriously - who gets that kind of service and knowledge about you as a customer. No one better!!

Yelp listing needs updating. Agent no longer sells insurance but did provide referral.read more

I highly recommend Walter Judd for your insurance needs. Last year I had two daughters with very…read moredifferent profiles who needed health insurance. I had previously signed them up on the health exchange, but as their circumstances had changed, it was unclear what to do for the upcoming year. I contacted Walter and he spent an entire afternoon at our house asking questions and going over options that would provide them each with necessary care at the most affordable price. He answered all of our questions and was NOT at all pushy in terms of trying to make us select a high end plan. In the case of one of my daughters, who has needed very little medical care, we selected a high deductible/low cost plan. Walter suggested we consider a very low cost non-health exchange plan that would provide care in case of an emergency until my daughter met her high deductible. After learning more about that plan, we decided it was well worth it and signed on. Since then, Walter has kept us apprised of useful health-related information through his email newsletter and, when we have had questions, he has responded within a day of our reaching out. Most recently, I contacted him to ask whether a move from one state to another requires my daughter to close her plan on one exchange and open it on another. As it turns out, she won't have to do that because she isn't moving until year's end, but Walter told me he would touch base with us in November to get the ball rolling for 2017 sign-up, just to be sure he will have room on his schedule to talk with us before sign-up. in sum, we have been very pleased with our dealings Walter. He is professional, yet friendly, can explain complicated insurance rules to people with no background in insurance, does not try to push products on you, and is absolutely responsive when you have a question or concern. You will enjoy working with him.