(10/10 if I could!) If I could rate this location…read morepersonally, it would be a 10. No one asked me to write this review--I just genuinely wanted to because the service was that good. From the moment I walked in, I was greeted by John and Sergio, and it was honestly refreshing to meet such great men who clearly love what they do. I originally came in just to buy a charger for my laptop, and not only did I get exactly what I needed, but at a great price too. It's rare these days to find people who are both passionate about their work and genuinely want to help others. That's exactly the kind of service I received here. I truly appreciate the experience and highly recommend this place to anyone needing computer help.

Initially liked this store. Donated really great computers with no hard drives. Found out they buy…read morethem so came back later and sold a couple. On the last visit, I bought in a Mac computer to sell. Their process was the same: write your name on a piece of paper and we'll call you with the offer. Turns out it was wayyy older than I suspected and we had a conversation that started off friendly where I said no problem I'll come pick it up asap but worst case Monday or Tuesday when back in the area. The conversation continued to a point where the store associate (I think this was the owner) said the computer won't even go online and I politely said you're wrong, this was our reception desk computer that plays music on Spotify and YouTube and the receptionist uses it for notes. After that and an additional comment rubbed me wrong I said I would be in firmly on Tuesday and ended the call. I got a reactionary and emotionally charged call back telling me I cannot hang up on him and I need to come now or the computer will be disposed or I would be charged storage fees. Reminded him I signed nothing, nothing stated time frames to me and it's only a few business days, so he can do that but our retainer lawyers would send an affidavit for damages or possibly take further action. Very rude, very unnecessary, and very inconsiderate. I live 20 minutes away and work 7 days a week running multiple call centers. I will not be forcibly inconvenienced by someone that just lied to me about a computer they claimed to have diagnosed. Computer is definitely worthless if it's as old as he says but telling me it doesn't work makes me question how genuine someone is when they just finished diagnosing it. This is someone who is emotional and needs to win. I asked earlier if he'd want to give me 10 bucks for it (would be worth it for me vs. my time picking it up, gas and listing it for 20-30 bucks on Craigslist or OfferUp). He said no at first which was okay. But at this point he said he would send me the 10 dollars so he doesn't have to see me. I clarified it would be 15, as he wanted my keyboard for 5 dollars. He said no so I told him he better not do anything besides hold my property until Tuesday and he again threatened to get rid of it. In the end he sent me a Zelle for 15 dollars. I called back and stated he'd better have all the data removed before he does anything and after silence was hung up on. This happened 2 or 3 times. On the next call I told him stop playing games and he said it's my phone not him. Convenient considering my phone never does that and I use it for business all day, 7 days a week. I doubt my data will be removed. Overall happy to have experienced this. Was considering white labeling their company to bring back my old tech company. Never. I wouldn't want emotional children helping my customers.

Need computer help, contact Robs Help Desk! Rob is very patient and speaks in a way that is easy to…read moreunderstand. I highly recommend Rob for all computer repairs and technical services.

I had major computer issues and Rob took care of my desktop and my Mac. He is honest, experienced…read moreans reliable. BTW he does not overcharge like the big box repair stores will do. Go to him for your computer needs.

No idea this is real business, directions to particular home, no answer in the phone, really sucksread more

Technician was on time and very friendly. Fixed my problem in 20 minutes and has since helped me…read morewith anything I have needed even after the job was done. Better than geek squad or any other computer repair business in the area. He even built me a logo for my company. Thanks Anthony!

This place seems to have potential but each time that I've been here, my experience has not been…read morevery pleasant. First day, I called around 4pm to ask if I could drop a computer off. The representative informed me that I could drop it off anytime before 5pm. I got there at 4:20pm and it was closed. When I called the same rep back, he told me that the tech decided to close early today. The next day, I came at 11am, the tech had already left for the day. I was informed he only comes once a day to pick up the devices and repairs them at a different location. I don't understand why this could not have been communicated the day before especially when I wasted my time the first time. The lack of communication really tarnishes their professionalism.

Great company, honest and reliable. We got some water in our Apple laptop they sent a rep to our…read morehouse and gave s approximate estimate. They fixed it in about a week and the charge was exactly what they said. Their prices are reasonable their work is warranty for 3 months Laptop now about 3 months ago running great Thanks

Absolutely exceptional service! JW IT Pros was efficient, arrived when they said, and completed the…read morework quickly and with no issues. We have used them for our home and business and highly recommend this team.

You simply cannot do better at any level that JW IT PROS. Not only was his work exactly what I…read moreneeded, it was proficient and the followup was extraordinary. In short, I wouldn't even consider calling anyone else for my computer needs.

Outstanding Attention to detail…read more Perfectionist Reasonable pricing Have used to mount TVs on wall hide wires Also recently set up and mounted speakers Highly recommend !

I highly recommend this company. They are responsive, reasonably priced and very knowledgeable…read more Super helpful and honest. A++++++++

I have been using Tech Sense Solutions for several years. The technicians are superb at fixing all…read moreof my digital problems, both with my phone and my computer. I recommend them 5 Star Rating!!!

I was beside myself with Laptop/Printer issues and reached out to Yelp 4 Help. Fortunately for me…read moreWilliam from PBI IT responded immediately, scheduled the same day, continually updated his arrival time and diagnosed the issues and addressed them completely even going above and beyond by updating both the laptop & printer. He was knowledgeable, on time and quoted a fair price and stuck to it - no hidden fees. Definitely will use William & PBI IT again. 5's